Customer Care Representative

2 weeks ago


North Sydney, Australia EssilorLuxottica Full time

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. Formed in 2018 by the combination of Essilor and Luxottica, our Company combines two centuries of innovation and human endeavour to elevate vision care and the consumer experience around it. We are home to the most loved and widely-recognized vision care and eyewear brands in the world. Our proprietary eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands.

Every day, EssilorLuxottica’s 180,000 employees in 150 countries work towards a common mission to help people see more and be more. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, OPSM, Ray-ban and Laubman & Pank.

**Your Opportunity**
- Build and maintain solid relationships with EssilorLuxottica account holders
- Respond to incoming orders and queries & follow up on any escalated concerns to ensure that customers have received a resolution
- Maintain a solid knowledge of all EssilorLuxottica Brands including product styles, technical aspects, and product target markets
- Provide timely and accurate reporting to Sales Representatives and retailers
- Assist with processing of orders, reporting on stock and status of orders
- Meet set KPI targets individually and contribute to contact centre team targets

**To be successful, you will have**:

- Experience in customer service in a retail, hospitality, or call centre setting
- Excellent written and verbal communication skills and influencing ability
- Ability to prioritise your time to adhere to deadlines
- Willingness to learn and be involved in tech training, product launch & range release sessions
- Solid Knowledge and understanding of Microsoft Office suite

**Working at EssilorLuxottica**

A career with EssilorLuxottica will offer you rewarding experiences and the opportunity to develop your skills every day. Working at our head-office located in North Sydney, you will enjoy:

- A generous yearly product allowance for you to spend across our portfolio of brands
- Discounted onsite parking and product discounts for family & friends
- Wellness amenities including reformer a Pilates studio, Yoga classes, Personal training and Bike storage.
- Abundance of local cafes, a major shopping centre and close to public transport facilities
- Global volunteering opportunities through our OneSight Foundation
- Wide range of career opportunities across the Luxottica family
- Complimentary full-time concierge services offering an exclusive hotel-style experience
- Options for a hybrid working environment

**Next Steps**

As an inclusive, team-first company, our people are at the core of everything we do.

We are a highly diverse group of over 80,000 individuals in 150 countries, we are united as one enthusiastic community of dedicated, fun and passionate people. We have always been committed to making the best glasses possible to enable people to enjoy the beauty of life in all its forms.

A unique brand portfolio that includes proprietary brands such as Ray-Ban, Oakley, Vogue Eyewear, Persol, Oliver Peoples and prestigious licensed brands such as Giorgio Armani, Burberry, Bulgari, Chanel, Valentino and Versace is among Luxottica's core strengths.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.



  • Sydney, Australia DKSH Australia Pty. Ltd. Full time

    DKSH Consumer Goods (Lifestyle & Household) is a leader in the marketing and distribution of consumer durables in Australia and New Zealand. Our focus is on homewares; primarily kitchenware, cookware, knives, tabletop, drinkware, bakeware, kitchen gadgets, serving-ware, storage, cleaning, giftware, and premium small electrical appliances. We represent a...


  • North Sydney, Australia EssilorLuxottica Full time

    We are **EssilorLuxottica**, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. Formed in 2018 by the combination of Essilor and Luxottica, our Company combines two centuries of innovation and human endeavour to elevate vision care and the consumer experience around it. We are home to the most loved and...


  • Sydney, New South Wales, Australia DKSH Australia Pty. Ltd. Full time

    DKSH Consumer Goods (Lifestyle & Household) is a leader in the marketing and distribution of consumer durables in Australia and New Zealand. Our focus is on homewares; primarily kitchenware, cookware, knives, tabletop, drinkware, bakeware, kitchen gadgets, serving-ware, storage, cleaning, giftware, and premium small electrical appliances.We represent a...


  • North Sydney, Australia EssilorLuxottica Full time

    We are **EssilorLuxottica,** a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address...


  • Sydney, Australia Australian Unity Full time

    **What's on Offer**: We value our employees and the wonderful work they do. Our employees enjoy an enviable range of benefits, including the following: - Enjoy additional yearly paid **Well-Being & Community leave days**: - **14 week paid parental leave**, with equal benefit for** both parent**s PLUS our **Bump to Baby** program - **Fitness Passport** - a...


  • North Sydney Council, Australia EssilorLuxottica Full time

    We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. Formed in 2018 by the combination of Essilor and Luxottica, our Company combines two centuries of innovation and human endeavour to elevate vision care and the consumer experience around it. We are home to the most loved and...


