Dealer Network Operation Specialist

1 month ago

Macquarie Park, Australia BYD Australia Full time

**About BYD**

BYD is a high-tech company devoted to technological innovations for a better life. BYD is dedicated to providing zero-emission energy solutions.

As a leading battery-electric zero-emission vehicle (ZEV) manufacturer, BYD has created a broad range of battery-electric, hybrid-electric, and internal combustion (IC) passenger vehicles. Developing electric vehicles that are intelligent and connected, BYD is inaugurating a new age of automotive innovation featuring a sleek design and an innovative user experience.

**About the Role**

Based in BYD's Sydney office in Macquarie Park, this role will support our Network and Salesteam for an upcoming new brand**. **On offer is a Dealer Network Operation Specialist position and your day-to-day duties will include but not be limited to:

- Oversee the entire dealer network operations, ensuring adherence to company standards, policies, and procedures across all dealerships.
- Develop and implement dealer management strategies, processes, and performance metrics to drive growth, profitability, and customer satisfaction within the dealer network
- Conduct regular dealer performance reviews, analyzing sales, service, and customer satisfaction data to identify areas for improvement and provide guidance to dealerships.
- Manage the dealer onboarding and termination processes, including due diligence, contracts, and compliance requirements.
- Develop and deliver training programs for dealer principals, managers, and staff to enhance their skills, product knowledge, and operational capabilities.
- Collaborate with cross-functional teams, such as sales, marketing, and product teams, to ensure effective communication, resource allocation, and alignment of dealer initiatives with overall business strategies.
- Manage the dealer incentive programs, performance-based rewards, and recognition initiatives to motivate and retain high-performing dealers.
- Resolve dealer-related issues, conflicts, and escalations, serving as a liaison between the dealerships and the company, fostering positive relationships and ensuring win-win solutions.
- Monitor and analyze dealer financial performance, inventory levels, and operational metrics to identify risks and opportunities for improvement.
- Develop and Manage the dealer network expansion plans, including site selection, feasibility studies, and new dealer appointments.
- Ensure compliance with relevant laws, regulations, and company policies within the dealer network operations.
- Stay updated with industry trends, best practices, and competitive landscape to continuously enhance dealer management strategies and support the growth of the dealer network.

**Key requirements**:

- Previous experience in automotive sector preferred at OEM, Dealership and/or Fleet Management company
- Strong prospecting and relationship building skills.
- Advanced negotiation, persuasion and closing skills.
- High analytical and problem-solving skills
- The ability to travel.

If you believe you are a good fit for the role, please don't hesitate to click on APPLY and submit your updated resume.

BYD Australia is under rapid expansion with plenty more opportunities to arise. If you are ready to make the most of everything you’ve learned so far, be challenged, work together with industry leaders, and be a part of a supportive and vibrant team, then BYD is ready for you.

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