Front Office Supervisor
2 days ago
12 Month Maternity Leave - Front Office Supervisor UTIQA Shearwater Resort
ULTIQA Shearwater Resort is located a short 50 metres from Kings Beach, and a 3-minute drive from the Bullcock Patrolled Beach. It offers 2 restaurants, a heated outdoor pool and free undercover parking.
If you have previous experience as a Front Office Supervisor in a Hotel / Resort, we want to hear from you
The role consists of providing outstanding Guest experience and someone who leads by example by setting and providing the highest of Customer Service. The applicant will be enthusiastic, reliable, and work well in a fast-paced environment. Shearwater Resort operates 7 days per week, and you will be required to work weekends, including public and school holidays and have full availability in Peak Periods.
Daily tasks include:
- Working closely with the General Manager to ensure the smooth operation of the resort on a daily basis
- Managing phone calls and bookings - Resly Reservations System knowledge preferred.
- Effectively communicating with all departments of the resort to ensure customer satisfaction and operational requirements are achieved.
- Guest check in and check out
- Finance reconciliation of Guest accounts and other operational daily banking procedures.
- Managing stock of front desk stationery
- Management of staff to ensure that they are performing to organisational standards.
- Answers Guests’ enquiries and handle Guest complaints.
**Requirements**:
- A passion for delivering exceptional customer service.
- Strong organisation and time management skills
- A professional, positive attitude
- Confidence managing Guest inquiries
- Ability to work autonomously
- Take pride in appearance (uniform provided)
If you are looking for a fun and challenging opportunity, please send through a resume for consideration.
**Salary**: $40,660.00 - $50,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
- Public holidays
- Weekend availability
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Kings Beach, QLD 4551: Reliably commute or planning to relocate before starting work (required)
Work Authorisation:
- Australia (required)
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