Technical Support Specialist
3 weeks ago
There is also the opportunity for this role to expand into Level 3 technical work.
Your primary responsibilities will be as follows:
- Excellent customer service to meet service levels and customer expectations.
- Provide service to a range of users both in person and remotely.
- Respond to service desk support calls and escalate to 3rd level when required.
- Maintain an accurate record of all incidents within the ticketing system.
- Provisioning user accounts and managing account deactivations.
- Maintaining the asset register, as well as, assisting with equipment rollouts.
- At least two years industry experience.
- Strong face-to-face and written communication skills.
- Able to multi-task and prioritize.
- Effective troubleshooting skills with an aptitude for working through technical challenges independently.
- Ability to work well with in a team environment.
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Technical Specialist
2 weeks ago
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Technical Specialist
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Technical Specialist
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Melbourne City Centre, Australia EML Full time**Technical Specialist**: VIC - Melbourne CBD Workers Compensation Full Time **WHY EML?** At EML we share a common purpose of helping people get their lives back. We are growing our business and with this expansion a number of opportunities are now available. With over 4000 employees nationwide and ongoing growth plans, now is the time to join. We truly...
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Technical Specialist
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Technical Support Specialist
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Technical Support Specialist
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Technical Support Specialist
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City of Greater Dandenong, Australia Peoplebank Australia Ltd Full timeJob Title: Technical Support SpecialistAbout the Role:We are seeking a highly skilled and motivated Technical Support Specialist to join our team in Dandenong. As a key member of our IT department, you will be responsible for providing exceptional technical support to our staff and ensuring the smooth operation of our End User Computing (EUC)...
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Technical Support Specialist
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Melbourne, Victoria, Australia Institut Straumann AG Full timeJob DescriptionThe Technical Support Specialist will be responsible for delivering high-quality technical support to customers. This involves troubleshooting issues, providing training, and ensuring seamless adoption of our products.Required Skills and QualificationsExceptional problem-solving skills and attention to detail.Strong communication and...
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Vmware Technical Specialist
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Technical Support Specialist
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Darwin city centre, Northern Territory, Australia Avature Full timeAbout the Role:">Monadelphous is a leading provider of multidisciplinary construction, maintenance, and industrial services to major companies in the resources, energy, and infrastructure sectors. Our Maintenance and Industrial Services division offers comprehensive solutions for customers across Australia and internationally. "> Your Key Responsibilities:...
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Melbourne, Victoria, Australia Axis Communications Full timeAt Axis Communications, we're seeking a skilled Technical Services Engineer to join our team. As a key member of our technical support team, you'll be responsible for providing advanced phone, web portal system, and chat support to end-users, resellers/partners, and distributors in the Oceania region.You will work with a case-driven system, maintaining a...
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Technical Support Specialist
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Melbourne, Victoria, Australia Milestone IT (Milestone Information Technology) Full timeMilestone Information Technology is a leading provider of innovative IT solutions.We are seeking an experienced Technical Support Specialist to join our team and provide high-quality support to our clients.The successful candidate will be responsible for gathering information and raising tickets for clients, providing technical support, creating and managing...
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Technical Support Specialist
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Melbourne, Victoria, Australia Institut Straumann AG Full timeAbout the RoleInstitut Straumann AG seeks a skilled Technical Support Specialist to join our team. As a key member of our digital support team, you will be responsible for providing exceptional technical support to our customers.Your primary goal will be to ensure that our customers receive timely and effective support, helping them to overcome any technical...
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Technical Support Specialist
6 days ago
Melbourne, Victoria, Australia Tesla, Inc. Full timeAbout the RoleThe Technical Support Specialists provide technical support for Tesla's Energy product lines, ensuring a high level of customer satisfaction and employee interaction. This position will suit someone with an electrical or engineering background who can proactively improve the owner experience for a rapidly growing customer base.Key...
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Technical Support Specialist
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Melbourne, Victoria, Australia Milestone IT (Milestone Information Technology) Full timeMilestone Information Technology has an exciting opportunity for an experienced Technical Support Specialist to join their great team.This role involves providing Level 1 support to users both on and off-site, working with a small team of IT specialists.Key Responsibilities include:Gathering information and raising tickets for clients who call in.Providing...
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Technical Support Specialist
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Melbourne, Victoria, Australia ClearCompany Full timeClearCompany is seeking a skilled Technical Support Specialist to join our team.We are looking for a talented individual who can provide end-user technical support on various Unified Communications and Audio Visual platforms, including Zoom Rooms, Microsoft Teams Rooms, Google Meet Rooms, and Barco ClickShare Conference. The successful candidate will also be...
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Technical Support Specialist
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Melbourne, Victoria, Australia Save the Children Australia Full timeAbout the RoleAt Save the Children Australia, we're committed to creating a better world for children everywhere. As a Technical Support Specialist, you'll play a vital role in delivering on this vision.Key ResponsibilitiesManage, record, and resolve incidents and service requests in line with agreed SLAsTriage tickets appropriately across all Technology...
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Technical Support Specialist
6 days ago
City of Rockingham, Australia Fujitsu Full timeFujitsu is seeking a skilled and dynamic Technical Support Specialist to support our customers. As an On-site Technician, you will be responsible for providing customer-centric onsite End User level 1 and level 2 support to Fujitsu customers as assigned.This includes support of operating systems, desktop management client software, nominated Fujitsu...