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Operations Supervisor

5 months ago

Melbourne, Australia Melbourne & Olympic Parks Full time

**ABOUT THE ROLE**

We are looking for an energetic and driven Operations Supervisor who is ready to challenge themselves in a range of diverse corporate events and offerings, working alongside some of Australia’s most experienced venue professionals. The Operations Supervisor is responsible for leading the team in the delivery of successful events from an Operations perspective at Centerpiece and across the Melbourne & Olympic Parks precinct.

Reporting to the Operations Manager - Centerpiece, the role has an essential people management responsibility, works closely with clients and hirers of our v enues, planning, delivery teams and business partners to plan, set up and deliver safe events.

You will oversee day to day venue upkeep; identify improvements in presentation, functionality, and efficiency; contribute to projects to improve facilities, assets, and operational processes. In addition, you will play an integral part in workforce management, recruitment and upskilling of Operations team members to ensure a depth of capability and safe work practices are embedded in everyday work.

The role has a clear and exciting development pathway into Venue & Event Management and other support areas of our business including Event Planning, Ticketing; Workforce Management ; Safety & Risk; Infrastructure to name a few. At M&OP we support you to build a career. One where each day is different, challenging, and purposeful.

***If you had worked with us over the last little while, **here’s** **some of the things you would have been delivering**
- Played a key role in the operational delivery of all events within CENTREPIECE, incl. AFL club B&F and Hall of Fame evenings, E-Sports with Dreamhack, and Industry Conferences AIME and VMA, ensuring every element of the venue set up is delivered to perfection
- Worked closely with our Operations Leadership teams and Workforce Planning teams to recruit a new intake of casual Operations team members
- Collaborate d with our Rigging and Audio/Visual teams for a cohesive b ump in and o ut of events.
- Operational planning for the Australian Open.
- Embraced that no one day is the same in this role. In conjunction with the delivery of events within CENTREPIECE, you will have the opportunity to work amongst your neighboring venues to learn and develop your abilities within M&OP, as well as project manage venue infrastructure maintenance and improvements. This will require you to have flexible availability across 7 days of the week, working full-time hours to meet the requirements of the CENTREPIECE and broader precinct event schedule.

**What **you’ll** **bri** **ng to the role**

You are a hands on impactful supervisor ready to motivate and contribute to our operations team

Through your collaborative style, your ability to connect with team mate s while remaining focussed will see you thriving and being highly effective. Your w i llingness to share technical and operational knowledge is vital in supporting the growth and development of your peers within the Venue and across the M&OP business.

Couple this with previous experience in event operations planning and delivery within an arena, major stadium, events centre, mixed entertainment environment or similar - you’re ready to make a lasting impact on one of the best sport and entertainment precincts in the world.

You are safety focussed

The safety of our people and guests is at the forefront of all planning & delivery, ensuring all team members (business partners, suppliers, contractors, clients etc ) performing work in the v enue do so in line with M&OP safety and compliance standards. We know that being curious and continuing to seek new ways to improve how we operate and deliver is vital and it will better support in your decision making.

You can balance competing demands like a pro

You’re detail orientated and equally appreciate the importance of understanding and aligning your efforts with the bigger picture. A fast pace, ‘lots of balls in the air’ kind of environment is one you thrive in - it’s your quick thinking, tenacious and innate solutions-orientated spirit that keeps you on track.

The customer is at the heart of everything you do

You care deeply about the people experience and are focused on delivering a quality (Hirer and Guest) experience regardless of the event (concert or sporting event). Our precincts offer an exciting, memorable experience which only happens if you remain committed to effectively managing our hirers and stakeholders whilst ensuring legislative and safety requirements and standards are maintained

**A bit about us**

Melbourne & Olympic Park (M&OP) is an iconic, multi-venue precinct with few parallels globally. We showcase Melbourne to the world during the Australian Open and we deliver hundreds of entertainment, sporting, corporate and community events each year across our world class venues.

At M&OP we are passionate about delivering world class customer experiences