Treatment Coordinator

2 months ago

Melbourne, Australia Dental One Full time

**Treatment Coordinator at Dental One**
- Are you a skilled communicator with a passion for providing exceptional patient care?_
- Are you adept at explaining complex dental treatments in a clear and relatable manner? _
If so, we invite you to join our team as a Treatment Coordinator at Dental One.

Due to clinic growth we have positions available in our Craigieburn, Templestowe, Richmond and Epping clinics.

**About us**:
Dental One is a patient-focused dental practice dedicated to delivering high-quality oral healthcare services. Our mission is to provide personalized treatments in a warm and welcoming environment, ensuring the comfort and well-being of our patients.

We want to ensure that dentistry is affordable for all, and will work with our patients to help them to achieve their desired results.

**Role Overview**:
As one of our valued Treatment Coordinators, you will play a vital role in enhancing the patient experience by effectively communicating treatment options, answering questions, and guiding patients through their dental journey.

Your ability to connect with patients, understand their needs, and convert treatment plans into informed decisions will be instrumental in fostering trust and building lasting relationships.

**Responsibilities**:

- Conduct thorough discussions with patients about recommended dental treatments, ensuring they understand the procedures, benefits, and potential outcomes.
- Address patient concerns, questions, and hesitations with empathy and professionalism.
- Collaborate closely with our dental team to coordinate and schedule treatments according to patient preferences and availability.
- Utilize excellent communication skills to present treatment plans clearly and concisely, facilitating patient understanding and informed decision-making.
- Maintain accurate patient records, treatment plans, and progress notes.
- Assist in financial discussions, helping patients explore payment options and maximizing insurance benefits.
- Foster a patient-centered environment that reflects Dental One's commitment to exceptional care.

**Qualifications**:

- Outstanding interpersonal skills and a genuine enthusiasm for patient care.
- Strong communication abilities, including the capacity to explain complex concepts in an understandable manner.
- Exceptional organizational skills with attention to detail.
- Proficiency in utilizing relevant software and tools for record-keeping.
- Ability to work in a collaborative team environment.

**Why Choose Dental One**:
At Dental One, we value our team members and offer a supportive work environment that encourages growth and development.

You'll have the opportunity to make a significant impact on patients' lives by helping them achieve optimal oral health. Our commitment to patient-focused care extends to our employees, providing a fulfilling and rewarding career path.

Join us in our mission to provide exceptional dental care and build lasting patient relationships.

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday
- Weekend availability

Application Question(s):

- How many years' experience do you have as a Treatment Coordinator?
- Do you have customer service experience?
- How much notice are you required to give your current employer?

Work Location: In person

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