Application Support Analyst

2 weeks ago

Sydney, Australia Bank of Queensland Full time

**About the Role**
BOQ is currently enjoying a rapid of period growth due to large scale funding to make BOQ the digital bank of the future with a personal touch. We have recently announced our partnership with Microsoft and are currently running a huge tech transformation which includes technology uplifts and cloud projects across the business in core banking, payments and our digital platforms which involve major cloud projects.

This Application Support Analyst role is an excellent opportunity for someone to come onboard and make real difference in a bank that is putting technology first.

As a L2 Support Analyst, you will be involved in the below mentioned responsibilities:

- You will log, triage and update tickets in our ticketing system (Service Now experience preferred.
- Answer phone calls and proactively communicate with internal and external stake holders
- Abide to SLA’s for Tickets.
- Open to cross skill and train across different assets.

Role responsibilities will include:

- Work closely as a team with Offshore teams to monitor batch jobs and troubleshoot issues as they arise.
- Troubleshoot technically complex issues and drive these through to resolution.
- Maintain system stability through the execution of good Service Management practises
- Understand of Asset Management business operations
- Prevent re-occurrence of incidents.
- Minimise the impact of incidents and problems on the firm.
- Customer service champion with a genuine interest in helping business teams and customers.
- Respond to end user support requests. Participate in Tech bridges.

**About you**
- Experience in a technical support role with minimum of two years’ experience.
- Knowledge with Temenos and Real time products.
- Proven track record which demonstrates the ability to meet or exceed, KPIs and SLAs.
- Able to take responsibility for customer needs and satisfaction
- High attention to detail with strong problem-solving skills
- Excellent business acumen
- Must be a team player who can work to strict SLA’s while providing excellent customer service.
- Experience working within the Banking industry an advantage.

**About Us**
BOQ is one of Australia’s leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2021 BOQ Group was awarded a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation.

**Our Benefits**
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Paid volunteer days
- Purchase annual leave
- BUPA Corporate Plan
- Employee Assistance Program (EAP)
- A ‘zero tolerance’ to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
- Accessible work support through various practices, systems, office adjustments
- Gym, shopping, technology and travel offers
- 5 employee diversity network groups focusing on; First Nations Reconciliation Council, EPIC (LGBTIQA+), Multicultural, Gender and Early Career.

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks

Job Reference: BOQ02049

  • Applications Support Analyst

    5 days ago

    Sydney, New South Wales, Australia Charter Bridge Consulting Full time

    Home Blog Applications Support Analyst – Sydney Applications Support Analyst – SydneyWe require a Technical Support Analyst with at least 3 years working in a busy helpdesk/support environment supporting applications within a large commercial environment. Your technical support experience will include Windows, MS SQL, Unix, Linux and Sharepoint.This is a...

  • Application Support Analyst

    4 weeks ago

    Sydney, Australia Profusion Group Full time

    Permanent role paying up to $100k base + super - Hybrid role - split between Sydney CBD and home based working - Opportunity to work for a Wealth & Investment Management **Application Support Analyst** - **Permanent role paying up to $100k base + super (negotiable)**: - **Hybrid role - split between Sydney CBD and home based working**: - **Opportunity to...

  • Application Support Analyst

    5 days ago

    Sydney, New South Wales, Australia Latitude IT Full time

    Excellent Application Support Team in Sydney Leverage your tech skills in Networking & SQL Fantastic opportunity to levelup your app support careerOur client is seeking an Application Support Analyst to join their growing support team due to a promotion. You will work in an extremely collaborative environment with exciting opportunities to get involved and...

  • Application Support Analyst

    5 days ago

    Sydney, New South Wales, Australia Profusion Group Full time

    Permanent role paying up to $100k base + super Hybrid role split between Sydney CBD and home based working Opportunity to work for a Wealth & Investment ManagementApplication Support Analyst- Permanent role paying up to $100k base + super (negotiable):Hybrid role split between Sydney CBD and home based working:- Opportunity to work for a Wealth & Investment...

  • Application Support Analyst

    5 days ago

    Sydney, New South Wales, Australia The Drive Group Full time

    Job description Application Support Analyst - 6 month rolling contract* $ p/d inc super* Hybrid role, wfh 2/3 days per week TheDriveGroup are partnering will a well known business who are looking to add an additional application support analyst who will be responsible for investigating application issues and diagnosing the root causes whilst minimising...

  • Application Support Analyst

    3 weeks ago

    Sydney, Australia Latitude IT Full time

    Excellent Application Support Team in Sydney - Leverage your tech skills in Networking & SQL - Fantastic opportunity to level-up your app support career Our client is seeking an Application Support Analyst to join their growing support team due to a promotion. You will work in an extremely collaborative environment with exciting opportunities to get...

  • Application Support Analyst

    4 weeks ago

    Sydney, Australia Eclipx Group Full time

    DescriptionASX 300 listed financial services organisation Flexible & hybrid working arrangements Sydney locationDo you want to:work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued? understand the strategic direction of your organisation and how your effort contributes to...

