Apprenticeship Field Officer Team Leader

5 months ago

Melbourne, Australia CoAct Full time

**Introduction**:
If you're passionate about motivating, mentoring, coaching and leading an exceptional frontline team, this role is perfect for you

Busy at Work, the Apprenticeship Community is a national collective of Australian Apprenticeship Support Services providers, with over 40 years of experience in connecting employers and apprentices. We offer advice and tailored support for apprentices, trainees, and businesses to support successful careers and skilled, productive workplaces.

**Description**:
**As our Apprenticeship Field Officer Team Leader, you will**:
Spearhead a strong sales culture to boost traineeships and apprenticeships through our Australian Apprenticeship Support Services program. Drive performance, meet contractual obligations, and make an impact in the region.

**Some of the key responsibilities are**:
Support the State Manager in recruitment, retention, and performance management of the AFO team to meet team objectives
Collaborate closely with the National Mentoring Manager and State Manager-VIC to achieve common goals
Assist in driving business strategy and performance, ensuring team activities align with set KPIs and contractual timeframes
Utilize the Customer Record System (CRM) effectively for traineeship and apprenticeship advisors
Provide quality reporting on Universal and In-training performance for internal and government purposes
Achieve sign-up targets at a high level, exceeding personal and team KPIs by driving team performance
Ensure delivery of quality sign-up experiences with a strong customer service focus
Oversee effective administration of training contracts, including related forms and claims, to meet guidelines and deadlines

**Skills and Experiences**:
A little about you

A skilled communicator who connects with empathy and builds relationships based on trust and integrity
Strong account management skills, maximizing business opportunities with existing clients
Strategic thinker implementing continuous improvement initiatives
Self-motivated team player with a demonstrated enthusiastic approach to day-to-day business operations
Confidence working autonomously, driven to exceed KPIs and targets
Proven ability to foster and maintain strong relationships with employers, RTOs, and industry stakeholders
Proven ability in high level business analysis and performance enhancement initiatives
Understanding of the key financial drivers necessary to grow and sustain a successful business success
In-depth knowledge of apprenticeship policies, procedures, and government forms
Relevant degree and qualifications

Why us?

Full-time contract until June 30, 2026
**Tools of Trade**: training, vehicle, laptop, and phone
Flexible working arrangements
Competitive Salary packaging (save on tax)
Mobile, health and wellbeing allowance
Additional wellbeing leave (extra 13 days on top of your annual and personal leave)
Corporate health insurance discounts
Employer of Choice in The Australian Business Awards 2021

Your Next Steps

At CoAct, diversity and inclusivity are core values. We believe in equal opportunities for all and welcome qualified applicants from diverse backgrounds, including race, religion, gender identity, sexual orientation, disability, and age.

All successful applicants will be required to complete criminal history verification and may be required to undergo a working with children check.

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