Customer Contact OfficerHybrid

1 week ago


Varsity Lakes, Queensland, Australia Serco Full time

Location: Varsity Lakes (Initial Training), Hybrid Working Conditions (1 day per fortnight in office)

Position: Casual Role - Debt work - Level 2 rate $ % loading for casual rate.

About Us:

Serco is a leading provider of Customer Service for multiple Federal Government clients in Australia, dedicated to delivering exceptional services and experiences to their customers. With a commitment to innovation and customer satisfaction, we are expanding our team of Customer Contact Officers. Successful candidates will undergo a comprehensive 4-week training program at our Varsity Lakes site, followed by hybrid working conditions with the requirement to work 1 day per fortnight in the office. You may select to work multiple days in the office if that is your preference.

Position Overview:

We are seeking dynamic individuals to join our team as Customer Contact Officers for a Federal Government client. In this role, you will handle both inbound and outbound calls to assist our clients with their inquiries and provide exceptional customer service. You will undergo thorough training at our Varsity Lakes site for the first 4 weeks, followed by hybrid working conditions working 1 day per fortnight from the office.

Key Responsibilities:

  • Handle inbound calls from customers regarding inquiries and support issues.
  • Make outbound calls to follow up on customer inquiries, resolve issues, and gather information
  • Provide accurate information about our client's products, services, and policies to assist customers effectively.
  • Assist customers in a courteous and professional manner.
  • Collaborate with internal teams to escalate and resolve complex customer issues as needed.
  • Maintain accurate records of customer interactions

Requirements:

  • Australian citizenship is a mandatory requirement for these roles.
  • Be fully vaccinated against Covid 19
  • Excellent communication skills, both verbal and written, with a strong customer service focus.
  • Ability to handle both inbound and outbound calls effectively.
  • Previous experience in a customer service role or call centre environment is advantageous.
  • Proficiency in Microsoft Office applications.
  • Positive attitude, empathy, and a willingness to go above and beyond to meet customer needs.

Benefits:

  • Competitive salary packages with access to benefits
  • Opportunities for career growth and advancement within the company.

Apply today

If you're ready to take the next step in your career and make a difference to the lives of millions of Australians, apply today to join our team of Customer Contact Officers at Serco.

To be considered for this role we require team members to be fully vaccinated against COVID-19. You will also need to be an Australian Citizen, complete pre-employment and security checks and psychometric assessment.

About Us

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.

We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, justice, immigration, healthcare, facilities management and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply now - Join us and make a difference every day

We are committed to diversity and we encourage people to apply from different backgrounds. By joining Serco you will have access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LBGTI+) Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. #indigenous



  • Varsity Lakes, Queensland, Australia Serco Full time

    Work options: HybridLocation: Varsity Lakes (Initial Training), Hybrid Working Conditions (1 day per fortnight in office)Position: Casual Role - Debt work - Level 2 rate $ % loading for casual rate.About Us:Position Overview:We are seeking dynamic individuals to join our team as Customer Contact Officers for a Federal Government client. In this role, you...


  • Varsity Lakes, Queensland, Australia Solar Power Brokers Full time

    Join a dynamic and rapidly growing sales company based on the stunning Gold Coast. We specialise in delivering top-notch sales solutions to our clients, fostering a culture of innovation, collaboration, and excellence.We are seeking an experienced Administration Manager to oversee and streamline our administrative processes. As the Administration Manager,...


  • Varsity Lakes, Queensland, Australia MSI Australia Full time

    Make a difference to the lives of Australians seeking access to our services Opportunity to flourish within supportive team environment Work within a not for profit organisation focusing on clientcentere careMSI Australia:Our Vision: Your body, Your choice, Your futureWe are Australia's leading, specialised, non-profit advocate and provider of abortion and...


  • Varsity Lakes, Queensland, Australia G8 Education Full time

    51028- Varsity Lakes, QLD, 422- Property Permanent Full timeAdd to favourites Favourite View favouritesThe OpportunityWe are seeking Facilities Coordinators to join the Facilities & Property team in a permanent full-time capacity. This role will provide coordination support for the selected portfolio of centres and work closely with the Facilities Manager...


  • Varsity Lakes, Queensland, Australia G8 Education Full time

    51061- Varsity Lakes, QLD, 422- Property Fixed Term Full timeAdd to favourites Favourite View favouritesG8 Education is one of Australia's largest early education and care providers, with more than 420+ centres across Australia and over 10,000 team members who are all helping shape the lives of over 58,000 children every day. Our core values of passion,...


  • Varsity Lakes, Queensland, Australia Animal Emergency Centre Full time

    Job DescriptionLive and practice in a location where people go for their holidaysWhat would it be like to work with us? We acknowledge the challenges of emergency however it can also be the most rewarding experience of your career. Our team culture and wellbeing is important to us therefore we like to catch up monthly and have fun together. You will find us...


