Contact Centre Agent

2 weeks ago


Melbourne, Australia CIBT Full time

**Opportunity at CIBT**:
We have exciting opportunities at CIBT. We value our employees and prioritize their career growth and development. As part of our team, you will work with world-class visa and immigration experts. You will learn in a dynamic, collaborative, and complex global environment, using industry-leading technology solutions. Our profound commitment to ethics, compliance, and diversity, along with our respect for one another, are key to our strength and success.

**Responsibilities**:

- Responsible for averaging 90% or above overall quality score
- Required to maintain 95% adherence to schedule
- Handle on average 80 to 110 calls per day (based on our average call handling time of less than 3 minutes)
- Provide consistent, courteous and professional service to both internal and external clients
- Professionally handle irate customers and correctly identify when to escalate to the next level
- Responsible for providing the client with the most up-to-date visa and passport information.
- Work proactively to identify and communicate to customers any potential issues that would prohibit CIBT from meeting the customers’ Request By Date
- Communicate with various CIBT teams (processing and dispatch) of any changes a designated client needs to make to an active itinerary.
- Respond to all requests for information in a timely manner.
- Assist colleagues and other departments when necessary.
- Consistency in documenting clear and concise information on all active files utilising Private Notes
- Provide clear feedback to management on customer’s experience and perceptions
- Process research on visa requirements when necessary.
- Keep self informed and educated on all changes in business that impact quality of service provided

**Requirements**:

- Associates Degree with two years’ experience or equivalent or above
- 1-3 years’ experience; highly desirable: experience in travel, hospitality or embassy/consulate relations
- Fluency in written and spoken English
- Exceptional communication and interpersonal skills
- Strong client service mentality
- Solutions-focused with excellent attention to detail and accuracy
- Proficiency with computer software; aptitude for learning new programs
- Strong organizational and time management skills
- Ability to handle high volume while maintaining high level of productivity
- Ability to problem solve, analyze information and provide solutions

**Equal Employment Opportunities: As part of our dedication to the diversity of our workforce, CIBT is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion.


  • Contact Centre Agent

    4 weeks ago


    South Melbourne, Australia Employment Hero Full time

    Exciting opportunity for a customer service driven individual, looking to join a fast paced, growing and dynamic team. The Health Assessment specialist will ensure a consistent, high level of service is provided to all clients in line with Bodycare’s Core Values. **About the business** Since 2000 Bodycare Workplace Solutions has been the market leader in...


  • Melbourne, Australia AustralianSuper Full time

    At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. *This is...


  • South Melbourne, Australia Bodycare Workplace Solutions Full time

    Exciting opportunity for a customer service driven individual, looking to join a fast paced, growing and dynamic team. The Health Assessment specialist will ensure a consistent, high level of service is provided to all clients in line with Bodycare’s Core Values. **About the business** Since 2000 Bodycare Workplace Solutions has been the market leader in...

  • Contact Centre Agent

    4 weeks ago


    Melbourne, Australia ANZ Full time

    **The opportunity**: - Providing support to our frontline merchants in a helpdesk environment within a dynamic and friendly team. - You will be given the opportunity to excel and thrive in a fast paced and supportive environment. **Your responsibilities include**: - Demonstrate Worldline values in all aspects of your work - Provide general and technical...


  • Melbourne, Australia Jetstar Full time

    **Challenge yourself in a fast-paced role supporting Jetstar’s contact centre.**: - ** Fantastic opportunity to represent the Jetstar Contact Centre as an SME.**: - ** Permanent full-time opportunity based in Melbourne.** Join the Jetstar team at a pivotal moment in our history as we embark on a new era of low fares travel. As we emerge from the...


  • Melbourne, Australia Add Finance Pty Ltd Full time

    As the National Contact Centre Manager, you will be responsible for managing and overseeing the operations of our contact centres to ensure that our customers receive exceptional service. You'll work closely with the customer service team, sales team, and other stakeholders to ensure that all customer interactions are handled efficiently and...


  • Melbourne, Australia Austcorp Executive Full time

    Melbourne Based - National Responsibility - $130K-$145K Package This growing APAC Provider of Facilities and Technical services to Corporate, NFP, Institutional and Government clients is seeking a skilled and customer-orientated National Contact Centre Manager to lead a small team logging and dispatching service technicians on reactive maintenance and...