  • Sydney, New South Wales, Australia Dover Corporation Full time

    Select how often (in days) to receive an alert:Customer Care RepresentativeLocation:Sydney, AUMarkem-Imaje is a trusted global manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje provides fully integrated...


  • Sydney, Australia HILTI Full time

    **What's the role?**: We currently have an exciting opportunity to join our Customer Care team based at our Corporate Office in Rhodes, Sydney! This is a permanent, 12-month fixed term contract position - ideal for someone who's looking to gain a step into a Corporate Environment. Reporting to the Customer Care Team Leader, your new role as a Customer Care...


  • Sydney, Australia HILTI Full time

    WHAT'S THE ROLE? We currently have an exciting opportunity to join our forward thinking Customer Service team based at our Corporate Office in Rhodes, Sydney! Reporting to the Customer Care Team Leader, your new role as a Customer Care Representative will see you taking ownership of our customer experience by providing a seamless customer care and complaint...


  • Sydney, Australia Hatch Full time

    ** This role is at Bank of Queensland (not for Hatch)** Hatch is supporting Bank of Queensland to find a great Customer Care Representative to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Bank of...


  • Sydney, New South Wales, Australia HILTI Full time

    What's the role?:We currently have an exciting opportunity to join our Customer Care team based at our Corporate Office in Rhodes, Sydney This is a permanent, 12-month fixed term contract position - ideal for someone who's looking to gain a step into a Corporate Environment.Reporting to the Customer Care Team Leader, your new role as a Customer Care...


  • Sydney, New South Wales, Australia HILTI Full time

    WHAT'S THE ROLE?We currently have an exciting opportunity to join our forward thinking Customer Service team based at our Corporate Office in Rhodes, SydneyReporting to the Customer Care Team Leader, your new role as a Customer Care Representative will see you taking ownership of our customer experience by providing a seamless customer care and complaint...


  • North Sydney, Australia Healthcare Professionals Group Full time

    **Benefits** - Work with a fantastic team in world leading company - $40-45 per hour - 1-2 month temporary position - Supply Chain related role - Hybrid working model - North Sydney location **About the company** Be part of a global pharmaceutical company operating across the globe located in North Sydney 2060. Our client looks to provide world class...


  • Sydney, Australia Markem-Imaje Full time

    **The Role**: The Customer Care Representative is responsible for Sales Order Processing, sales support, supply chain and inventory management, handling sales enquiries for spares, consumables and service contracts in compliance with the organization’s polices and local regulations. **What you will do**: - Process in a timely manner, customers’ orders...


  • Sydney, Australia Stryker Corporation Full time

    **Why customer service at Stryker?**: Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....


  • Sydney, Australia Markem-Imaje Full time

    Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product...


  • North Melbourne, Victoria, Australia The Lost Dogs Home Full time

    Job OverviewWORK TYPE: Full Time, Part TimeLOCATION: North MelbourneJOB TYPE: Veterinary ServicesDATE POSTED: 26 Apr 2024 AUS Eastern Standard TimeAPPLICATIONS CLOSE:12 May 2024 AUS Eastern Standard TimeClient Care Representative, Frank Samways Veterinary ClinicFull Time role (76 hours per fortnight)Part Time role (30 hours per fortnight - Thurs & Fri)About...


  • North Ryde, New South Wales, Australia Edwards Lifesciences Full time

    Key Responsibilities :• Place and monitor orders (e.g., returns, billing adjustments, recalls, assignments) for external and internal customers (e.g., Sales Representatives, Marketing, BRC) and communicate as needed to ensure high customer satisfaction.• Resolve complex customer service activities including investigating and performing root cause...


  • North Ryde, New South Wales, Australia Edwards Lifesciences Full time

    Key Responsibilities :• Place and monitor orders (e.g., returns, billing adjustments, recalls, assignments) for external and internal customers (e.g., Sales Representatives, Marketing, BRC) and communicate as needed to ensure high customer satisfaction.• Resolve complex customer service activities including investigating and performing root cause...


  • Sydney, Australia NSW Government -Department of Customer Service Full time

    **Licensing Representative - Licensing & Funds** **Grade**: Clerk grade 3/4 **Duration**: Various temporary positions up to 12 months **Location**: Parramatta and Gosford **Closing Date**: Monday 14 August [9:59am] **Multiple vacancies across several teams including**: - Building, Business & Workplace Safety We will also be creating a talent pool for...