Venue Operations Manager

7 months ago


Melbourne, Australia Fed Square Full time

Location: Melbourne | CBD

Job type: Full time / 13 months

Organisation: Fed Square

**Salary**: $92,332 - $104,762

Occupation: Hospitality and Tourism

Reference: VG/FEDSQ/CE/1781164

MAP Co is seeking a Venue Operations Manager to elevate the precinct’s overall presentation by driving operational improvements, team management and creating an outstanding visitor experience. In this role, you will be responsible for leadership and management of venue and event operations ensuring excellence in precinct presentation. The role will provide exceptional stakeholder relations with clients, suppliers and staff. This position oversees a dedicated team of venue supervisors and event delivery staff.

MAP Co values the unique backgrounds, experiences and contributions that each person brings to our community and encourage and celebrate diversity. First Nations people, those identifying as LGBTQIA+, women, people of all ages, with disability and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that reflects the community in which we live.

You can read about what to expect from our recruitment process at this link: Fed Square

**Organisation Overview**

MAP Co is a state government entity responsible for the delivery of the Melbourne Arts Precinct Transformation project as well as the operations, programming, promotion and maintenance of Federation Square and the new Melbourne Arts Precinct public spaces.

Set to boost Melbourne's standing as a creative and cultural capital and to harness the immense potential of one of the most vibrant arts corridors in the world, MAP Co is delivering capital projects including the $1.7 billion Melbourne Arts Precinct Transformation project that includes, The Fox: NGV Contemporary, a new gallery dedicated to contemporary art and design; an 18,000 square metre public open space in the heart of the precinct; significant upgrades to the State Theatre; and new restaurants and bars throughout the space.

Federation Square supports a diverse mix of businesses that service residents, CBD workers and local and international visitors alike. It is proudly home to nationally significant resident cultural institutions the Koorie Heritage Trust (KHT), the Ian Potter Centre: NGV Australia (NGVA) and the Australian Centre for the Moving Image (ACMI). MAP Co works collaboratively with these organisations to support and leverage a wholistic approach to precinct programming.

**About the Role**

MAP Co is seeking a Venue Operations Manager to elevate the precinct's overall presentation by driving operational improvements, team management and creating an outstanding visitor experience. In this role, you will be responsible for leadership and management of venue and event operations ensuring excellence in precinct presentation. The role will provide exceptional stakeholder relations with clients, suppliers and staff. This position oversees a dedicated team of venue supervisors and event delivery staff.

**Key Responsibilities and Accountabilities**:

- Team Management: Lead the Venue Supervisor team to deliver exceptional customer service for event delivery and venue presentation.
- Manage rostering, responsibilities, training and performance management of the Venue Supervisor team to ensure adequate levels of support for excellent service delivery.
- Manage the operational efficiency of our event management system to ensure event processes are integrated, seamless and accurate.
- Collaborate closely with teams and stakeholders to provide advice and uphold consistent best practice operational standards, using the event management system (EBMS) to resource and deliver appropriately.
- Cultivate outstanding working relationships with internal and external stakeholders, tenants and service providers to balance competing priorities with presentation objectives.
- Oversee compliance of all venue policies, council permits and engineering documentation including POPE, liquor licences and road closures.
- Prepare event delivery standards/documentation including operational briefs, reports, traffic control plans, event snapshots and contractor briefs.
- Develop policies, procedures and guidelines for event and venue operations to mitigate risk and create business improvements for efficiency.
- A full position description will be provided to shortlisted applicants.

**Key Selection Criteria**
- Leadership and Team Management: Demonstrated experience in effectively leading and managing a team of event operations employees, including venue supervisors and event staff, to deliver exceptional customer service and ensure seamless event execution.
- Event Operations Expertise: Proven experience in the successful delivery of a wide range of events, particularly large-scale outdoor events, showcasing your ability to manage complex venues, event management systems, and conduct event management analysis to enhance venue aesthetics and visitor experience.
- Infrastru


  • Venue Manager

    2 weeks ago


    Melbourne, Australia Australian Venue Co. Full time

    **Job no**: 522623 **Work type**: Salaried **Location**: Melbourne **Categories**: Venue Management Established in 1853, The Duke of Wellington stands as a cornerstone of Melbourne’s rich history. Nestled in the heart of the bustling CBD on Flinders Street, this iconic venue is a destination for locals and visitors alike. Boasting three unique levels,...


  • Melbourne, Australia Australian Venue Co. Full time

    **Job no**: 522625 **Work type**: Salaried **Location**: Melbourne **Categories**: Venue Management Are you ready to lead one of Melbourne’s most vibrant and dynamic venues into 2025? The Smith Prahran is on the lookout for a passionate and experienced Venue Manager to steer our iconic establishment to even greater heights. Known for its unparalleled...


  • Melbourne, Australia Australian Venue Co. Full time

    **Job no**: 522200 **Work type**: Salaried **Location**: Melbourne **Categories**: Venue Management Are you ready to step into a leadership role at one of Melbourne's most beloved and historic venues? Anglers Tavern, an iconic part of the community since 1870, is expanding its team and looking for an Assistant Venue Manager to help elevate our service and...


  • Melbourne, Australia Australian Venue Co. Full time

    **Job no**: 522037 **Work type**: Salaried **Location**: Melbourne **Categories**: Venue Management Are you ready to take the next step in your hospitality career? Melbourne's Iconic Esplanade Hotel is expanding its management team this summer, and we're on the lookout for a driven and enthusiastic Assistant Venue Manager to join us! From an immersive...


