Venue Operations Manager

2 months ago

Melbourne City Centre, Australia Fed Square Full time

Organisation Overview 
MAP Co is a state government entity responsible for the delivery of the Melbourne Arts Precinct Transformation project as well as the operations, programming, promotion and maintenance of Federation Square and the new Melbourne Arts Precinct public spaces.
Set to boost Melbourne's standing as a creative and cultural capital and to harness the immense potential of one of the most vibrant arts corridors in the world, MAP Co is delivering capital projects including the $1.7 billion Melbourne Arts Precinct Transformation project that includes, The Fox: NGV Contemporary, a new gallery dedicated to contemporary art and design; an 18,000 square metre public open space in the heart of the precinct; significant upgrades to the State Theatre; and new restaurants and bars throughout the space.
Federation Square supports a diverse mix of businesses that service residents, CBD workers and local and international visitors alike. It is proudly home to nationally significant resident cultural institutions the Koorie Heritage Trust (KHT), the Ian Potter Centre: NGV Australia (NGVA) and the Australian Centre for the Moving Image (ACMI). MAP Co works collaboratively with these organisations to support and leverage a wholistic approach to precinct programming.
**Key Responsibilities and Accountabilities**:

- Team Management: Lead the Venue Supervisor team to deliver exceptional customer service for event delivery and venue presentation.
- Manage rostering, responsibilities, training and performance management of the Venue Supervisor team to ensure adequate levels of support for excellent service delivery.
- Manage the operational efficiency of our event management system to ensure event processes are integrated, seamless and accurate.
- Collaborate closely with teams and stakeholders to provide advice and uphold consistent best practice operational standards, using the event management system (EBMS) to resource and deliver appropriately.
- Cultivate outstanding working relationships with internal and external stakeholders, tenants and service providers to balance competing priorities with presentation objectives.
- Oversee compliance of all venue policies, council permits and engineering documentation including POPE, liquor licences and road closures.
- Prepare event delivery standards/documentation including operational briefs, reports, traffic control plans, event snapshots and contractor briefs.
- Develop policies, procedures and guidelines for event and venue operations to mitigate risk and create business improvements for efficiency.

A full position description will be provided to shortlisted applicants.
Key Selection Criteria
**Leadership and Team Management**: Demonstrated experience in effectively leading and managing a team of event operations employees, including venue supervisors and event staff, to deliver exceptional customer service and ensure seamless event execution.
**Event Operations Expertise**: Proven experience in the successful delivery of a wide range of events, particularly large-scale outdoor events, showcasing your ability to manage complex venues, event management systems, and conduct event management analysis to enhance venue aesthetics and visitor experience.
**Infrastructure and Asset Management**: Proficiency in overseeing the planning and execution of temporary structures for outdoor events, such as truss structures, stages, custom builds, etc., while ensuring the efficient use and maintenance of event-related infrastructure and storage.
**Regulatory Compliance**: Strong understanding of OH&S practices, council permit requirements, and weather management plans related to outdoor public events. Experience in handling compliance with council permits, POPE, liquor licenses, road closures, and adherence to environmental guidelines set by the EPA.
**Communication and Stakeholder Engagement**: High-level communication skills, both written and interpersonal, with a proven ability to build relationships with diverse teams, event contractors, Fed Square tenants, and external stakeholders. This includes contributing to the development of a customer-focused event delivery team and developing policies and procedures for efficient event and venue operations.
Recruitment process
Please let us know in your cover letter if you require any reasonable adjustments to the recruitment process or the role. MAP Co is committed to ensuring that all applicants are afforded an equitable opportunity to be considered for our roles.
Applications
Please provide a covering letter (maximum 1 page) and your resume (maximum 4 pages).
Applications close on 18 October 2024.

  • Hospitality Manager

    1 month ago

    Melbourne, Victoria, Australia Australian Venue Co Full time

    At Australian Venue Co, we're seeking a skilled Duty Manager to join our team at Morris House. As a key member of our operations team, you'll play a vital role in ensuring the smooth and efficient operation of our venue.As the Duty Manager, you'll work closely with our Venue Manager to oversee daily operations, staff management, and customer satisfaction....

