Website Product Owner

3 weeks ago

Brisbane, Australia Suncorp Group Full time

Join a team that continuously looks to — and redefines — the possibilities of the future. Within Suncorp Bank’s Website Optimisation Team, we nurture and celebrate experimentation, learning and continuous improvement. As a Website Product Owner, you’ll not only plan and deliver a roadmap of initiatives, you’ll shape the future of banking you can feel good about.

**What you’ll do**
- Become customer obsessed by developing a strong understanding of customer’s needs, placing the customer at the heart of what we deliver
- Responsible for driving digital targets and improving the conversion rate on the website
- Responsible for understanding the full customer journey and using data & customer research, to identify pain points and opportunities
- Be able to prioritise, scope and schedule digital projects and features.
- Together with Product, Compliance and Legal teams, responsible for ensuring digital content is up-to-date and all risks are managed appropriately
- Responsible for finding efficiencies in ways of working with internal teams to address customer pain points and harness opportunities
- Responsible for driving a positive culture and engaged team by leading by example (positively engaging in team practices, sharing performance/competitor/behavioural economics insights regularly, asking for and providing feedback on new initiatives)

**What you’ll bring**
- Tertiary qualifications, preferably in a Business, eCommerce, Information Technology or Marketing related discipline
- Minimum 3 years relevant experience
- Proven ability to deal with and influence stakeholders at all levels within an organisation
- Experience in managing successful, performance-based, Digital Sales programs
- Experience in online customer experience and information design
- Experience in using online analytics/intelligence tools (eg Adobe Analytics)
- Experience in banking products design, bank operations or bank customer service
- Strong leadership skills, with ability to motivate and develop others
- Relationship and influencing skills
- Familiar with JIRA, Confluence and Project Management tools
- Proven ability to initiate and manage change
- Problem solving and analytical skills
- Understanding of digital marketing, and search engine marketing best practice
- Experience using test, learn, refine methodology

***What we can offer you**

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

- **Competitive Salary Package**:

- **Employee discounts and rewards - **exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- **Study support** - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
- **Parental Leave** - All permanent employees who are primary carers are offered 20 weeks parental leave.
- **Wellness** - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

**Why you’ll love working with us**

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.

**Advertised**: 07 Jun 2023 AUS Eastern Standard Time
**Applications close**: 21 Jun 2023 AUS Eastern Standard Time

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