Account Manager

2 weeks ago

Sydney, Australia Expedia Partner Solutions Full time

Are you goal-oriented with a focus on driving value and enhancing the experience of your clients or partners? Do you have a great track record in account management, sales, negotiation, stake holder management and are looking to develop your career in travel & tech? If so, we'd love to speak to you

We're on the search for an**Account Manager, **to join our Private Label Solutions (PLS) team in Sydney on a 15-month contract.Private Label Solutions leverages the best of the Expedia Group’s partner-facing APIs and template products with a laser focus on B2B, powering hundreds of partners around the world. As the Expedia Group’s partner-focused arm, PLS’ mission is to provide its partners with solutions to fuel their growth. PLS partners with businesses across a wide range of verticals, including loyalty programs, airlines, travel agents, corporate travel management companies and online retailers who remarket PLS rates and availabilities to their travelers.

**What **you'll** do**:

- Grow and manage a portfolio of existing and new PLS partners
- Account ownership of partner relationships post-launch with clear profitability/revenue targets and the identification and development of incremental revenue opportunities.
- Management of a mix of partners from multiple segment with clear profitability/revenue targets.

**Who you are**
- You'd be great for this role if you have/ are able to:_
- Experience in building effective client relationships and negotiations, with account management & sales experience.
- Strong relationship / communication skills; required as role isclient facing, involving client contact in negotiation and in ongoing partner contact.
- Ability to influence the decision making of both internal and external stakeholders through formal and informal negotiations / discussions.
- Mastery of detail and analytical skills; at any given time, there are dozens of client / potential client issues to be solved (whether technical, commercial, or legal), and an ability to stay on top of this complexity (while not losing sight of the strategic / financial aims of the business) is very important. We focus on data driven decisions.
- Demonstrated ability to work autonomously and manage a wide variety of projects simultaneously and under deadline.
- Willingness to travel regularly and meet partners face-to-face. Travel requirements are both domestic and international.
- Experience working in online travel/commerce/retailing/portals, a plus.
- Technical Project Management experience, a plus.
- A good understanding of the internet technologies used in the travel industry, a plus
- Extensive ecommerce experience and familiarity with ecommerce / e-marketing metrics and their management is highly desirable.
- Bachelor's or equivalent related professional experience. MBA or Master’s Degree, a plus.
- Core Competencies:_
- Driving Execution - Owns or assigns clear authority and accountability; directs change while maintaining operating effectiveness; integrates efforts across functions and organizations; uses benchmarks and performance measures to track progress; tackles problems head-on and works to resolve them without delay; drives continuous improvement in all organization processes and products.
- High Impact Communications and Influencing/Negotiating - Creates open channels of communication; keeps others well informed; listens carefully to input and feedback and encourages others to express contrary views; builds confidence and inspires support through a convincing communications style; promotes and sells ideas persuasively; shapes the opinion of key stakeholders; promotes and projects a positive image of the organization; wins acceptance for proposed changes & new initiatives; works through conflicts to create win/win results; negotiates skillfully to get the best deal possible.
- Financial Acumen - Understanding P&L statements and interrelationships of key financial indicators; readily identifies soft spots in budgets and profit plans; uses financial analysis to evaluate strategic options and opportunities; recognizes profitability and revenue potential in business opportunities; manages overall financial performance of the business.
- Breadth & Depth - Knows how to get things done in a complex, multi-level organization; understands the role and interrelationships of each management function; knows how to use staff functions effectively; considers all management functions when developing plans and implementing changes; displays strong general management skills.
- Managing complexity: Is able to work effectively in a highly complex, diverse, changing environment. Adapts well to and is energized by change whilst maintaining focus on key business goals and personal objectives
- Customer Focus: Passionately meets or exceeds customer expectations. Enters the customer’s world through listening and understanding.

**About Expedia Group**

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are

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