Associate Application Specialist

3 months ago


Brisbane, Australia Fujitsu Full time

**Associate Application Specialist**

**We Are Fujitsu**

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

**About the Role**
- Analysing support requests and incidents to determine root cause,
- Simple to moderate data fixes,
- Simple to moderate bug fixes.
- This role requires NV2 security clearance and ready access to customer network.
- Attendance in the office is required with part WFH flexibility.

**Primary Responsibilities**:
Application Level 2/2+ support
- Monitor support queue to address Support Requests and Incident tickets.
- Ensure tickets are updated and progressed according to appropriate procedures, and with SLA.
- Analyse incidents for root cause; and escalate to team members when appropriate.

Database queries and bug fixes
- Perform simple to moderately complex data queries to assist with diagnosing support issues.
- May perform simple to moderately complex data fixes to resolve support issues.
- May contribute to tracking progress of bug fixes with other team members to ensure fixes targeted for specific release is being progressed, and that SLA are met.

General
- Ensure Helpdesk documentation is kept up to date.
- Maintain currency of knowledge relating to technologies of relevance to the solution
- Support Request and Incident KPI are met.
- Customer ITIL procedures for support tickets are followed including
- Requirement for tickets to be updated regularly.
- Correct priority applied to tickets.
- Correct status applied to tickets.
- Correct level of detail inactivity logs and resolution descriptions
- Correct procedure followed for transferring tickets from/to other Assignment Groups Attendance at monthly support meetings.

**Required Skills**:

- Previous experience in a similar role essential
- Progress 4GL
- Progress RDBMS
- SQL

Note: if no Progress knowledge, willingness to learn via online training

**Nice to Have**:

- Problem analysis and root cause investigation skills
- Works well without needing excessive supervision where normal daily routine applies.
- Previous Helpdesk experience highly desirable
- Knowledge if ITIL processes for service, incident and change management
- Ability to speak and write fluently in English.
- Ability to think ahead, plan, prioritise and flag early with management if targets cannot be met.

**Why Fujitsu?**

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. **We call this Be Completely You**.
- We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI (Australian Workplace Equality Index) Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
- We offer tailored career paths across our global organization to support your professional and personal growth.
- Our customers trust us. We have an excellent reputation across the region and globally.
- Best in class reward and recognition programs flexible work, volunteering leave and more.
- We live our values of aspiration, trust and empathy, all day, every day.

**Search Firm Representatives Please Read Carefully**

**PLEASE NOTE**:



  • Brisbane, Australia Public Sector People Full time

    As a forward-thinking organisation committed to innovation and excellence, we are looking for a seasoned professional to join a small Queensland Government Energy team as a Senior Applications Specialist. This role is integral to optimising The Department's application systems, including TRIM (HP Records Manager), to support our dynamic energy sector...


  • Brisbane, Queensland, Australia Queensland Health Full time

    Job Title: Application SpecialistQueensland Health is seeking a highly skilled Application Specialist to join our team. As an Application Specialist, you will play a critical role in ensuring the effective delivery of enterprise systems within our organization.Key Responsibilities:Provide effective change management, capacity planning, incident management,...


  • Brisbane, Queensland, Australia Mills Recruitment Full time

    {"Job Title": "Application Specialist", "Job Description": "Job SummaryWe are seeking an experienced Application Specialist to join our team at Mills Recruitment. As an Application Specialist, you will be responsible for providing technical support and solutions to our clients in the bearing and power transmission industries.Key ResponsibilitiesProvide...


  • Brisbane, Queensland, Australia Public Sector People Full time

    Job OverviewWe are seeking a seasoned professional to join our team as a Senior Applications Specialist. This role is integral to optimizing our application systems, including TRIM (HP Records Manager), to support our dynamic energy sector operations.Key ResponsibilitiesApplication Management: Oversee the administration and maintenance of Microsoft...

  • Application Specialist

    5 months ago


    Brisbane, Australia Queensland Health Full time

    **The role**: This is an exciting opportunity to join our experienced Technical team. This role ensures the maintenance of defined service levels for by providing customer focused, high level specialist advice and support. Application specialists in this team work closely with a variety of stakeholders as well as upstream and downstream systems.Key...


  • Brisbane, Queensland, Australia Public Sector People Full time

    Job OverviewWe are seeking a highly experienced Senior Applications Specialist to join our team at Public Sector People. As a seasoned professional with over 15 years of experience in application support and management, you will be responsible for managing, optimising, and supporting our suite of Microsoft applications, with a particular focus on TRIM.Key...


