Current jobs related to Change and Delivery Manager, Collections - Sydney - Commonwealth Bank of Australia
-
Delivery Associate
2 weeks ago
Sydney, New South Wales, Australia Delivery Associates Full time{"title": "Job Description", "content": "OverviewAt Delivery Associates, we partner with governments, foundations, and public sector partners to drive transformative change. As a key member of our team, you will work closely with senior leaders to develop and implement delivery plans that achieve sustainable, lasting outcomes.Key ResponsibilitiesAdvise...
-
Delivery Associate
2 weeks ago
Sydney, New South Wales, Australia Delivery Associates Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Delivery Associate. As a key member of our global social impact consultancy, you will play a critical role in helping governments, foundations, and public sector partners achieve their goals.Key ResponsibilitiesAdvise clients on developing delivery plans with...
-
Delivery Associate
2 weeks ago
Sydney, New South Wales, Australia Delivery Associates Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Delivery Associate. In this role, you will work closely with our clients to develop and implement delivery plans that drive meaningful impact.Key ResponsibilitiesCollaborate with clients to design and implement delivery plans that align with their strategic...
-
Delivery Associate
1 week ago
Sydney, New South Wales, Australia Delivery Associates Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Delivery Associate. As a key member of our global team, you will play a critical role in supporting our clients in achieving their goals and delivering high-impact results.Key ResponsibilitiesAdvise government agencies, nonprofits, and other social impact...
-
Delivery Associate
5 hours ago
Sydney, New South Wales, Australia Delivery Associates Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Delivery Associate. As a key member of our global team, you will play a critical role in supporting our clients in achieving their goals and delivering high-impact results.Key ResponsibilitiesAdvise government agencies, nonprofits, and other social impact...
-
Delivery Associate
3 weeks ago
Sydney, New South Wales, Australia Delivery Associates Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Delivery Associate. As a key member of our global team, you will play a critical role in supporting our clients in achieving their goals and delivering high-impact results.Key ResponsibilitiesAdvise government agencies, non-profits, and other social impact...
-
Delivery Strategist
3 weeks ago
Sydney, New South Wales, Australia Delivery Associates Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Delivery Strategist. As a key member of our global team, you will play a critical role in supporting our clients in developing and implementing effective delivery plans.Key ResponsibilitiesDevelop and implement delivery plans with clear strategies, targets, and...
-
Delivery Leader
3 weeks ago
Sydney, New South Wales, Australia Delivery Associates Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Delivery Leader. As a key member of our team, you will play a critical role in supporting our clients in achieving their goals and objectives.Key ResponsibilitiesDevelop Delivery Plans: Work with clients to develop comprehensive delivery plans that outline clear...
-
Change Delivery Lead
1 month ago
Sydney, Australia Bendigo and Adelaide Bank Full timeChange Delivery Lead **Change Delivery Lead** - 18-month fixed term contract Closing Date: 6th Sept 2024, 11pm AEST **About the role and team** Our Purpose is the same today as it was when we were founded 160 years ago, that is, to feed into the prosperity of our customers and their communities, not off it. To support our vision, we have instituted an...
-
Customer Delivery Manager
4 months ago
Sydney, Australia Delivery Centric Technologies Full time**Role: Azure Data Architect** Hello Folks, We are looking for passionate professionals who are passionate about their job and want to make a difference with their consulting and solutioning skills, who are ready to take challenges and test their skills to provide the best solutions. We are currently looking for the below roles **About Delivery...
-
Impact Facilitator
2 weeks ago
Sydney, New South Wales, Australia MA MISSION AUSTRALIA Full timeAbout the RoleWe are seeking a dynamic and visionary leader to spearhead our collective impact initiative, Mid Coast 4 Kids. As a Collective Impact Facilitator, you will be at the heart of a groundbreaking effort to transform outcomes for children, young people, and families in the Mid Coast region.Key ResponsibilitiesBuild strong local relationships to...
-
Change Manager
1 week ago
Sydney, Australia Bendigo and Adelaide Bank Full timeChange Manager **Change Manager** Closing Date: 2 October 2024, 11pm AEST **About the role and team** The Enterprise Delivery team purpose centres on delivering outcomes for our customers and stakeholders so they can realise their goals. The team supports all of BEN with the execution of our Transformation program and building the delivery capabilities...
-
Seafood Collection and Delivery Driver
2 weeks ago
Sydney, New South Wales, Australia SAMTASS SEAFOODS PTY LTD Full timeJob Title: Truck Driver - Seafood Collection & DeliveryWe are seeking a skilled and experienced Truck Driver to join our team at SAMTASS SEAFOODS PTY LTD. The successful candidate will be responsible for the collection and delivery of seafood across Adelaide and regional South Australia.Key Responsibilities:Operate a truck safely and efficiently to collect...
-
Sydney, New South Wales, Australia Australia and New Zealand Banking Group Limited Full timeAbout the RoleWe are seeking an experienced Executive Manager to lead our PMO and Change Delivery team. As a key member of our organization, you will play a critical role in driving strategic change and delivering complex projects.Key ResponsibilitiesProvide visionary leadership for the PMO, ensuring alignment with strategic objectives and driving efficiency...
-
Seafood Collection and Delivery Driver
2 weeks ago
Sydney, New South Wales, Australia SAMTASS SEAFOODS PTY LTD Full timeJob Title: Truck Driver - Seafood Collection & DeliveryWe are seeking a skilled and experienced Truck Driver to join our team at SAMTASS SEAFOODS PTY LTD. The successful candidate will be responsible for the collection and delivery of seafood across Adelaide and regional South Australia.Key Responsibilities:Operate a truck safely and efficiently to collect...
