Head of Operations
7 months ago
Sydney
- Onsite 5 days
- D2C eCommerce
Our client has a huge focus on sustainable and ethical production and is looking for an experienced Operations Manager to continue our journey to making the best in class garments whilst doing it ethically and sustainably.
This is a rapidly growing brand. You’ll be responsible for working on current and future product development while managing day-to-day operations.
**Key Responsibilities**:
- Daily contact with the overseas production team to progress production and order status.
- Monitor and report inventory levels and sales rates
- Monitor and report on inventory levels in Amazon and Retail Partners including assessing the marginal utility of discounts vs. returning excess inventory.
- Report each month on the product on order, product in transit, in the warehouse, by SKU, by country, and filtered by various merits such as Primary, Core, and Limited Colour range.
- Analysis of customer complaints and manage a holistic response to product quality issues.
- Responsible for inventory management globally (AU, UK, US). This includes managing the 3PL relationship, monitoring their charges and inventory levels, stocktakes, and issues management and resolution. This will also include their compliance with FSC obligations.
- Participate in the selection of new 3PLs when required (role requires a person who is willing and has appropriate visas to travel to China, USA, Canada, UK and Europe). Manage the transition to the new 3PL.
- Act as the primary point of contact internally for logistics-related issues, support relevant customer enquiries and work with internal teams to resolve any problems that arise.
- Ensure smooth day-to-day operations of the business, being the point of contact for all 3PL, warehousing and Stock related queries.
**Key Skills You'll have**:
- 10 + years of previous consumer product experience in the B2C or B2B space
- Ideally experience in a D2C environment
- Data skills enable self-help extraction and analysis of large data sets.
- Experience with certification management such as ISO
- Proven Agile ways of working, Collaboration across cross-functional teams and internal stakeholders, time management skills and excellent interpersonal skills.
- You are results-driven - you enjoy driving performance and putting the customer at the centre of every decision
- Problem-solving skills and a high level of initiative are essential
This role is based in Sydney and is onsite 5 days.
If you would like to hear more about this opportunity, please reach out to
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