  • Melbourne City Centre, Australia Fed Square Full time

    MAP Co values the unique backgrounds, experiences and contributions that each person brings to our community and encourage and celebrate diversity. First Nations people, those identifying as LGBTQIA+, women, people of all ages, with disability and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that...


  • Melbourne, Australia Fed Square Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Fed Square **Salary**: $95,102 - $107,905 Occupation: Hospitality and Tourism Reference: VG/FEDSQ/CE/1824014 MAP Co is seeking a Venue Operations Manager to elevate the precinct’s overall presentation by driving operational improvements, team management and creating an outstanding visitor...


  • Melbourne, Australia The Princeton Group Full time

    The Princeton Group The Princeton Group is looking for a Venue Operations and Functions Manager to take over The Monash Club at the Clayton campus. In this position, you will be responsible for venue management of all areas, functions sales, service standards, brand management, general admin, HR and financials. - Monday - Friday Role - Grow and further...

  • Venue Manager

    6 days ago


    Melbourne, Australia Woods & Co Recruitment Full time

    $100,000 - $120,000 + Super - Sponsorship Available - South Yarra Location **Woods & Co** have partnered with this well-established venue who are on the hunt for a capable Venue Manager to take control of the operations and oversee the smooth running of the venue. If you are an experienced Venue Manager in a fast-paced venue who has a passion for providing...

  • Venue Manager

    3 weeks ago


    Melbourne, Australia Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Venue Manager

    3 weeks ago


    Melbourne, Australia Hospoworld Resourcing Full time

    $85k + Super + Bonuses - Flexible rotating roster. One weekend off per month - Multi faceted venue located near Frankston Beach **About the opportunity** Located in one of Frankston's most thriving food and entertainment centres, this venue is where the party's at, and is only a 5 minute walk from the beach. Customers here enjoy the multiple entertainment...

  • Venue Manager

    7 months ago


    Melbourne, Australia Frontline Recruitment Full time

    **Venue Manager** **Pub Style Venues | Geelong** I am seeking a dynamic Venue Manager who is looking for growth, career expansion and a sea change. This business' venues are located in Geelong. As this business continues to grow, they are seeking a passionate and driven Venue Manager to join the team and help drive business growth across their existing...

  • Venue Manager

    1 week ago


    Melbourne, Australia The Duke of Wellington Full time

    The Duke of Wellington Due to an internal promotion, we have a rare opportunity for a Venue Manager at The Duke of Wellington. This is an exciting opportunity for an experienced and passionate hospitality professional who is ready to lead a large team & ensure the success of an iconic Melbourne venue. As a Venue Manager, you will be responsible for...


  • Melbourne City Centre, Australia Fed Square Full time

    Organisation Overview  MAP Co is a state government entity responsible for the delivery of the Melbourne Arts Precinct Transformation project as well as the operations, programming, promotion and maintenance of Federation Square and the new Melbourne Arts Precinct public spaces. Set to boost Melbourne's standing as a creative and cultural capital and to...

  • Venue Manager

    5 days ago


    Melbourne, Australia Woods & Co Recruitment Full time

    $70,000 - $75,000 + Super - CBD and surrounds - Grow with the expansion of the portfolio **Woods & Co Recruitment **have partnered with the team behind this outstanding hospitality super venue in the CBD. They are looking to expand, and to expand they need the right leaders to assist! They are on the hunt for a astute, capable Venue Manager to be a part of...

  • Venue Manager

    2 weeks ago


    Melbourne, Australia Hospoworld Resourcing Full time

    Perfect for a Venue or Restaurant Manager looking for something very different - A group with an incredible reputation built on people and values - Melbourne location **About the opportunity** They are leaders in their field, excelling in every area, from customer experience, in-house technology and from an employee point of view, they have provided...

  • Venue Manager

    3 weeks ago


    Melbourne, Australia Bincho Boss Full time

    **Bincho Boss** is a modern venue offering refined Japanese dining with a relaxed atmosphere. We are located in one of Melbourne's busy iconic laneways and is seeking a dynamic **Venue / Restaurant Manager** to join our team. We are in search of a front of house leader that is capable of managing and inspiring their own team. As the **Venue / Restaurant...

  • Venue Manager

    2 weeks ago


    Melbourne, Australia Woods & Co Recruitment Full time

    75-85K plus super - Amazing Company Culture | Excellent career progression - Immediate start l Temporary accomodation can be provided **Woods & Co Recruitment **have partnered with an exciting Hospitality Group that has multiple venues based in Echuca. This is a great opportunity to join a well-established and growing company, and help the owners manage the...

  • Venue Manager

    7 months ago


    Melbourne, Australia Woods & Co Recruitment Full time

    $80,000 - $90,000 + - CBD Location - Supportive management team + genuine career progression **Woods & Co Recruitment** have partnered with this hospitality group that epitomises genuine hospitality, and culinary artistry that is showcasing the finest ingredients paired with the bar classics, this role really has it all. Working closely with the Restaurant...


  • Melbourne, Australia Woods & Co Recruitment Full time

    $70,000 - $75,000 + Super - Full time I Small Hospitality Group - CBD location I Career Progression **Woods & Co Recruitment **have partnered with the team behind this outstanding hospitality super venue in the heart of the CBD. They are looking to expand, and to expand they need the right leaders to assist! They are on the hunt for a astute, capable...

  • Management

    7 days ago


    Melbourne, Australia Australian Venue Co. Full time

    Australian Venue Co is looking to fill some gaps in our Management Teams in Melbourne. As a company we are always looking for hospitality's next rising stars to join our family as we grow and internally progress our teams to the next level. So what are we looking for, you may ask?... We are looking for Duty Managers & Assistant Venue Managers to join our...