-
Change Management Specialist
1 week ago
Sydney, New South Wales, Australia Bendigo and Adelaide Bank Full timeAbout the RoleWe are seeking a highly skilled Change Manager to join our Enterprise Delivery team. As a Change Manager, you will play a critical role in driving change readiness and adoption across the organization.Key ResponsibilitiesDevelop and implement change plans to drive business outcomesLead stakeholders and change sponsors to develop insights and...
-
Operations and Collections Manager
3 weeks ago
Sydney, New South Wales, Australia Clearmatch Originate Pty Ltd Full timeAbout the RoleClearmatch Originate Pty Ltd is a leading provider of insurance premium funding solutions, and we are seeking a highly skilled and experienced Operations and Collections Manager to join our team.Key ResponsibilitiesClient Service Delivery: Provide exceptional client service to our business customers, ensuring their financial needs are met and...
-
Executive Manager, PMO and Change Delivery
2 weeks ago
Sydney, Australia ANZ Banking Group Full time**Job Title**: Executive Manager, PMO and Change Delivery - Suncorp Bank **Req ID**: 76961 **Department**: SB Delivery & Transformation **Division**: Suncorp Bank **Location**: Sydney, Melbourne or Brisbane About Us About the Role As an Executive Manager, PMO and Change Delivery team you’ll play a key role in leading our strategic approach to change...
-
Change Delivery Lead
1 month ago
Sydney, Australia Bendigo & Adelaide Bank Full time**Change Delivery Lead** - 18-month fixed term contract Closing Date: 6th Sept 2024, 11pm AEST **About the role and team** Our Purpose is the same today as it was when we were founded 160 years ago, that is, to feed into the prosperity of our customers and their communities, not off it. To support our vision, we have instituted an integrated program of...
-
Change Management Transformation Lead
4 months ago
Sydney, Australia University of New South Wales Full time**Job no**: 516605 **Work type**: full time **Location**: Sydney, NSW **Categories**: Information Technology, Professional Leadership - **Fixed term one year role, Change Management Transformation Lead - BOS**: - **Attractive salary package including generous 17% superannuation**: - **Kensington, Sydney with Flexible and or Hybrid working** The Change...
Change and Delivery Manager, Collections
4 months ago
Change and Delivery Manager, Collections & Recoveries
- You are a change management and delivery professional.
- We are looking for 'front door' impact to CBA & Bankwest's Collections & Recoveries business.
- Together we will deliver and manage changes that result in exceptional customer outcomes.
**Do work that matters**
Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and business customers.t
Customer Service Direct (CSD) is at the heart of the Retail Bank and comprises of three frontline business units (Direct Banking, Direct Lending, Collections & Recoveries), two business support teams, and three Crews. More than 3500 staff interact with thousands of customers each day, from helping with their products and accounts, to buying a car or new home, through to vulnerable customers who may also be experiencing hardship.
The CSD vision is to support our customers during the moments that matter, by providing exceptional service experiences across lending, collections and service journeys via voice and digital interactions.
The Collections Centre of Excellence (CoE) supports the Collections and Recoveries business, and broader CSD, through provision of delivery, change management, people experience, process design, and communications functions.
**See yourself in our team**
Reporting to the Chapter Lead, the Change and Delivery Manager will partner with the business and CSD Crews to provide domain expertise and the delivery of business outcomes. You will also work with cross
- chapter CSD CoE teams to define and uplift delivery capability, drive implementation, embedding and continual improvement methodologies, frameworks, tools and processes.
**Responsibilities**:
- Partner with Pace Crews to deliver changes required to uplift the customer experience across our business teams, including Direct Banking, Direct Lending and Collections & Recoveries.
- Lead the end-to-end delivery of initiatives and projects that enable our frontline teams.
- Facilitate change management activities, ensuring the changes are successfully embedded in frontline teams.
- Utilise various data points (QA, NPS, Complaints, front-line feedback) to contribute to the improvement of the customer's experience via Breakpoint forums, and identify the required areas of focus for the team.
- Use your knowledge of frontline operations and customers to support Crews to identify and solve for customer breakpoints and ensure that solutions are suitable and fit-for-purpose for the impacted customers and operations.
- Undertake solutions design based on your strong understanding of CSD operations.
**We're interested in hearing from people who possess**:
- Understanding and experience of working within an AGILE environment, together with demonstrated competencies across analytics, operational optimisation and process excellence.
- Strong communication and stakeholder management skills are needed to complete the role.
- Change and project management experience delivering multiple projects.
- Strong understanding of banking call centre operations and customers, with frontline experience.
- Experience in process re-engineering and operational problem solving.
- Ability to consult, influence and drive change with stakeholders.
- Awareness of regulatory and compliance requirements is beneficial.
- Strong verbal and written communication skills are essential.
**What's in it for you?**
- A highly diverse and inclusive team culture that promotes collaboration, innovation and psychological safety.
- Ongoing development and career progression opportunities within CSD the CBA group
We operate in a **hybrid working environment**, meaning a blend between being in one of our offices and working remotely.
**If you love **addressing customer breakpoints and working to deliver key business strategic goals of customer excellence, then **
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Advertising End Date: 14/06/2024
Job ID REQ211499
