Service Coordinator

3 weeks ago

Elanora Heights, Australia Sunnyfield Full time

About Sunnyfield
Sunnyfield is an industry-leading not-for-profit organisation with 1500 employees delivering over 2000 support services daily. For almost 70 years, we have been supporting people with disability of all ages to be active, inclusive participants in their communities through innovative programs and person-centred active support plans.

Our staff are our valued partners and key to Sunnyfield’s success. As advocates of diversity, inclusivity and equality, we strive to have a team that reflects the diversity of the people we support, so their needs are met to the best of our ability.

About the role

As Service Coordinator, you will oversee the daily operations and services in a shared living home in Elenora Heights. In this role, you will work a front line management position providing direct support to residential clients with allocated administrative days. Using your leadership skills, you will guide and support your team of Community Support Workers in creating a safe and secure home for the residential clients, while providing opportunities to be active participants in the local community where suitable.

Responsibilities include:

- Ensure high-quality services are consistently provided to clients and their families
- Lead and support a team of Community Support Workers
- Oversee and manage daily operations of support services in your home
- Provide coaching and developing opportunities, manage conflict and address performance within your team
- Manual handling, personal care and household tasks such as menu planning, cooking and cleaning
- Work collaboratively with your team on client's individual plans, supporting them to achieve their goals and gain new skills

About you
- Demonstrated experience (3+ years) in a leadership role within the disability sector or related field
- Minimum Certificate IV in Disability or other relevant tertiary qualifications
- Experience with behavioural management plans and behaviour concerns
- Demonstrated capacity to manage crises and critical issues and deal with complex and challenging situations
- A sound understanding of the National Disability Insurance Scheme (NDIS) and its funding and policy protocols, standards and processes
- Proficient computer literacy skills with the ability to learn new systems
- Strong interpersonal and relationship-building skills with families and stakeholders

**Benefits**:

- Salary Packaging Benefits
- Career pathways
- Learning and development, including paid training
- Access to professional counselling
- Discounted health insurance
- Collaborative and positive working culture, including regular wellbeing events

If you are passionate about empowering people with disability to live a life of choice, opportunity and independence and would like to work in a challenging and rewarding role, we would love to hear from you.

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