Website Product Owner

1 week ago


Brisbane, Queensland, Australia Suncorp Group Full time
Are you passionate about creating exceptional online customer experiences?

  • Become an integral part of our dynamic Website Optimisation Team in this 12month opportunity


Flexible location
  • Brisbane or Melbourne
Join a team that continuously looks to — and redefines — the possibilities of the future. Within Suncorp Bank's Website Optimisation Team, we nurture and celebrate experimentation, learning and continuous improvement.

As a Website Product Owner working primarily on our customer facing Chatbot, you'll not only plan and deliver a roadmap of initiatives, you'll shape the future of _banking you can feel good about_.


This is a 12 month contract opportunity.

What you'll do:

  • Become customer obsessed by developing a strong understanding of customer's needs, placing the customer at the heart of what we deliver.
  • Responsible for driving digital targets and improving the conversion rate on the website.
  • Responsible for understanding the full customer journey and using data & customer research, to identify pain points and opportunities
  • Be able to prioritise, scope and schedule digital projects and features.
  • Together with Product, Compliance and Legal teams, responsible for ensuring digital content is uptodate and all risks are managed appropriately
  • Responsible for finding efficiencies in ways of working with internal teams to address customer pain points and harness opportunities
  • Update and optimise transcripts within Suncorp Bank's customer facing chatbot.

What you'll bring:

  • Tertiary qualifications, preferably in a Business, eCommerce, Information Technology or Marketing related discipline
  • At least 3 years relevant experience
  • Proven ability to deal with and influence stakeholders at all levels within an organisation
  • Experience in managing successful, performancebased, Digital Sales programs
  • Experience in digital marketing
  • Experience in online customer experience and information design
  • Experience in using online analytics/intelligence tools (eg Adobe Analytics, Splunk)
  • Experience in banking products design, bank operations or bank customer service
  • Experience working in conversational AI or contact centre live chat environments would be ideal

What we can offer

  • A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave
  • Discounts and offers on a range of retail favourite stores as well as banking and insurance products
  • Give back to our communities with payroll giving, donation matching and paid volunteer leave
  • Invest in your brighter future with ongoing study support and career development programs; and
  • Prioritise your work/life balance with our robust employee assistance program and dedicated employee council
Employee benefits | Suncorp Group

Advertised: 07 Jun 2024 AUS Eastern Standard Time

Applications close: 21 Jun 2024 AUS Eastern Standard Time

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