IT Workplace Analyst

3 weeks ago

Sydney, Australia Mott MacDonald Full time

Together, we open opportunities with our connected thinking.
Mott MacDonald is a dynamic and innovative engineering, management and development consultancy working with high profile clients across Australia and globally.
Our purpose is to improve society by considering social outcomes in all we do, relentlessly focusing on excellence and digital innovation, transforming our clients’ businesses, our communities and employee opportunities.
We are currently seeking an IT Analyst to join the Workplace Services team in our Sydney office. This role will see you reporting to the Regional IT Manager. You will be one that supports an effective IT Function, with great all-around communication, a sense of urgency, and the ability to take ownership of problems to achieve a successful outcome for our users. This an excellent opportunity for someone who has recently graduated with an IT background.
Key tasks will include:

- To provide timely, customer focused Work Place and IT Support services to a diverse team of Engineering and Design professionals
- To assist with the management and deployment of the computer fleet
- Use the Service Management tool to manage support requests and service delivery within the agreed time frame and quality
- Support the wider IT Team to meet their service delivery targets and KPI.
- Participate in the drafting of Knowledge Base articles and process documentation
- Work as a part of a regional IT team to deliver exceptional customer outcomes
- Manage and assist with video conferencing and audio visual equipment
- What you will bring to the team:

- Experience in Windows Desktop and Server environment
- Exposure to corporate IT systems, networks and infrastructure
- Customer facing experience
- Clear and Articulate communicator
- Must be able to follow process, instructions and documented steps
- Logical thinker, able to identify root-causes
- Able to work independently
- Engage and interact with customers and manage expectations.

Our values, culture, and benefits
And it’s not just rhetoric when we say we are an equal opportunity employer and value diversity. We are committed to fostering a culture that empowers our people, promotes fosters teamwork and embraces sustainability. We value the diversity of our staff and are committed to creating an inclusive work culture where everyone can bring their full selves to work.

Sydney is one of our newest and fastest growing offices in Australia, and we offer a range of competitive benefits and facilities to make this a great place to be, including:

- State of the art office and end of trip facilities
- Agile working
- Competitive salary and group bonus incentive scheme
- Life, personal accident, and salary continuance insurance
- Options to purchase additional annual leave
- Annual Health Check

You’ve got this

Job Profile
- Mott MacDonald is a uniquely diverse global management, engineering and development consultancy that offers a diverse range of opportunities for potential employees to work with World Expert Practitioners on small and large scale projects within Australia and New Zealand.
Our unique geographical location means that we are able to tap into expertise and resources from other countries in which we operate and so whether you are from a technical background or have traditionally worked in support services, you will be amazed at the career development opportunities that Mott MacDonald Australia and New Zealand can offer to you.

Other Information
- Equality, diversity and inclusion
We put equality, diversity and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute.
Agile working
At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team and personal commitments. We embrace agility, flexibility and trust.
More about Mott MacDonald
We’re a global engineering, management and development consultancy.
Our purpose is to improve society by considering social outcomes in everything we do, relentlessly focusing on excellence and digital innovation, transforming our clients’ businesses, our communities and employee opportunities.
A fundamental part of this is respecting each person’s differences and striving to meet their needs.
Our values: progress, respect, integrity, drive, excellence

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