  • Application Support Analyst

    3 weeks ago

    Sydney, Australia Eclipx Group Full time

    DescriptionASX 300 listed financial services organisation Flexible & hybrid working arrangements Sydney locationDo you want to:work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued? understand the strategic direction of your organisation and how your effort contributes to...

  • Trading Applications Support Analyst

    3 weeks ago

    Sydney, Australia Anton Murray Consulting Full time

    SydneyAsset ManagementContract or TemporaryOur client is a large, diverse financial services firm seeking a Trading Applications Support Analyst to join their Sydney office, working with a global production support team, responsible for day-to-day production regional support for Capital Markets Brokerage Trading Applications – 9m initial...

  • Trading Applications Support Analyst

    2 months ago

    Sydney, Australia Anton Murray Consulting Full time

    SydneyAsset ManagementContract or TemporaryOur client is a large, diverse financial services firm seeking a Trading Applications Support Analyst to join their Sydney office, working with a global production support team, responsible for day-to-day production regional support for Capital Markets Brokerage Trading Applications – 9m initial...

  • Application Support Analyst

    2 months ago

    Sydney, Australia GoTech Solutions Pty Ltd Full time

    Key Responsibilities: - Good working knowledge in RP2.4 version or above. - Experience in managing Web connect, Recs, Gems, STL Fetch and Matching Service. - Responsible to troubleshoot/resolve incidents and business support item. - Participate in technical reviews at appropriate stages of development. - systems support, security reviews, & maintenance...

  • Application Support Analyst

    2 weeks ago

    Sydney, Australia Continuum Recruitment Full time

    **Application Support Analyst** - $90000-$105000 - Sutherland Shire OR Liverpool City Council locations - Working from home flexibility - Annual salary reviews - Career development opportunities - Salary packaging options **About the Company** My client is an award winning, global corporation earning over a billion in annual revenue, and employing...

  • Application Support Analyst

    5 days ago

    Sydney, New South Wales, Australia Navitas Full time

    Application Support Analyst (parental leave contract) Sydney, Australia Salary: Employee discounts, salary sacrifice About the role The role of Application Support Analyst (ASA) is to undertake support for the Navitas' corporate IT environment, its propriety applications and surrounding components. We are flexible on an Australian based work location that...

  • Applications Analyst

    2 weeks ago

    Sydney, Australia The Recruitment Company Full time

    **The Company** A great opportunity has opened up for an experienced Application Analyst to join a highly collaborative team within a large renowned Non-for-profit organisation based in Sydney. **Skills Required**: - Exposure or experience with SQL, SharePoint, JavaScript and dynamic 365. - L2 & L3 escalation handling and troubleshooting experience - At...

  • Applications Support Analyst

    2 weeks ago

    North Sydney, Australia Pacific National Full time

    **Application Support Analyst** - ** Take ownership and manage Level 2 incidents end to end**: - **Join a friendly and supportive team**: - **Learn about train technology and obtain hands-on experience in the world of rail and logistics** **About us** Pacific National (PN) is the largest provider of diversified rail freight services in Australia. We haul...

  • Senior Applications Support Analyst

    5 days ago

    Sydney, New South Wales, Australia Uniting Full time

    Exciting opportunity available - Senior Application Support Analyst - Dynamics 365 Finance and Operations Specialist - Sydney CBDUtilize your expertise in application support, project delivery, and solutions design to drive innovation and excellenceLead and mentor junior team members to foster their growth and developmentShowcase your exceptional...

  • Applications Analyst

    2 weeks ago

    Sydney, Australia The Recruitment Company Full time

    **The Company** A great opportunity has opened up for an experienced Application Analyst to join a highly collaborative team within a large renowned Non-for-profit organisation based in Sydney. **Skills Required**: - Exposure or experience with SQL, SharePoint, JavaScript and dynamic 365. - L2 & L3 escalation handling and troubleshooting experience - At...

  • Application Support Analyst

    5 days ago

    Sydney, New South Wales, Australia Marsh Pty Ltd Full time

    Marsh McLennan is seeking candidates for the following position based in our Sydney office:Application Support AnalystWhat can you expect?The Senior Technical Support Analyst will be a member of the Application Management Services (AMS) Application Support Group under MMC Tech. The key responsibility is to provide high quality Level 2 application support to...

  • Application Support Analyst

    3 weeks ago

    Sydney, Australia Marsh Pty Ltd Full time

    Marsh McLennan is seeking candidates for the following position based in our Sydney office:Application Support AnalystWhat can you expect?The Senior Technical Support Analyst will be a member of the Application Management Services (AMS) Application Support Group under MMC Tech. The key responsibility is to provide high quality Level 2 application support...

  • Application Support Analyst

    5 days ago

    Sydney, New South Wales, Australia Austcorp Executive Full time

    The Client:An Australian owned and operated construction company, a well respected and award winning Business operating across Queensland, New South Wales and MelbourneDesired Skillset:Qualifications/Experience for Applications Support Analyst role:Business skills and technical IT knowledge Experience in customizing systems through SQL queries Experience...