Eoi - Manager Claims Resolution Services

3 weeks ago


Brisbane, Australia Queensland Building and Construction Commission Full time

Key Outcomes and Accountabilities

**The aim of this role is to**:

- Lead and manage the statewide operation of the centrally managed Resolution Services claims approval team. This will include:

- Ensuring the claims handling performance targets set by the Insurance Committee and project deliverables are achieved.
- Monitoring, reviewing and reporting on performance to achieve the teams and project objectives;
- Ensuring staff are provided with appropriate direction, guidance, training, and assistance;
- Overseeing the administration of the teams business plan and budget; and
- Identifying, recommending and implementing responses to significant issues.
- Respond to complaints from customers in relation to insurance claims.
- Manage the day to day operations of the QHWS claims approval process.
- Participate in project meetings, providing feedback and input to process and change management considerations
- Cultivate sound working relationships with stakeholders including industry associations, community groups, suppliers etc. to provide greater awareness of QBCC and its aims, foster a co-operative or partnership approach to achieving QBCC's aim and keep informed of relevant developments.
- Assist Senior Leads and Senior Building Inspectors with customer management and expectations in dispute over the technical standard of building work based on expert technical determination.

*
- A demonstrated ability to lead and manage operational teams, including remote team members, to ensure delivery of innovative, effective, and productive outcomes to ensure delivery of the QHWS and project initiatives.
- Cultivates productive working relationships and facilitates cooperation and partnerships by involving people, encouraging them, and recognising their contribution whilst consulting and sharing information and ensuring others are kept informed of issues.
- Develop strategies for dealing with change to engage with risk and achieve outcomes while displaying resilience and a commitment to personal development.
- Communicates with influence by communicating clearly, listening, and adapting to audience and negotiating persuasively.

Please submit your resume and a two-page statement outlining your skills and experience relevant for this role.This work is licensed under a Creative Commons Attribution 3.0 Australia License.


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