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Aps4 Complaints Handling Officer

4 months ago

Brisbane Central Business District, Australia HAYS Full time

Federal Government Opportunity
**Your new company**
Join an independent Federal Government agency dedicated to improving the safety and quality of services provided to those living with significant or permanent disabilities.

**Your new role**
You will be tasked with managing and resolving a caseload of complaints relating to the provision of supports and services by providers.
Duties will include:

- Manage and resolve a caseload of routine complaints
- Contribution to complaints handling activities including conciliation
- Preparation of complaints documents
- Monitor incoming complaints to ensure high risk or complex complaints are escalated appropriately
- Actively contribute to education and training programs relating to the effective handling of complaints
- Develop and maintain productive working relationships with a large and diverse range of stakeholders
- Other related duties as required

**What you'll need to succeed**
- Previous experience in a complaints handling environment managing routine complaints is a necessity
- demonstrated negotiation skills and an understanding of contemporary dispute resolution theory and practice.
- Well-developed analytical skills and the ability to identify risks and contribute to solutions
- Sound written and oral communication skills.
- Ability and confidence to make sound judgements and decisions based on thorough research, problem-solving and evidence-based practice to achieve objectives.
- Experience in dispute resolution, mediation or conciliation is highly desirable.

**What you'll get in return**
- Brisbane CBD Location
- 6 months contract + possibility of extension
- Attractive hourly rate
- February start

**What you need to do now**

**LHS 297508** #2739804