Endpoint Specialist
3 days ago
Get to Know Us
Imagine joining an organisation that has a flexible working culture, an award winning brand and is a certified Great Place to Work That’s exactly what you will get when you join Centorrino Technologies. Our values, our people, our brand and our customers mean everything to us
Here at CT, we put a lot of effort into delivering the best customer experience of any managed ICT provider in Australia.
We work pretty hard at CT, but that doesn’t come without a little play.
- Work a hybrid model - Office, customer sites and home
- Training and development - We offer heaps of courses, certifications, and coaching
- Wellbeing Subsidies - You’ll get discounts on your gym, yoga and pilates memberships
- Mac or PC? Your choice
- Cost Price Tech - CT discounts
- Events, Events, Events for everyone
- 3pm snack trolley - A cart of goodies with lollies, fruit and other snacks will make its way around the office at 3pm daily
- Everyone has a very personalised career and learning plan. Our commitment is to help you to become the best you can be.
- The list goes on.
The Endpoint Specialist will be responsible for managing our clients' Windows and Apple devices; together with leading a small team of Workstation Team Members.
This role is technically hands on, acting as the Lead Engineer for escalations by remotely managing endpoints, allowing issues to be diagnosed and fixed, so that automated tasks can run smoothly.
You'll be well supported by our amazing Managed Services team - and your input is VITAL to our success.
Here's what you will be doing:
- Managing clients' Window and Apple devices - placing software on the hardware effectively
- Managing iOS, Android and Chrome Book devices
- Managing Application issues for multiple users
- Customising devices - SOE
- Managing and maintaining remote management tools - N-Able, Sapphire, Liberty Portal
- Windows Updates via N-Able
- Lead Engineer for Group Policy Escalations, Intune, MDM and Anti Virus.
- InTune deployments
- Systems and Workstations deployments for new clients
- Complete documentation daily to ensure knowledge transfer
Here's what you will bring to us:
- Endpoint Management experience, confidence to manage escalations
- Workstations knowledge
- Capability with Windows and Apple devices
- Remote Management Tools experience - N-Able, Sapphire, Liberty
- Understanding of ITIL
- Ability to write great documentation
- Essential 8 - for Security
- Understanding technical issues and technical jargon and be able to communicate back in layman’s terms for the customer to understand
- Excellent time management skills, including being punctual to all client meetings
- Strong interpersonal skills
- Leadership capability
This is a role where you get to have a great balance between hands on technical work in a KEY role in the business, and people leadership and coaching.
All our team members are required to obtain and maintain a valid Victorian Working with Children Check, and Police Check.
We look forward to hearing from you
**Salary**: $80,000.00 - $120,000.00 per year
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