Customer Operations

7 months ago


East Perth, Australia The Perth Mint Full time

**ABOUT US**

The Perth Mint is an iconic Western Australian organization operating on a truly global scale.

Situated in East Perth for over 122 years, The Perth Mint is not only a top-ranking tourist destination but is an award-winning exporter and key player in the precious metals markets around the world. Our reputation is built on the outstanding quality of our products supported by outstanding customer service.

The Perth Mint provides an energetic and dynamic work environment and is dedicated to delivering the highest level of customer service to our diverse customer base.

**ABOUT THE POSITION**

Reporting to the Group Manager - Customer Operations Team, you will support people management activities and be undertaking customer onboarding, maintenance and ongoing account maintenance following AML/CTF procedures as well as performing KYC refresh activities for all Perth mint customers.

**MAIN DUTIES & RESPONSIBILITIES**
- Lead team performing due diligence activities for customers as required under the Corporation’s AML/CTF Program, both at onboarding and on ongoing basis to ensure up to date, compliant records for all customers
- Support Group Manager to ensure COT operates during designated business hours and manage fluctuating customer activity via all relevant channels, such as face to face interactions in different locations as well as online and over the phone while upholding defined standards and procedures
- Support Group Manager in management of team incl. training and personal development, flexible working arrangements and establish a transparent, supportive, and safe work environment
- Engage confidently with customers and relevant customer operations team with effective verbal and written communication as required and address escalated customer complaints
- Work closely with Perth Mint customer service staff to understand their processes, customer profiles and embed compliance activities seamlessly to ensure positive customer experience
- Provide operational support, training and coaching to Customer Operations Generalists and Specialists to upskill in customer onboarding, KYC refresh and relevant Business Unit intricacies
- Facilitate regular development sessions with direct reports to ensure KPI’s are consistently met and facilitate opportunities for personal and career development
- Champion the organisation wide goal of creating a culture of enhanced AML/CTF awareness and compliance
- Receive and appropriately action potential risk events escalated by COT staff and where appropriate report unusual/suspicious matters to Risk and Compliance within the appropriate timeframes
- Effectively liaise with Risk and Compliance in alignment with the relevant processes and procedures to ensure the Corporation is meeting it’s AML/CTF obligations
- Identify and implement opportunities for continual improvement including procedure revision and uplift
- Ensure own safety and health at work to avoid adversely affecting the safety and health of any other person through any act or omission at work

**ABOUT YOU**
- Tertiary qualification in a relevant field (desirable)
- Certified training in compliance, audit or risk (desirable)
- ACAMS certification
- Customer service experience
- Relevant work experience (AML/KYC/compliance related) within banking and financial services or similar industry
- Sound understanding and experience/knowledge of Compliance and Investigation
- Experience in interpreting regulatory guidelines and assessing risk scores and entity types
- Ability to perform customer due diligence and maintenance activities related to complex customer types such as trusts and complex company structures
- Experience in people management

**SOME OF THE BENEFITS OF WORKING WITH US**
- Ability to purchase extra leave
- Discounted staff shopping
- Health and wellbeing programs
- Flexible working arrangements
- Salary continuance insurance
- Perth Mint Day

**OUR COMMITMENT TO INCLUSION**

Inclusion is at the core of what we do. We are committed to equality and celebrate the diversity of race, gender, age, sexual orientation, religion, ethnicity, and all characteristics that make us unique as individuals.

Video


  • Customer Operations

    7 months ago


    East Perth, Australia The Perth Mint Full time

    **ABOUT US** The Perth Mint is an iconic Western Australian organization operating on a truly global scale. Situated in East Perth for over 122 years, The Perth Mint is not only a top-ranking tourist destination but is an award-winning exporter and key player in the precious metals markets around the world. Our reputation is built on the outstanding...


  • East Perth, Australia The Perth Mint Full time

    **ABOUT US** Welcome to The Perth Mint, where golden career opportunities await. The Perth Mint is an iconic Western Australian organisation operating on a truly global scale. Situated in East Perth for 124 years, The Perth Mint is a premier tourist destination, an award-winning exporter, and a key supplier of precious metals to markets throughout the...

  • Terminal Operator

    5 months ago


    Perth, Australia Australian Terminal Operations Management Full time

    **About ATOM** ATOM specialises in managing and operating bulk fuel terminals across Australia for our customers, with services ranging from storage and handling of bulk liquid fuels to maintenance and engineering. Our priorities are simple: deliver safe, reliable, and effective terminal operations, maintenance and engineering services for our customers...


  • East Perth, Australia Serco Full time

    Choose us and tell us your perfect roster - lets see if we are a match - Be proud of your role and how we assist our community every day - Locations: East Perth, Perth CBD, and Airport Central **About the Role**: You will be providing a fantastic customer experience while getting the people of Perth where they need to go. You will be working as part of a...


