Manager Claims

1 week ago

Brisbane, Queensland, Australia The State of Queensland Full time

Queensland Treasury (Organisation site )
Queensland Government Insurance Fund Claims; Queensland Government Insurance Fund; Economics and Fiscal; Brisbane CBD

In this role, you will manage various claims including current and historical persona injury claims and medical negligence claims lodged against Queensland government departments. In addition or alternatively, you may manage general liability claims including third party property, employment practices, discrimination, defamation actions, malicious prosecution and other tortious claims and may manage first party property claims and business interruption claims.

Using best practice standards, you will handle claims from initial assessment to settlement, utilising mediation, legal representation, and court processes to determine liability, quantum, and resolution strategies.

In this role, you:
Lead, manage, and motivate a team of claims officers to ensure efficient operations, delivering outcomes and achieving performance standards by overseeing resourcing, professional development, staff induction, training, development, and performance processes. Manage the Claims Team to provide accurate, complex technical and strategic advice to QGIF management and external stakeholders on claim-related issues, develop and approve settlement strategies within delegation, achieve and monitor key performance indicators, ensure project completion, manage external service providers such as Crown Law and external Legal Panel, and oversee claim recoveries for QGIF. Develop and implement policies, strategies, processes, and systems for continuous
improvement in claims management, maintaining up-to-date reference manuals and tools. Prepare and deliver technical and operational reports, presentations, and submissions to QGIF management and stakeholders, and handle general correspondence related to claims management. Ensure effective claims audit processes, achieving outcomes by conducting audits,
managing audit processes, and implementing recommendations. Participate in the Claims Management Team to develop, implement, and monitor initiatives for departmental and operational goals. Develop and maintain relationships with key stakeholders, ensuring compliance with QGIF's Statement of Commitment and risk mitigation. Identify system enhancements and assist with user-testing. Facilitate responses to Right to Information (RTI) applications per the Right to Information Act 2009.

Experience you bring:

• Experience in managing claims under the Personal Injuries Proceedings Act 2002, abuse claims, or personal injuries claims, utilising best practice claims standards.

• A sound understanding of liability and causation principles and knowledge of applicable case law.

• The ability to assess the quantum of a personal injury claims including the application of the Civil Liability Act 2003 & Regulation and common law principles.

• Experience in managing providers of legal services, loss assessing, investigations to ensure value for money outcomes.

• Experience in managing effective relationships with internal and external stakeholders

Whilst there are no mandatory qualifications needed for this role, however, relevant qualifications in the legal and insurance industry are highly regarded.

How to apply
To submit your application, click on the Apply link to provide:

• Your resume detailing relevant experience

• A cover letter of no more than two pages outlining why you are interested in this position and how your knowledge, skills and experience in relation to the Key Responsibilities makes you a strong candidate for the role.

We welcome applicants to share with the hiring manager any health condition, disability, and/or cultural or linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.

Applications will remain current for 12 months.

Job Ad Reference: QLD/570441/24

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity .

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

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We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity , including making any reasonable adjustments to support you through the recruitment process.

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