  • Brisbane, Queensland, Australia Powerlink Full time

    About the RoleWe are seeking an experienced Operations Applications Specialist to join our team at Powerlink. As a key member of our Real Time Network Operations team, you will play a critical role in supporting the identification, implementation, and ongoing management of operational technology solutions and their integrations.Key...


  • Brisbane, Queensland, Australia Caterpillar Financial Services Corporation Full time

    About the RoleWe are seeking a highly skilled and motivated Application Specialist to join our team at Caterpillar Financial Services Corporation. As an Application Specialist, you will play a key role in ensuring the Command for Hauling system is working at its optimum performance, using your specialist knowledge and experience.Key ResponsibilitiesSupport...

  • Application Specialist

    5 months ago


    Brisbane, Australia Queensland Health Full time

    **The role**: This is an exciting opportunity to join our experienced functional team. This role provides customer focused, high level specialist advice and support for our Patient Administration System (PAS). Application specialists in this team work closely with a variety of stakeholders as well as upstream and downstream systems. **Key responsibilities...

  • Application Specialist

    4 months ago


    Brisbane, Australia Queensland Health Full time

    **The role**: This is an exciting opportunity to join our experienced technical team. This role ensures the maintenance of defined service levels by providing customer focused, high level specialist advice and support. Application Specialists in this team work closely with a variety of stakeholders as well as upstream and downstream systems. **Key...

  • Application Specialist

    3 months ago


    Brisbane, Australia Queensland Health Full time

    **The role**: This is an exciting opportunity to join our experienced HBCIS Technical team. This role ensure the development and maintenance of enterprise systems by providing customer focused and high-level specialist advice and support. Application specialists in this team will also work closely with a variety of stakeholders as well as upstream and...


  • Brisbane, Queensland, Australia Mills Recruitment Full time

    About the RoleMills Recruitment is seeking a highly skilled Application Specialist to join our team. As an Application Specialist, you will play a critical role in supporting our sales efforts and providing technical expertise to our customers.Key ResponsibilitiesProvide sales support for products and services within assigned target OEM, End User, and...

  • Application Specialist

    5 months ago


    Brisbane, Australia Queensland Health Full time

    The role The Application Specialist will provide effective change management, capacity planning, incident management, risk management and continuity planning utilising best practices in systems support and service delivery, within the ITIL framework. **In addition to this, you will be responsible for**: Are you right for this role? To be successful in this...


  • Brisbane, Australia Queensland Health Full time

    The role The Principal Application Specialist provides business knowledge and analysis skills to bridge the gap between strategy and development by assisting in the planning, design, development, and implementation of enhancements to the suite of solutions that collect and store data for the Mental Health and Addiction Portal (MHAP). The Principal...


  • Brisbane, Australia Queensland Health Full time

    **Role responsibilities**: You will be assessed on your ability to demonstrate the following key capabilities, knowledge and experience. Within the context of the responsibilities described above under 'Key Responsibilities', the ideal applicant will be someone who can demonstrate the following: - Demonstrated ability in developing and promoting ITIL...


  • Brisbane, Queensland, Australia Ausure Group Full time

    {"h1": "Application Support Specialist", "p": "We are seeking an enthusiastic Application Support Specialist to join our fast-paced office in Brisbane. This is a great opportunity to work with an experienced team and further your career.Responsibilities:* Take ownership of customer issues and ensure a quality outcome* Provide support on a range of systems...

  • Application Specialist

    3 months ago


    Brisbane, Australia Queensland Health Full time

    **The role**: Working closely with and reporting to the Applications Manager, you will provide effective change management, capacity planning, incident management, risk management and continuity planning utilising best practices in systems support and service delivery, within the ITIL framework **Your key responsibilities will include**: An important aspect...

  • Application Specialist

    3 months ago


    Brisbane, Australia Queensland Health Full time

    The role The Application Specialist will provide effective change management, capacity planning, incident management, risk management and continuity planning utilising best practices in systems support and service delivery, within the ITIL framework **In addition to this, you will be responsible for**: Are you right for this role? To be successful in this...


  • Brisbane, Australia Queensland Health Full time

    **Role responsibilities**: You will be assessed on your ability to demonstrate the following key capabilities, knowledge and experience. Within the context of the responsibilities described above under 'Key Responsibilities', the ideal applicant will be someone who can demonstrate the following: - Demonstrated ability in developing and promoting ITIL...


  • Brisbane, Queensland, Australia Humanised Group Full time

    {"title": "Application Support Specialist", "description": "About the RoleWe are seeking a skilled Application Support Specialist to join our team at Humanised Group. As a key member of our support team, you will be responsible for providing exceptional support to our users, empowering them to get the most out of our technology suite.Key...