  • East Perth, Australia The Perth Mint Full time

    **ABOUT US** The Perth Mint is an iconic Western Australian organization operating on a truly global scale. Situated in East Perth for over 124 years, The Perth Mint is not only a top-ranking tourist destination but is an award-winning exporter and key player in the precious metals markets around the world. Our reputation is built on the outstanding...


  • Burwood East, Australia Peoplebank Full time

    **Our Client**: We are working in partnership with a leading Networking and Radiofrequency company on an exciting opportunity to join their Network Operations Control Center Team (NOCC). Our client is looking for a collaborative team player to join their team as a 24x7 rostered Customer Support Technician. **About the role**: Alongside working within the...


  • Perth, Australia PERSOLKELLY Full time

    Your responsibilities will include - Map and document key business processes - Executing all transactions across the customer life cycle - Identify opportunities to improve efficiencies and effectiveness - Sales and Performance reporting - Ensuring customer support is delivered in line with expectations - Provide input into marketing - Communicate with key...


  • Perth, Australia Olympus Australia Full time

    **About the Role**: We are seeking to appoint an experienced full time **Customer Operations Specialist **to join our team and hit the ground running. You will be an essential connection between customers and the Service & Sales operations of the business. The role acts as the direct voice and face of the business in connecting customers with required...


  • Perth, Australia Chandler Macleod Full time

    **Our client**: Our client is an Australian based freight specialist who offer tailed solutions to their clients nationally and internationally. Highly recognised for their multiple service offerings and business expertise, they take an innovative approach to addressing freight movements. Currently, they are adding to their professional and high performing...


  • Perth, Australia Chandler Macleod Full time

    **Our client**: Our client is an Australian based freight specialist who offer tailed solutions to their clients nationally and internationally. Highly recognised for their multiple service offerings and business expertise, they take an innovative approach to addressing freight movements. Currently, they are adding to their professional and high performing...


  • Perth, Australia Chandler Macleod Full time

    Our client is an Australian based freight specialist who offer tailed solutions to their clients nationally and internationally. Highly recognised for their multiple service offerings and business expertise, they take an innovative approach to addressing freight movements. Currently, they are adding to their professional and high performing team with the...


  • Perth, Australia Synergy AU Full time

    The time to join Synergy has never been more exciting because you’ll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by 2050. We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the growth of innovative solutions in our...

  • Head of Residential

    3 days ago


    Perth, Australia Synergy AU Full time

    The time to join Synergy has never been more exciting because you’ll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by 2050. We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the growth of innovative solutions in our...


  • Perth, Australia CorePlan Full time

    Join one of Perth's fastest growing tech startups in the Mining. - Correction one of the _World's_ fastest growing tech startups in mining Since 2020 we have have seen a phenomenal business growth for us with **over 10x in number of customers **which includes brands such as TopDrill, Northern Star, Seismic Drilling and Sandfire. CorePlan is the world's...

  • Export Operations

    3 weeks ago


    Perth, Australia Voyager Recruitment Full time

    Looking for a SeaChange it doesn't get better than this - Export Operations - Customer Service **Our Client** We are working with a multinational freight forwarder and logistics provider in Perth. Our client is a well-known, large multinational freight forwarder who have offices across the world. With large teams who help each other succeed, the culture is...


  • East Perth, Australia The Perth Mint Full time

    Iconic WA organisation with a global audience - Unique products and services with a global reputation and footprint - Permanent Role **ABOUT US** Welcome to The Perth Mint, where golden career opportunities await. The Perth Mint is an iconic Western Australian organisation operating on a truly global scale. Situated in East Perth for 124 years, The Perth...


  • East Perth, Australia The Perth Mint Full time

    12 months fixed term contract working within a fun, vibrant and inclusive team - Excellent work life balance with flexible working environment - Employee benefits | employee discounts | employee recognition **About us** The Perth Mint is an iconic Western Australian organisation operating on a truly global scale. Situated in East Perth for over 120 years,...


  • East Perth, Australia The Perth Mint Full time

    6 month contract - Iconic WA organisation based in East Perth - On the job training and ongoing support **ABOUT US** The Perth Mint is an iconic Western Australian organization operating on a truly global scale. Situated in East Perth for over 123 years, The Perth Mint is not only a top-ranking tourist destination but is an award-winning exporter and key...


  • East Perth, Australia The Perth Mint Full time

    **ABOUT US** The Perth Mint is an iconic Western Australian organisation operating on a truly global scale. Situated in East Perth for over 120 years, The Perth Mint is a premier tourist destination, an award-winning exporter, and a key supplier of precious metals to markets throughout the world. Our reputation is built on the outstanding quality of our...


  • East Perth, Australia Serco Plc Full time

    East Perth & CBD Location Immediate Start Permanent positions About you You’re a customer focussed professional who is committed to supporting the public of Perth by providing up to date information and advice regarding all things related to the Transperth suite of services. You will take pride in the delivery of excellent customer service and the...