![Suncorp Group](https://media.trabajo.org/img/noimg.jpg)
Website Product Owner
1 week ago
- Become an integral part of our dynamic Website Optimisation Team in this 12month opportunity
Flexible location
- Brisbane or Melbourne
As a Website Product Owner working primarily on our customer facing Chatbot, you'll not only plan and deliver a roadmap of initiatives, you'll shape the future of _banking you can feel good about_.
This is a 12 month contract opportunity.
What you'll do:
- Become customer obsessed by developing a strong understanding of customer's needs, placing the customer at the heart of what we deliver.
- Responsible for driving digital targets and improving the conversion rate on the website.
- Responsible for understanding the full customer journey and using data & customer research, to identify pain points and opportunities
- Be able to prioritise, scope and schedule digital projects and features.
- Together with Product, Compliance and Legal teams, responsible for ensuring digital content is uptodate and all risks are managed appropriately
- Responsible for finding efficiencies in ways of working with internal teams to address customer pain points and harness opportunities
- Update and optimise transcripts within Suncorp Bank's customer facing chatbot.
What you'll bring:
- Tertiary qualifications, preferably in a Business, eCommerce, Information Technology or Marketing related discipline
- At least 3 years relevant experience
- Proven ability to deal with and influence stakeholders at all levels within an organisation
- Experience in managing successful, performancebased, Digital Sales programs
- Experience in digital marketing
- Experience in online customer experience and information design
- Experience in using online analytics/intelligence tools (eg Adobe Analytics, Splunk)
- Experience in banking products design, bank operations or bank customer service
- Experience working in conversational AI or contact centre live chat environments would be ideal
What we can offer
- A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave
- Discounts and offers on a range of retail favourite stores as well as banking and insurance products
- Give back to our communities with payroll giving, donation matching and paid volunteer leave
- Invest in your brighter future with ongoing study support and career development programs; and
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council
Advertised: 07 Jun 2024 AUS Eastern Standard Time
Applications close: 21 Jun 2024 AUS Eastern Standard Time
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