  • Senior Venue Operations Manager

    2 weeks ago

    Melbourne, Victoria, Australia Australian Venue Co Full time

    About the Role:We are seeking a skilled and experienced Senior Venue Operations Manager to join our team at the iconic Esplanade Hotel. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our venue, ensuring that our customers receive an exceptional experience. With a passion for hospitality and a...

  • Venue Operations Manager

    5 months ago

    Melbourne City Centre, Australia Fed Square Full time

    MAP Co values the unique backgrounds, experiences and contributions that each person brings to our community and encourage and celebrate diversity. First Nations people, those identifying as LGBTQIA+, women, people of all ages, with disability and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that...

  • Executive Venue Manager

    1 week ago

    Darwin city centre, Northern Territory, Australia Australian Venue Co Full time

    Australian Venue Co is expanding its operations in 2024, offering exciting career opportunities for hospitality professionals.About UsWe are a dynamic and growing company that fosters talent development and provides growth opportunities for our team members. Our mission is to deliver exceptional experiences for our customers, while providing a supportive and...

  • Executive Venue Manager

    5 days ago

    Darwin city centre, Northern Territory, Australia Australian Venue Co Full time

    As a pioneering hospitality group, Australian Venue Co is expanding its horizons in 2024. Our growth brings forth new venues and a plethora of opportunities for development and career progression.We seek passionate individuals who aspire to become the next generation of hospitality leaders. Whether you have a flair for mixology or craft beer, we offer an...

  • Venue Manager Melbourne

    2 weeks ago

    Melbourne, Australia Australian Venue Co. Full time

    **Job no**: 522370 **Work type**: Salaried **Location**: Melbourne **Categories**: Venue Management Are you ready to lead one of Melbourne's premier venues? Australian Venue Co., a prominent hospitality group, is seeking an adept Venue Manager to steer the operations of one of our esteemed multifaceted venues. As Venue Manager, you'll orchestrate the...

  • Venue Manager | Melbourne

    2 weeks ago

    Melbourne, Australia Australian Venue Co Full time

    Are you ready to lead one of Melbourne's premier venues? Australian Venue Co., a prominent hospitality group, is seeking an adept Venue Manager to steer the operations of one of our esteemed multifaceted venues. As Venue Manager, you'll orchestrate the day-to-day operations of our multifaceted, multi-level venue. We're in search of an individual with a...

  • Melbourne Venue Manager

    1 month ago

    Melbourne, Victoria, Australia Australian Venue Co Full time

    We are expanding our operations in Australia and New Zealand, and we are looking for a skilled Venue Manager to join our dynamic team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our venues, including The Espy, Garden State, Morris House & Studley Par Boat House. With a focus on delivering...

  • Assistant Venue Manager Position

    3 weeks ago

    Melbourne, Victoria, Australia Australian Venue Co Full time

    We're seeking an experienced Assistant Venue Manager to join our team at Anglers Tavern, a historic venue in Melbourne. As Assistant Venue Manager, you'll work closely with the Venue Manager to oversee the day-to-day operations of our venue.Key responsibilities include managing large-capacity venues, leading teams, and cultivating management teams. You'll be...

  • Operations Director for Bay Street Venue

    4 weeks ago

    Melbourne, Victoria, Australia Australian Venue Co Full time

    The Australian Venue Co is seeking a highly skilled and motivated Operations Director to join their team at the Bay Street venue in Port Melbourne.As Operations Director, you will be responsible for delivering exceptional customer service, managing daily operations, and maintaining a high standard of excellence in all aspects of the venue.Key...

  • Assistant Venue Manager Anglers Tavern

    3 weeks ago

    Melbourne, Australia Australian Venue Co. Full time

    **Job no**: 522200 **Work type**: Salaried **Location**: Melbourne **Categories**: Venue Management Are you ready to step into a leadership role at one of Melbourne's most beloved and historic venues? Anglers Tavern, an iconic part of the community since 1870, is expanding its team and looking for an Assistant Venue Manager to help elevate our service and...