  • Melbourne, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **Contact Centre Consultant** **VIC, Remote Working Location (Work from home)** - Exciting opportunity to be part of an amazing work culture - Flexible working location and hours - Supportive environment with loads of employee benefits Belgravia’s customer care team is looking for passionate Contact Centre Consultants in our Tourism department. **The...


  • Melbourne, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **Contact Centre Consultant** **VIC, Melbourne and Remote Working Location (Work from home)** - Exciting opportunity to be part of an amazing work culture - Flexible working location and hours - Immediate Start - Supportive environment with loads of employee benefits Belgravia’s customer care team is looking for passionate Contact Centre Consultants in...


  • Melbourne, Australia Great Southern Bank Full time

    **A little bit about us** For over 75 years, we’ve been putting our customers first, and today we look after the financial needs of more than 380,000 Australians. We’re ambitious and as we continue to grow, we are investing significantly in technology, products, and people. We have a culture that's fun, approachable and supportive - allowing our team...


  • Melbourne Eastern Suburbs, Australia Hudson Australia Full time

    We are looking for passionate customer service professionals to work with one of our clients in the Education space. - Monday to Friday Hours - rotating roster (8am to 4pm, 9am to 5pm, 10am to 6pm) - 6-8 week opportunity with the potential to extend - Full time and Part time opportunities available - Must be available to start from 26/06 As a customer...


  • Melbourne, Australia Marie Stopes Australia Full time

    Opportunity to join management function of a successful inbound Contact Centre - Make a difference to the lives of Australians seeking access to our services - Positively contribute to shaping the operational direction of the Contact Centre **About MSI Australia** MSI Australia is an independent, non-profit organisation providing sexual and reproductive...


  • Melbourne, Australia IPA Personnel Services Full time

    Our client who are industry association specialists experienced at organising exceptional Trade Shows, Exhibitions and Conferences on behalf of industry bodies are currently looking for a dynamic Customer Service Agent who has strong phone-based experience and excellent computer skills. We are looking for someone that is available to commit to a 3-4 week...

  • Reservations Agent

    4 weeks ago


    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 23072569 **Job Category** Reservations **Location** AC Hotel Melbourne Southbank, 201 Normanby Road Southbank, Melbourne, Victoria, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Reporting directly to the Cluster Reservations Manager, we are looking for an experienced and...


  • Melbourne, Australia Dixon Appointments Full time

    Multiple roles vacant - Training provided - Start 9th January until 6th April - Located close to Flinders Street train station - **Post-Secondary Education**: - **Supportive team environment**: - **Full-time hours, Monday - Friday** **COMPANY**: Delivering accredited courses designed to help adults complete their secondary education and educational short...

  • Real Estate Agent

    2 days ago


    Melbourne, Australia Pioneer Realty Australia Full time

    **We Are Pioneer! Pioneer Team, Welcome You!** **We provide professional sales training** **-A sales manager who sells 50+ properties every year will personally teach you the invincible closing method one-on-one (limited number of people)** **-Real sales means selling without selling. Once you learn how to do it, no matter how big your dream is, it will...


  • Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 22187964 **Job Category** Reservations **Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Come and join the team at The Westin Melbourne!** At Westin, we are committed to empowering the well-being of...

  • Reservations Agent

    3 days ago


    Melbourne, Australia IBIS Full time

    **Company Description** Ibis Melbourne Hotel & Apartments is looking for a Reservations Sales Agent on a Fixed Term Contract untill March 2025 to join this ever thriving and exciting environment! Ibis Melbourne Hotel & Apartments is a 250 room Hotel including Apartments with a lively Restaurant and three Conference spaces located near the vibrant Melbourne...

  • Reservations Agent

    4 days ago


    Melbourne, Australia Accor Full time

    Company Description Ibis Melbourne Hotel & Apartments is looking for a Reservations Sales Agent on a Fixed Term Contract untill March 2025 to join this ever thriving and exciting environment! Ibis Melbourne Hotel & Apartments is a 250 room Hotel including Apartments with a lively Restaurant and three Conference spaces located near the vibrant Melbourne...


  • Melbourne, Australia Deakin University Full time

    **Job no**: 540205 **Work type**: Full-time **Location**: Melbourne - Burwood, Flexible **Categories**: Student Services, Customer Service - Melbourne Burwood Campus - Full-time and Fixed term until April 2024 - HEW 9 $122,771 - $130,125 + 17% Superannuation (pro rata, part-time) Founded in 1974, Deakin is a public university in Victoria with 61,000...