Customer Service Officer

2 weeks ago


Cremorne, Australia Optimal Recruitment Pty Ltd Full time

**Permanent Part-time 3 days per week**:

- **Suit wine enthusiast**:

- **Annual wine allowance and staff pricing**:

- **Sociable and inclusive team**

Our client is a well-established wine distribution company supplying retailers, independent bars, restaurant groups and bottle shops with local and imported wines.

Based on Sydney's lower north shore, they are looking for a detail-oriented Customer Service professional to join their busy team. You will need to call on your accurate data entry and attention to detail skills and professional customer service experience to be successful in the role. You will join a team that is sociable and inclusive and have the opportunity to develop your wine knowledge.

**The role**:

- Prioritising and accurately processing orders in a timely manner
- Handling customer and sales team queries and/or issues
- Communicating both internally and externally at a professional level

**To be successful, you will have**:

- Excellent customer service and computer skills (prior experience with NAV or Business Central highly desirable, but not essential)
- Fast and accurate data entry
- Previous experience with high-volume office-based Customer Service
- Superior written and verbal communication skills coupled with strong attention to detail
- Professional, friendly phone manner
- The ability to work well under pressure and within a team
- Exceptional time management skills
- Passion for customer service
- Personable, charismatic and resilient personality
- Understanding and/or background in the hospitality industry desirable, interest in wine a bonus

**Perks**:

- Regular team wine tastings with our domestic and also imported brands
- Learn about wine trends and processes, develop your wine knowledge
- Enjoy staff pricing on our entire portfolio, and access to products which cannot be bought in retail
- Annual wine allowance
- A sociable and inclusive workplace environment

**Only applicants with full working rights need apply


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