  • Senior Venue Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Australian Venue Co Full time

    We are seeking a talented Senior Venue Coordinator to join our team at Anglers Tavern. As a key member of our operations team, you will work closely with the Venue Manager to ensure the smooth day-to-day running of our venue.This is an exciting opportunity for someone who is passionate about hospitality and operations management to take on a leadership role...

  • Melbourne Venue Manager

    5 days ago

    Melbourne, Victoria, Australia Australian Venue Co Full time

    Australian Venue Co Melbourne Venue Manager OpportunityWe are expanding our presence in Melbourne and seeking a highly skilled Venue Manager to join our dynamic team. As we embark on an exciting expansion journey, we nurture talent and foster internal growth opportunities.This is an ideal opportunity for passionate individuals to become hospitality's next...

  • General Manager, Venues

    5 months ago

    Melbourne City Centre, Australia Museums Victoria Full time

    Australia's largest public museum organisation is seeking a General Manager, Venues & Events to strategically manage the trade and business use of Museums Victoria venues to deliver and grow commercial returns and to manage key commercial partnerships effectively **ABOUT MUSEUMS VICTORIA**: Museums Victoria cares for the State scientific and cultural...

  • Venue Manager

    1 week ago

    Melbourne, Victoria, Australia Australian Venue Co Full time

    At Australian Venue Co, we are seeking an experienced Venue Manager to join our team at the iconic Anglers Tavern. Situated on the picturesque banks of the river since 1870, this riverside icon has been a beloved part of the community for generations.Following a challenging period of restoration after the devastating floods in 2023, we are now ready to...

  • Duty Manager Morris House

    2 months ago

    Melbourne City Centre, Australia Australian Venue Co. Full time

    **Job no**: 521195 **Work type**: Salaried **Location**: Melbourne - CBD **Categories**: Venue Management Our beautiful multi-level venue Morris House located on the corner of Exhibition & Little Collins Street, is known for its great food, live entertainment, NYC-inspired basement for Melbourne’s best live comedy shows, and city rooftop views. As we get...

  • Lead Venue Manager

    4 days ago

    Melbourne, Victoria, Australia Australian Venue Co Full time

    Australian Venue Co is seeking an experienced Venue Manager to lead our team at Anglers Tavern as we prepare for a grand reopening in Summer 2024.This historic riverside icon has been a part of the community since 1870, and we're excited to bring it back bigger and better than before with an 860-capacity beer garden, two kids' entertainment rooms, four bars,...

  • Venue Operations Manager

    5 months ago

    Melbourne, Australia Fed Square Full time

    Location: Melbourne | CBD Job type: Full time / 13 months Organisation: Fed Square **Salary**: $92,332 - $104,762 Occupation: Hospitality and Tourism Reference: VG/FEDSQ/CE/1781164 MAP Co is seeking a Venue Operations Manager to elevate the precinct’s overall presentation by driving operational improvements, team management and creating an...

  • Assistant Venue Manager The Espy

    4 weeks ago

    Melbourne, Australia Australian Venue Co. Full time

    **Job no**: 522037 **Work type**: Salaried **Location**: Melbourne **Categories**: Venue Management Are you ready to take the next step in your hospitality career? Melbourne's Iconic Esplanade Hotel is expanding its management team this summer, and we're on the lookout for a driven and enthusiastic Assistant Venue Manager to join us! From an immersive...

  • Venue Manager

    2 months ago

    Melbourne City Centre, Australia Darling Group Full time

    Venue Manager - Melbourne CBD- Reporting to the General Manager, the Venue Manager will be responsible for the overall management of the Higher Ground team and provide a naturally friendly, helpful and responsive level of service for customers.- Competitive Renumeration - Company-wide opportunities - Positive, respectful and fun work environment Reporting...