Training Development Specialist

3 months ago


Sydney, Australia Healthdirect Australia Full time

Grow with an organisation dedicated to helping Australians improve their health.
- Initial 6 month fixed-term contact with potential to extend.
- Sydney based role in our Haymarket office, near Central station - Hybrid working

**About us**

Healthdirect Australia is a government-owned, not-for-profit organisation who works with purpose and dedication to help Australians actively manage and improve their health.

Our virtual services are easily accessible via multiple channels, including helplines, video call solutions, apps and websites and cater for Australians at all stages of life, ranging from practical and emotional support during pregnancy through to advice about aged care and helping Australians through the COVID-19 pandemic.

**About the opportunity**

Reporting to the Strategy Lead - My Aged Care (MAC) this role will be responsible for reviewing and assessing the induction program for the MAC contact centre, with a focus on remote training. The Training Development Specialist will also support the MAC Capability team in creating specialist team training for both the MAC contact centre and Healthdirect teams.
- Review and assess existing induction training programs.
- Evaluate facilitator performance and provide constructive feedback.
- Design and develop training materials and resources for facilitators.
- Collect feedback from participants and facilitators to improve training content.
- Monitor and report on training effectiveness and participant engagement.
- Manage multiple priorities and deadlines, get involved in the detail and be ‘hands on’.
- Ensure consistent and timely information to stakeholders.

**What we’re looking for**
- Proven experience in designing, developing, and delivering training programs, particularly in a remote or virtual format.
- Experience with adult learning principles and instructional design methodologies.
- Background in evaluating training programs and facilitator performance, including the ability to provide constructive feedback.
- Familiarity with Articulate Rise software.
- Familiarity with assessment tools and techniques to gauge training effectiveness and participant engagement.
- Strong skills in creating engaging training materials, resources, and curricula tailored to specific audiences (e.g., contact centre staff).
- Experience with multimedia tools and learning management systems (LMS) to enhance training delivery.

**Why work with us**

We believe our strength comes from our talented and dedicated staff. We are committed to working together to create a culture where you can bring your whole self to work.

Our benefits include:

- Flexible work arrangements (2 days per week in office, pro-rated for part time employees).
- 14 weeks company Paid Parental Leave for both parents.
- Multi-dimensional wellbeing program that is run by our people for our people.
- Individual curated learner journeys to support you to expand your capabilities and unlock your talent.

To find out more about Healthdirect, and our vision for a healthier Australia, please visit our website - about.healthdirect.gov.au

As an Equal Opportunity Employer, we respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.



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