Manager Claims

1 week ago


Brisbane, Queensland, Australia Queensland Treasury Full time

Your new opportunityQueensland Government Insurance Fund has an opportunity for an experienced Claims Manager to lead a team delivering best practice standards in claims management.

You will drive an outcome-focused approach amongst your team, taking responsibility for determining appropriate resolution strategies including liability decisions and quantification of health claims.


In this role, you will:
Lead a team to ensure the claims operation is functioning efficiently, required outcomes are delivered and performance standards are achieved

This will include managing:
- resourcing and professional development opportunities to ensure currency of skills
- staff induction, training, development and performance processes.

Manage the Claims Team activities to ensure:

  • accurate, complex technical and strategic advice is provided to management and external stakeholders
- appropriate settlement strategies are developed

  • KPIs are developed, implemented, achieved and monitored
- effective management of external service providers, e.g. legal panels
- management of claim recoveries

  • Preparation and delivery of technical and operational reports in relation to claims management Ensuring effective claims audit processes are in place and audit outcomes
About youTo be successful in this role you will need to demonstrate: - success in leading teams in complex case management and high-volume activities
- significant experience in managing complex claims under the Personal Injuries Proceedings Act 2002, including general liability and medical negligence claims
- a sound understanding of liability and causation principles and knowledge of applicable case law
- experience in managing service providers.

How to applyPlease submit:

  • Your resume detailing relevant experience
Applications to remain current for 12 months.

Job Ad Reference:
QLD/498840/23

Closing Date:
Tuesday, 18 July 2023This work is licensed under a Creative Commons Attribution 3.0 Australia License.
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