Transport Allocator

3 weeks ago

Sydney, Australia Ofload Full time

**About Ofload and Our Mission**

FreightTech is one of the most exciting spaces to be in right now, with the opportunity to transform one of the largest industries. Freight in Australia is a $66 billion market, yet it is analogue and has many inefficiencies: 30% of the time, trucks drive empty. Networks lack transparency, data flows are fragmented, and smaller transport operators face barriers to competing with the big players.

At Ofload, we’re changing how the freight industry operates and bringing it into the digital world. We leverage technology, data, and strategic partnerships to connect a growing roster of blue-chip customers with smaller, highly efficient transport operators. By reducing empty truck miles, improving visibility, and optimising supply chains, we’re driving smarter, greener, and more efficient operations that benefit businesses and the environment.

This isn’t just logistics—it’s FreightTech: a tech-powered transformation of an industry that is the backbone of the economy and touches everyone’s lives.

**Why Join Ofload?**

Joining Ofload means being part of a high-growth scaleup. It means working alongside motivated, ambitious individuals who are passionate about disrupting the status quo and making a real impact. Our team thrives on challenges, values direct and honest feedback, and is committed to growing together.

We’ve raised over $100M in funding from some of the world's top investors—backers of companies like Canva, Revolut, and HelloFresh. Along the way, we’ve been recognized for our innovation and culture:

- **Ranked #1**: Deloitte Climate and Sustainability Award 2024 for our pioneering Carbon Analytics Platform
- **Ranked #2**: AFR BOSS Best Places to Work 2024 in Transport and Construction

At Ofload, we combine the agility of a tech startup with the impact of tackling a massive, real-world problem. If you’re ready to be part of an ambitious team reshaping the freight future, we want to hear from you.

**The Role**:
The Transport Allocator plays a crucial role in ensuring the seamless coordination of transportation activities, with a strong focus on customer and carrier satisfaction. This role requires a detail-oriented and customer-obsessed professional who will be responsible for optimising routes, managing carrier relationships, and continuously improving our transportation operations.

**Key Responsibilities**:
Customer-Centric Approach:

- Understand and anticipate customer needs to ensure a high level of customer satisfaction.
- Proactively communicate with customers to provide updates on shipments, address concerns, and gather feedback.

Carrier Management:

- Build and maintain strong relationships with carriers to ensure reliable and efficient transportation services.
- Negotiate rates, terms, and conditions with carriers to optimise cost and service levels.

Problem Solving:

- Identify and address any issues or challenges in the transportation process promptly and effectively.
- Collaborate with cross-functional teams to implement solutions and prevent recurrence.

**Your Day 1 Qualities**:

- Proven experience in transportation management, with a focus on customer and carrier relations.
- Strong negotiation and communication skills.
- Analytical mindset with the ability to make data-driven decisions.
- Customer-obsessed mentality with a passion for exceeding customer expectations.
- Strong organisational and multitasking abilities.
- Proactive problem solver with a continuous improvement mindset.
- Ability to thrive in a fast-paced and dynamic work environment.**More than a job We look after you through**:

- Flexibility and Wellbeing: Balance your life with hybrid work arrangements, including remote work options and additional leave for volunteering, celebrations, and personal milestones.
- Empowerment and Growth: access to a $500 learning and development budget to put towards your professional growth, in-house workshops & Lunch & Learns; and
- Our annual Summer Camp offsite

**Office Benefits**:

- Weekly catered breakfast, monthly team lunch and a number of delicious snacks
- Morning brew of your choice at our local cafe
- Quarterly celebrations and team events;
- Table tennis, board games and an office library

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