Operations Lead

2 weeks ago

Perth, Western Australia Suncorp Group Full time

Take the next step. Be part of something bigger at Suncorp.

  • Manage positive and meaningful relationships
  • Perth CBD location

This is an exciting opportunity for you to use your comprehensive workers compensation and operations skills and knowledge in a proactive performance-based culture.

You will provide purposeful leadership and direction to create a high performing team environment, providing oversight and management of operational/strategic activities in line with divisional objectives.

In this role, you will demonstrate the ability to manage positive relationships to co-ordinate activities; meet and maintain required standards and demonstrate continuous improvement in the execution of all business processes and initiatives.

What you'll do

  • Manage a team dedicated to providing support to our wider Claims Team
  • Manage, allocate and control operational and administration tasks
  • Collaborate with all key stakeholders to achieve SLA targets and objectives
  • Provide effective training to your team to allow our customers navigate the workers compensation process and efficiently and effectively process administration tasks to allow for and exceptional customer experience
  • Collaborate with Operations Manager, Technical Specialist, Injury Management Specialist and Team Leaders to identify appropriate strategies for the management of a specific cohort of claims
  • Work proactively with external and internal providers to deliver best in class service standards
  • Ensure your team accurately assess each claim and process in line with legislative and regulatory requirements.

What you'll bring

  • Demonstrated Workers Compensation and Operations experience
  • Proven leadership experience
  • Mentoring and Coaching skills
  • Strong ability to work cross functionally, build internal relationships and communication skills
  • Ability to make effective decisions in a timely manner and in line with delegated authority
  • Ability to convey and explain information coherently and confidently both written and oral.

What we can offer you

  • Discounts of up to 25% on our various Insurance, Banking & Superannuation products
  • Flexible working environment and arrangements; genuine focus on work-life balance
  • Numerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing)
  • We offer support and various programs for our people: (Employee Assistance Program (EAP), Referral Program ($600), Facilities for nursing mothers, Years of Service Recognition)

Suncorp is a leading financial services provider in Australia and New Zealand, enabling more than nine million customers to better protect and enhance their financial wellbeing. With a heritage dating back to 1902, we have grown to become a top-20 ASX-listed company with over 13,000 people. We offer banking, wealth management and insurance products and services through our well-recognised brands including Suncorp, AAMI, GIO, Apia, Shannons and Vero, as well as those from our partners.

Joining Suncorp, you will be joining an organisation which cares and is proud of our achievements in being recognised for:

  • Money magazine's Bank of the Year and Business Bank for the fourth consecutive year
  • Creating our Peace of Mind Package which provides immediate financial relief for customers (2020)
  • Developing our Small Business COVID-19 Relief Package to support our Insurance customers (2020)
  • Member of the RE100 Global Corporate Renewable Energy Initiative (2020)
  • Named an Inclusive Employer by the Diversity Council of Australia
  • Employer of Choice for Gender Equality for sixth consecutive year

If this opportunity sounds like the challenge you have been looking for please apply online today or for more information, please contact

At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued, involved and respected for their perspectives and contribution.

Advertised: 17 May 2024 AUS Eastern Standard Time
Applications close: 31 May 2024 AUS Eastern Standard Time

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Utilise your Workers Compensation Leadership experience and join our friendly team

Utilise your Workers Compensation Leadership experience and join our friendly team

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