Sales Support Consultant

3 weeks ago

Toowoomba, Australia Insurance Australia Group Full time

**The Role**
As a Sales Support Consultant, you will strive to provide an exceptional standard of service and support to Area Managers, Account Managers & Authorised Representatives, to maximise sales performance and help achieve their sales and service objectives in Regional and Metropolitan areas.

This position is a 12-month fixed term contract based in Toowoomba, QLD.

**Key responsibilities**
- Responding to queries from WFI Area Managers, Account Mangers & Authorised Representatives relating to client accounts, amendments, adjustments, and modifications to insurances policies
- Supporting Area Manager, Account Manager & Authorised Representatives by completing required policy lifecycle actions such as quotations, new business uploads, renewals, endorsements, referrals & retention calls
- Maintain control of outstanding debtors to ensure debts are managed in line with KPIs
- Develop and maintain strong client and Agent relationships

**Skills & Experience**
- A genuine passion for providing excellent customer service
- Experience or equivalent client service or customer service
- Understanding of general insurance (desirable, not essential)
- Excellent telephone etiquette skills
- Outstanding communication and interpersonal skills (both written and verbal)

**About Us**
At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.

As the largest general insurance group in Australia and New Zealand, we own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. We are ready for anything.

**Ready for anything? Let’s talk.**

IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.

IAG has committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our company website.

IAG Culture story

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