Account Manager

4 weeks ago

Darlinghurst, Australia Innocean Australia Full time

This role is full time and offering a salary of $70,000 - $85,000 plus super.

**About Innocean**

Innocean are the biggest agency you’ve never heard of. With 31 offices and more than 3000 employees in 21 countries. We’re the fastest growing agency network in the world.

Opening doors in Australia in 2008 with two foundation clients; Hyundai and Kia. Since 2020 the Sydney business has been on a mission to diversify our roster which now includes FMCG, NGO, Medical, Tourism and Technology brands, not to mention our own Gender Equality our own Gender Equality not for profit division called Fck the Cupcakes. We’re a proud and ambitious group of over 50 creatives, strategists, account people, technologists, analysts, and producers who work together in a flat and collaborative environment. Building creative solutions across all touch points on a consumer’s journey with a brand.

We’re proudly Korean, uniquely Australian; striving to create a culture that embraces a Korean concept called ‘Jeong’. An ineffable but mutually warm feeling of attachment between people who share a relationship and common purpose.

This feeling of connection underpins everything we do. It’s how we create bonds between brands and consumers, and between us and our clients. Think of us as an extension of the marketing team. One with strategic, creative and CX capabilities to deliver work that connects across multiple platforms, driving acquisition and retention.

**About the Role**

The Account Manager acts as a link between the client and Innocean, maintaining regular contact and ensuring communication flows effectively between them. The main purpose of this role is to manage projects and allocated accounts with a degree of autonomy, from kick-off through to final implementation. You will develop an understanding of the client’s business, brand, category, and vision. Attending client meetings, you will assist the AD/BD in preparing internal briefing documents and client presentations, liaise with relevant external partners, and manage campaigns, continually striving to exceed your client’s expectations. You will know every detail of a project and manageup and ensure your manager is across project status and proactively flag issues or concerns.

The Account team at Innocean is fully integrated, underpinned by an end to end, Brand Experience focus. This is how the work is created, judged, and deployed. You’ll be working across all channels on various campaigns to bring this to life

**Responsibilities**

**Brand & Category Knowledge**
- Develop a solid understanding of the client’s brand and expected results.
- Understand the strategic direction of the client’s brand, working closely with the Senior Account Manager to actively contribute to brand strategy.
- Support strategy with any brand/competitive/industry input required.
- Continually develop a deep understanding of the client’s broader business, the industry, and the economic influences on the business.
- Think proactively to surprise and delight your client with creative, digital, social and competitive work/ideas.

**Client Relationship Management**
- Act as the link between the client and Innocean, maintaining regular contact to ensure communication flows effectively amongst internal and external parties, including agency village partners.
- Participate in meetings with clients to discuss and identify their advertising requirements.
- Identify opportunities for the client’s business and for the agency.
- Proactively problem solve and resolve client and agency issues.

**Account Management**
- Work with the Business Director and Account Director in briefing and working with agency colleagues (both strategy and creative) to devise campaigns that meet the client's brief and budget.
- Share the client’s feedback clearly back to the client and the agency, and ensure feedback is addressed or appropriate discussions are had when there is push back from agency.
- Ensure high quality standards are met across all agency outputs including presentations and assets i.e. free from grammatical and formatting errors.
- Prepare timelines to ensure adequate time allocated and realistic turnarounds are agreed on for projects.
- Manage internal stakeholders to ensure timings are met.
- Present campaign ideas and budgets to the client, with support of AD/BD.
- Work with the AD/BD to prepare materials for client presentations of creative work.
- Ensure WIP meetings are facilitated seamlessly; including knowledge of job status, document updates, attention to detail, and note taking.
- Budget management, including initial budget creation (with input from AD/BD), estimate approvals, PO development, and invoicing.
- Write client contact reports post every meeting and circulation to attendees in timely manner.
- Manage live execution of projects including monitoring progress, pre-empting, and resolving any issues.
- Work with external (media) and internal (strategy) partners in

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