Operations Lead

3 weeks ago

Perth, Australia Suncorp Group Full time

**Permanent opportunity**:

- **Manage positive and meaningful relationships**:

- **Perth CBD location**

This is an exciting opportunity for you to use your comprehensive workers compensation and operations skills and knowledge in a proactive performance-based culture.

You will provide purposeful leadership and direction to create a high performing team environment, providing oversight and management of operational/strategic activities in line with divisional objectives**.**

In this role, you will demonstrate the ability to manage positive relationships to co-ordinate activities; meet and maintain required standards and demonstrate continuous improvement in the execution of all business processes and initiatives.

**What you’ll do**
- Manage a team dedicated to providing support to our wider Claims Team
- Manage, allocate and control operational and administration tasks
- Collaborate with all key stakeholders to achieve SLA targets and objectives
- Provide effective training to your team to allow our customers navigate the workers compensation process and efficiently and effectively process administration tasks to allow for and exceptional customer experience
- Collaborate with Operations Manager, Technical Specialist, Injury Management Specialist and Team Leaders to identify appropriate strategies for the management of a specific cohort of claims
- Work proactively with external and internal providers to deliver best in class service standards
- Ensure your team accurately assess each claim and process in line with legislative and regulatory requirements.

**What you’ll bring**
- Demonstrated Workers Compensation and Operations experience
- Proven leadership experience
- Mentoring and Coaching skills
- Strong ability to work cross functionally, build internal relationships and communication skills
- Ability to make effective decisions in a timely manner and in line with delegated authority
- Ability to convey and explain information coherently and confidently both written and oral.

**What we can offer you**
- Discounts of up to 25% on our various Insurance, Banking & Superannuation products
- Flexible working environment and arrangements; genuine focus on work-life balance
- Numerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing)
- We offer support and various programs for our people: (Employee Assistance Program (EAP), Referral Program ($600), Facilities for nursing mothers, Years of Service Recognition)

Suncorp is a leading financial services provider in Australia and New Zealand, enabling more than nine million customers to better protect and enhance their financial wellbeing. With a heritage dating back to 1902, we have grown to become a top-20 ASX-listed company with over 13,000 people. We offer banking, wealth management and insurance products and services through our well-recognised brands including Suncorp, AAMI, GIO, Apia, Shannons and Vero, as well as those from our partners.

**Employee benefits | Suncorp Group**

Joining Suncorp, you will be joining an organisation which cares and is proud of our achievements in being recognised for:

- Money magazine’s Bank of the Year and Business Bank for the fourth consecutive year (2018-2021)
- Creating our Peace of Mind Package which provides immediate financial relief for customers (2020)
- Developing our Small Business COVID-19 Relief Package to support our Insurance customers (2020)
- Member of the RE100 Global Corporate Renewable Energy Initiative (2020)
- Named an Inclusive Employer by the Diversity Council of Australia (2019-2020)
- Employer of Choice for Gender Equality for sixth consecutive year (2014-2019)
- At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued, involved and respected for their perspectives and contribution._

**Advertised**: 17 May 2024 AUS Eastern Standard Time
**Applications close**: 31 May 2024 AUS Eastern Standard Time

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