IT Support Technician

1 week ago

Burwood East, Australia RSPCA Victoria Full time

**_Are you passionate about technology and using your skills to help others? Do you thrive in a fast-paced environment where your expertise can make a real impact_**:

- **_ Play a vital role in supporting our staff and volunteers across Victoria by providing efficient and user-friendly IT support._**:

- **_ Fixed term full time role until 30 June 2025_**

**About the role**

The IT Support Technician is responsible for providing effective, efficient and user-friendly support to RSPCA Victoria staff and volunteers in the utilisation of information systems.

**Here's what you will do**
- Ensure all IT Helpdesk requests are investigated and responded to in a reasonable time frame to minimise user and system downtime, including seeking assistance from team members and/or external vendors as required.
- Provide Level 1 and 2 IT support to employees and volunteers, including researching issues and finding best practice solutions to successfully satisfy user requirements.
- Perform all network user management activities including Active Directory and Office 365 administration.
- Perform general PC maintenance and security such as Windows update, Malware and Windows firewall.
- PABX (VOIP) administration.
- Provide general telecommunications support and troubleshooting, such as landlines, mobile phone support (Android/IOS) and reporting/managing faults with vendors.
- Identify and implement opportunities for continuous improvement which empower users to reduce their reliance on the IS team and utilise available systems more effectively.
- Manage all end user equipment upgrades and recommend new solutions and technologies as required.
- Ensure all users (including remote sites) have suitable equipment to successfully conduct their roles.
- Manage all print, fax and scanning requirements for RSPCA Victoria and work with external vendor(s) to ensure that the right solutions are in place to satisfy user requirements.

**What we are looking for from you**
- Experience with Windows Server including Active Directory, Group Policy, Print Services, folder security and general support.
- Experience with Microsoft cloud products (Office 365, Exchange, Azure)
- General PC maintenance and security knowledge such as Windows update, Malware and Windows firewall.
- Experience with Networking Technologies; TCP, Wan, Routers, Access Points, Switches, VPN.
- General telecommunications support/knowledge such as landlines, mobile phone support (Android/IOS) and reporting/managing faults with vendors.
- Exposure to PABX (VOIP and Digital).

**_ Highly regarded_**
- Bachelor’s degree or equivalent in Information Technology.
- Experience with Zendesk.

**What we can offer you**
- A broad range of leave entitlements, including annual leave, personal leave, additional leave (6 days per year pro-rata), purchased leave, paid parental leave, study leave and paid family and domestic violence leave
- Recognised by Mental Health First Aid Australia, as an advanced workplace - Access to a range of mental health and wellbeing supportive initiatives, including confidential counselling services and education programs
- Generous discount on products and services, including Royal Canine pet food, Hush Puppies footwear and RSPCA Victoria retail
- Salary packaging and novated lease arrangements on offer with leading provider, Maxxia
- Access to a range of learning and development opportunities that will benefit and support you in your role

**Ready to join a team that makes a difference?**

**How to apply**
- RSPCA Victoria is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and we strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people. Applicants are welcome to access RSPCA Victoria’s Diversity & Inclusion Policy _here_._

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