Chubb Central Services Leader

3 months ago


Melbourne, Australia Chubb INA Holdings Inc. Full time

**Your Role**:
This role reports into the P&C Underwriting Ops Manager and has direct oversight over the Chubb Central Services team in ensuring they delivery timely and good quality operational support to the business for their areas of activity. The role works closely with peers and leaders across Chubb Central, Operations, Finance and Product and Distribution to ensure end to end service delivery meets SLAs and customer expectations. As part of the continued transformation of business onto platforms, actively participate in the finalisation of the ‘Flow Co’ Operations support activities and in migration and transformation of business processes associated with moving more business onto market facing platforms.

**Your Responsibilities**:
Chubb Central Services Team

Ensure team (onshore/offshore) is clearing appropriate workbaskets within required timeframes and communicating with stakeholders as needed

Manage the Express renewal process, ensuring the highest data integrity and timely provision to brokers

Manage tasks such as AQ’s, rework, account prep and other admin tasks as required by Chubb Central

Work with key stakeholders across Operations/Distribution/Product Finance to ensure deliverables are consistent with desired business objectives

Ensure relevant processes and procedures are maintained according to current business practice. Work with P&C Leadership to ensure process controls are reviewed and effective

Work with business users to ensure they understand and are compliant with agreed process handoffs to Chubb Business Services (CBS)

Attend regular team meetings with Chubb Central Management and provide direction and input as required based on priorities and current status

Assist in the identification of process inefficiency, where possible taking action to resolve

Service Delivery

Engage in continuing and proactive dialogue with business customers to understand their current needs and anticipate their future customer needs

Monitor productivity and service delivery standards of the Chubb Central Services Team

**Qualifications**:
**Your Skills & Experience**:
Strong Emotional Intelligence (EQ) and ability to network across stakeholders to get things done

Excellent communication skills - written and verbal to internal and external stakeholders

Process orientated, an organiser with strong planning ability and attention to detail

Proficient in Microsoft Office Suite

3 years + insurance experience

2 years + team leadership

**Desirable**:
Demonstrate flexible and innovative ways of working, with creative / out-of-the-box thinking

Experience supporting. delivering process improvement initiatives

2 years + in an UW / UA / Operations role

Chubb is the world’s largest publicly traded property and casualty insurance company, with operations in 54 countries and territories and over 30,000 employees globally. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

Flexible Work Arrangement


  • IPL Underwriter, NUC

    3 weeks ago


    Melbourne, Victoria, Australia Chubb Full time

    About the Role:As a key member of our team, you will be responsible for meeting production and profitability targets by underwriting new business, endorsement changes or renewals, where appropriate based on underwriting criteria issued by the Personal Lines Department.This is a 12-month fixed-term contract, providing an opportunity to work as part of a...


  • Melbourne, Victoria, Australia Chubb Full time

    About the RoleChubb is a world leader in insurance, providing commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.We are seeking a highly skilled and experienced Global Account Manager to join our team. As a Global Account Manager, you will...


  • Melbourne, Victoria, Australia Chubb Full time

    About ChubbChubb is a world leader in insurance, providing commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.Your RoleThe main purpose of this role is to underwrite Business Package policies transacted via Chubb's market-facing platforms...


  • Melbourne, Victoria, Australia Chubb Full time

    About the RoleChubb is seeking a highly organized and detail-oriented Underwriting Assistant to support the Branch Underwriting team in delivering exceptional client service. As a key member of the team, you will be responsible for processing complex business, reviewing policy documents, and working closely with underwriters to ensure timely and accurate...

  • Office Lead

    2 months ago


    Melbourne, Australia CHUBB Full time

    Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs,...


  • Melbourne, Victoria, Australia Chubb Full time

    About the RoleChubb is a world leader in insurance, with operations in 54 countries and territories. We are seeking an experienced Inland Marine Underwriter to join our team, contributing to the achievement of department, branch, and corporate goals relative to profit, growth, service, producer, and client relations.Key Responsibilities:Underwriting...