  • Varsity Lakes, Queensland, Australia Animal Referral Hospital Full time

    Additional InformationLive and practice in a location where people go for their holidays What would it be like to work with us? We acknowledge the challenges of emergency however it can also be the most rewarding experience of your career. Our team culture and wellbeing is important to us therefore we like to catch up monthly and have fun together. You will...


  • North Lakes, Queensland, Australia Foundation Recruitment Pty Ltd Full time

    Foundation Recruitment is a National Recruitment Agency offering Permanent and Temporary Staffing Solutions.Our team based in North Lakes is expanding and we are seeking aAbout The Role:Reporting directly to the Director & Office Manager, we are looking for a self-motivated self-starter with a track record of problem solving, achieving tasks within...


  • North Lakes, Queensland, Australia Great Southern Bank Full time

    More about the roleOurCustomer Service Specialist (Personal Banker) role is pivotal to supporting our purpose. Based in our modern, open plan concept branch atNorth Lakes, you will provide support and serve the local community as the first point of contact for our retail customers and their banking needs.This role is so much more than over-the-counter...


  • North Lakes, Queensland, Australia Auto & General Insurance Full time

    As a passionate customer champion are you ready for the next chapter in your career at Auto & General?As Customer Experience Designer you will support the design and delivery of customer experiences. You will be joining a transformational team that works closely with stakeholders and experts across the organisation to develop customer design journeys and...


  • North Lakes, Queensland, Australia Help Enterprises Full time

    About Us:Help is a Queensland-based social enterprise helping people with disability lead fulfilling and independent lives. Over the past 50+ years, we've created an integrated network of services to provide people with disability the essentials, routine, and stretch they seek in life. Whether it's employment, learning, living arrangements, community...

  • Claims Consultant

    1 week ago


    North Lakes, Queensland, Australia Compare the Market Full time

    The Recoveries Claims Consultant role exists to:To provide a personalised, seamless customer experience for at fault TP's by educating, negotiating and providing appropriate solutions for their circumstances.To ensure the best possible recovery outcome occurs by proactively contacting our TP's customers to obtain critical informationTo ensure that all...

  • Claims Consultant

    1 week ago


    North Lakes, Queensland, Australia Auto & General Insurance Full time

    To establish contact with third parties through a strategy process to confirm claim details, identify liability, triaging of claims ,and managing recovery of uninsured claims whilst achieving cost effective and quality claims handling through robust relationships with team members, internal and external service providers. To provide a personalised, seamless...

  • Claims Consultant

    1 week ago


    North Lakes, Queensland, Australia Auto & General Insurance Full time

    To establish contact with third parties through a strategy process to confirm claim details, identify liability, triaging of claims ,and managing recovery of uninsured claims whilst achieving cost effective and quality claims handling through robust relationships with team members, internal and external service providers.The Recoveries Claims Consultant role...

  • Auto Mechanic

    1 week ago


    North Lakes, Queensland, Australia FINDSTAFF Full time

    About Us FindStaff provides comprehensive employment solutions across both blue and white collar industries. FindStaff have over 30 years' involvement in sourcing professional, experienced and astute candidates for businesses of all sizes & requirements. The Company Our client is a well-known and recognised company in Brisbane that specialises in automotive...


  • North Lakes, Queensland, Australia Frontline Retail Brisbane Full time

    Must be able to work every weekend or three out of four weekendsHigh preforming site with bonuses paid on all written salesOver 250,000 and counting happy customers About the CompanyThis esteemed company specializes in crafting exquisite, high-quality sofas cherished by over 250,000 customers. Originating in Australia, it has become a household name,...


  • North Lakes, Queensland, Australia Titan DMS Full time

    AUSTRALIA | North Lakes, Qld Full time position Immediate start Full product training providedTransfer your knowledge and experience within the automotive industry to start an exciting new career with Australia's leading provider of automotive software solutions.This is an exciting opportunity to join our team as a Service Desk Consultant on a full-time...

  • Café All Rounder

    1 week ago


    North Lakes, Queensland, Australia San Churro North Lakes Full time

    Looking for a Sea ChangeKey responsibilities once trained will include:Day to day operation of the Chocolateria Ensuring exceptional customer service Maintaining the appearance and presentation of the cafe Ensuring compliance with all OH&S and San Churro product standardsTo succeed in this role, you must have:Experience in the Hospitality industry Barista...


  • North Lakes, Queensland, Australia I-MED Full time

    Exciting opportunity for a Medical Receptionist to join our friendly team in North Brisbane, this is a permanent full time position. Join I-MED and work with a leading Australian healthcare provider, with a reputation for quality.At I-MED we believe in working as a team and delivering high quality healthcare, to every patient, every time.If these are the...

  • CRM Consultant

    1 week ago


    North Lakes, Queensland, Australia Titan DMS Full time

    AUSTRALIA | North Lakes, Qld | Full time position Immediate start Full product training providedEconomic changes are pressuring businesses to find ways to generate more revenue from their existing customers - and the automotive industry is no different. This 'share of wallet' concept comes from a deep understanding of the customer life cycle, and how data...