Dental Front Office Coordinator

1 week ago

Bulimba, Australia Balmoral Dental Centre Full time

You have a proven ability to contribute to the success of the company you work within. You have confidence in the dental field and now you're looking for a long-term career with future growth into practice management?

As a front office coordiantor, you will play a vital role in enhancing the patient experience at our practice and for furthering the success of our business.

You will be responsible for all aspects of the day-to-day operations of the practice reception as well as some senior administrative duties. You’ll work alongside our existing receptionists in a fast-paced environment. In addition to these duties, your role will entail:

- Strategically keeping the dentists busy,
- Treatment Coordination,
- Dealing with upset customers to constructively address and de-escalate complaints,
- Updating training manuals,
- On-boarding and training junior staff,
- Assisting the directors of the business as needed.
- Looking over the books during days which you're not rostered on (Every Tuesday dedicated to admin work)

**About you**
- You know that customers and clients appreciate your service.
- You have demonstrated experience in leading a team.
- Your previous employers recognize that you are productive with your time and have commended your ability to prioritize tasks.
- You have substantial experience in a dental receptionist, treatment coordinator or front office coordinator role.
- You’re a stickler for rules and operating procedures because you know the importance they carry in keeping a busy environment calm and manageable.
- You have overcome a lot of personal and professional challenges to grow as an individual.
- You enjoy working towards goals.
- Knowledge in cosmetic dentistry, ortho, implants and general dentistry is desirable,

**About Us**

Although our business operates 7 days a week, the role will involve 4 days / week 8am start with a 6pm finish. Days throughout the week are negotiable, but it is preferred that you are able to work Mondays and Fridays, so that you can leave a good handover to weekend receptionists.

**Job Types**: Full-time, Part-time, Permanent

Pay: $30.00 - $35.00 per hour

Expected hours: 36 per week

**Benefits**:

- Employee discount
- Employee mentoring program
- Free drinks
- Professional development assistance

Schedule:

- 10 hour shift
- Monday to Friday

**Experience**:

- Dental receptionist: 2 years (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 30/06/2024

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