  • Casualty Underwriter

    3 weeks ago


    Melbourne, Victoria, Australia Chubb Full time

    About the RoleChubb, a leading global insurance company, is seeking a skilled Casualty Underwriter to join our team. As a key member of our underwriting team, you will play a critical role in assessing and managing risk for our clients.Key ResponsibilitiesUnderwriting and Risk Assessment: Evaluate and accept or decline new lines, renewals, and endorsements,...


  • Melbourne, Victoria, Australia Chubb Full time

    At Chubb, we value diversity and foster an inclusive, flexible, and equitable work environment. We welcome applications from all members of our community and strive for equitable access to our employment opportunities. We are open to discussing workplace flexibility to ensure we can attract the best candidates and accommodate individual needs, differences,...


  • Melbourne, Australia CHUBB Full time

    Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and...

  • Office Coordinator

    2 weeks ago


    Melbourne, Victoria, Australia CHUBB Full time

    Chubb is a world leader in insurance, with operations in 54 countries and territories. We are seeking a highly organized and detail-oriented Office Coordinator to join our team.Your RoleThe primary purpose of this role is to provide administrative support to our office, ensuring a smooth and efficient work environment. This includes greeting and directing...


  • Melbourne, Australia Chubb INA Holdings Inc. Full time

    Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. Chubb Australia is currently experiencing a period of...


  • Melbourne, Victoria, Australia Chubb Full time

    {"title": "Account Management Role", "content": "Job SummaryWe are seeking a skilled Account Manager to join our team at Chubb. As a key member of our Global Services Department, you will be responsible for providing exceptional account management services to our multinational clients.Key ResponsibilitiesManage end-to-end account processes for allocated...


  • Melbourne, Victoria, Australia Chubb Full time

    About ChubbChubb is a world leader in insurance, providing commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.Your RoleThe primary purpose of this role is to contribute to the achievement of department, branch and corporate goals relative...


  • Melbourne, Victoria, Australia CHUBB Full time

    At Chubb, we're committed to delivering exceptional insurance solutions to our clients. As a Senior Underwriter/Deputy Energy, you'll play a critical role in supporting the development and underwriting of our Construction and Power Generation portfolios.Your Key ResponsibilitiesContribute to the development of our Construction and Power Generation portfolio...


  • Melbourne, Victoria, Australia CHUBB Full time

    At Chubb, we're committed to delivering exceptional insurance solutions to our clients. As a Senior Underwriter/Deputy Energy, you'll play a critical role in supporting the development and underwriting of our Construction and Power Generation portfolios.Your Key ResponsibilitiesContribute to the development of our Construction and Power Generation portfolio...

  • Office Coordinator

    1 month ago


    Melbourne, Australia Chubb Full time

    **Your Role** The primary purpose of this role is to operate and oversee provision of reception, greet and direct visitors to proper personnel and departments, oversee kitchen and storage/ archive facilities and general office space and supplies, ensuring that facilities are well presented and always maintained to project the organisational image and...


  • Melbourne, Victoria, Australia Chubb Full time

    **About Chubb**Chubb is a world leader in insurance, providing commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims...


  • Melbourne, Australia Chubb Fire & Security Pty Ltd Full time

    We are seeking a highly experienced Manager for a unique role based in Melbourne, who prides themselves on building relationships within teams and with clients. The Chubb brand has a strong existing client base, but in this role, you will focus on specific clients and a dedicated team. **About us** A leading provider of fire safety and security solutions,...


  • Melbourne, Australia Chubb Fire & Security Pty Ltd Full time

    Want to join a growing team at Chubb Fire & Security? We are looking for a National Account Coordinator who will partner with our customers maintaining our high standards of service delivery. In this role, you will bring your experience and willingness to learn to support the team. You will interact and manage internal and external customer enquiries and...


  • Melbourne, Victoria, Australia Chubb Fire Full time

    We are seeking an experienced Fire Protection Specialist to join our team at Chubb Fire & Security Australia. As a leading provider of fire safety and security solutions, we are driven by a powerful purpose – to make the world a safer place.About the RoleBased in Melbourne, you will be responsible for installing, servicing, and maintaining mechanical and...