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IT Support Analyst

4 weeks ago

Sydney, Australia Brennan IT Full time

**Objectives of this role**
- Improve, execute, and effectively communicate significant analyses that identify meaningful trends and opportunities across the business
- Participate in meetings regularly with managers to assess issues and to identify and implement improvements for more-efficient operations
- Provide strong, timely financial and business analytics for decisions by partners and organizational stakeholders
- Develop actionable roadmaps for improving workflows and processes, and establish and organize KPIs in line with global directives
- Comply with all national and local regulations

**Responsibilities**
- Interpret data using analytics, research methodologies, and statistical techniques
- Develop and implement data analyses, leveraging collection systems and other strategies that optimize statistical efficiency and quality
- Serve as liaison between staff and management by analyzing and interpreting data for company procedures, policies, and workflows
- Prepare, analyze, and summarize operational results for use by various key stakeholders, creating reports, specifications, instructions, and flowcharts
- Conduct full lifecycle of analytics projects (including pulling, manipulating, and exporting data) from project requirements documentation to design and execution
- Evaluate key performance indicators, provide ongoing reports, and recommend business plan updates

**Required skills and qualifications**
- Advanced analytical skills, with experience collecting, organizing, and disseminating abundant information accurately
- Ability to write reports
- Exceptional verbal, written, and visual communication skills
- Experience with Microsoft Windows Desktop Operating Systems (Windows 7 and above).
- Experience with Point of Sale and EFTPOS including setup and troubleshooting.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and meet deadlines. Flexibility with working hours.

**Preferred skills and qualifications**
- Bachelor’s degree (or equivalent), preferably in computer science, mathematics, business management, or economics
- Deep experience in managing budgets
- Ability to present findings in a polished way
- Proficiency with statistics and dataset analytics (using SPSS, SAS, Excel)
- Entrepreneurial mindset, with an innovative approach to business planning

**Why Work for Brennan?**

At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business. Because of this approach, we have now become the largest Australian-owned systems integrator in Australia.