Administrative Service Officer 2/3
2 months ago
**Administrative Service Officer 2/3**
**(**
**Job Number**:
**028L6**
**)**
**Description**
**Directorate**
- Canberra Health Services**Branch**
- Women, Youth and Children**Section**
- Community**Position Number**
- 44704, several**Position Title**
- Administration Service Officer**Classification**
- Administrative Service Officer 2/3**Vacancy Type**
- Permanent Full-time**Vacancy Length**
- Permanent**Location
- The Canberra Hospital, Garran ACT**Base Annual Salary**
- $60,620 - $73,920**Contact Officer**Closing Date**
- 09 March 2023**Our Vision**: creating exceptional health care together
**Our Role**: to be a health service that is trusted by our community
**Our Values**: Reliable, Progressive, Respectful and Kind
**POSITION OVERVIEW**:
The Division of Women, Youth & Children provides a broad range of primary, secondary and tertiary health services to children, young people, families and women in the ACT and surrounding regions. The Division provides family centred, multidisciplinary services at Canberra Hospital and in Community Health Centres, client homes, schools and Child and Family Centres. These services include:
- Women’s Health Service
- Maternal and Child Health Program
- School Team - High School Immunisations and Health Checks
- Children at Risk Health Unit
- Community Paediatric and Child Health Service
**DUTIES**:
Under limited direction of the Administration Manager, you will contribute to the daily support of Women, Youth & Children, both back and front of house. This role requires a high level of time management skills with an ability to liaise effectively with staff at all levels. You will:
- Provide exceptional customer service sensitive to the needs of clients including responding to general telephone enquiries, data entry and the managing of client appointments in the ACTPAS booking system.
- Maintain appropriate records and input information into IT systems relevant to the unit.
- Assist with other general administrative tasks such as collecting the mail, assisting to make up clinic, coordinating the management of our fleet vehicles.
- Provide administrative support to medical, allied health and nursing staff within the clinical department such as, but not limited to, being responsible for coordinating meetings, communication and the general functioning of a discreet unit.
- Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.
**ABOUT YOU**:
**Behavioural Capabilities**
- Ability to collaborate with team members to share appropriate information to achieve shared goals.
- Adaptability to accommodate change and new ideas.
- Willingness to go the extra distance in delivering services to our clients.
**Position Requirements/Qualifications**:
- Ability to type with speed and efficiency.
- Hold a current driver’s license.
- CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates and contingencies.
- Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.
Fulfil the responsibilities of this role in alignment to the CHS Exceptional Care Framework, Clinical Governance Framework, Partnering With Consumers Framework and all other related frameworks.
Undergo a pre-employment National Police Check.
Prior to commencing this role, a current registration issued under the _Working with Vulnerable People (Background Checking) Act 2011_ is required.
Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.
**WHAT YOU REQUIRE**:
These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience:
- Proven ability to consistently display high quality customer service principles practices and attributes including the capacity to manage stressful/emergency situations.
- Sound communication and interpersonal skills including the ability to train and/or coach staff in administration operations in the provision of customer service.
- Experience in a wide range of administrative support functions and demonstrated ability to prioritise workloads to meet established deadlines and show initiative in problem solving.
- Demonstrates understanding of, and adherence to, safety and quality standards, work, health and safety (WH&S) and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful and kind.
**HOW TO APPLY / OR WANT TO KNOW MORE?**:
Applications must be submitted through the e-recruitment system. Applications
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