Executive Manager, Merchants Customer Portfolio and

2 weeks ago

Sydney, Australia Commonwealth Bank of Australia Full time

Executive Manager, Merchants Customer Portfolio and Partnerships - 12 month secondment

**Executive Manager, Merchants Customer Portfolio and Partnerships**

**Parental Leave Cover - 12 month secondment**

Business Bank (BB) offer a wide range of services and solutions to our small to medium, enterprise customers and our regional and agribusiness customers.

Everyday Business Banking (EBB) is a centre of excellence for innovation development and capability within the Group. Merchant Solutions sits within EBB, and this position play a key leadership role by driving a dedicated focus on the Merchant Domain strategic priorities, key customer opportunities and partnership opportunities that demonstrate value in new and different ways. This role is accountable for the Merchants Partnerships capabilities, Go-to-Market approach, voice of customer, and Portfolio strategy. The team is critical to delivering on CBA's intent of reshaping our relationship with Merchants, creating new opportunities to deliver commercial value and driving our NPS agenda.

**See yourself in our team**

The Executive Manager for Merchant Customer Portfolio and Partnerships is responsible for leading a team who deliver initiatives across the Merchants Domain, which is comprised of five Crews. These Crews deliver Merchant Solutions in Card present and eCommerce solutions.

**Your responsibilities**:
The Executive Manager, Merchant Customer Portfolio and Partnerships is a highly visible and strategic role responsible for driving Domain strategic priorities, customer enhancements and revenue via commercial agreements with a diverse set of partners. This role is responsible for delivering strategic cohesion across Merchants Crews, and delivering a compelling customer value proposition to market, across both existing and new products, experiences, and value-added services.
- Coordinate Domain strategic narrative, priorities, governance and reporting with cohesion across multiple integrated technology and business crews
- Drive and champion the Merchant voice of customer, leading SMEs to analyse, report and action customer breakpoints, complaint themes and opportunities for improvement
- Lead delivery of strategic work initiatives - either assessing new opportunities, managing complex issues, or driving strategic outcomes across the portfolio. Requires strategic toolkit and advanced stakeholder engagement across a dynamic environment
- Lead the Merchant Go-to-Market team, delivering market insights, compelling value propositions, and optimising value through the customer lifecycle
- Identify, engage, assess and structure commercial/partnership terms with companies that may present strategic opportunities, or existing supplier relationships with new agendas
- Drive superior execution of the agreed strategy and initiatives
- Engage with cross-functional (Group Strategy, X15, Product, Segments, etc.) teams to identify white-space partnership opportunities to pursue
- Drive project delivery with the right urgency, ability to resolve issues pertaining to delivery blockers proactively, and escalate, where required
- Risk management across the entire Partnerships, Customer and Go-to-Market portfolio.
- Build and maintain productive and effective relationships with stakeholders at all levels (i.e. segments, support offices, risk, legal, compliance, finance, etc.)
- Protect the Bank's reputation and represent the bank at internal and external forums as senior leader
- Create a high performing team culture and develop amazing people, successors and build talent pipeline
- Management Reporting - this role will work with various Finance teams to ensure that all required reporting is in place.
- Adhere to the **Code of Conduct**The Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people.

**To be successful in this role, we require**:

- **Risk Mindset **-All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks
- 12+ years' experience in people leadership position driving business outcomes. Strategy experience highly beneficial
- Highly entrepreneurial, with a willingness to push the envelope and champion the embracing of non-traditional partners to reinvent processes, products, engagement approach, company culture, etc.
- Superior stakeholder management and influencing skills. Experience leading and working in Agile is preferred
- Experience in business negotiations, working with many groups to achieve goals
- Ability to generate creative solutions to challenging partner negotiations and opportunities encountered in complex, and dynamic environments
- Strong numerical and conceptual analytical skills and the ability to quickly identify fundamental economic and business issues
- Rock-solid commercial acumen and business judgment with the ability to think like an entrepreneur and execute quickly
- Results oriented, and motivated self-starter with a st

  • Transition Lead, Merchant Future Technology

    4 weeks ago

    Sydney, Australia Commonwealth Bank Full time

    **Transition Lead, Merchant Future Technology (Senior Manager/ Executive Manager)** Business Bank (BB) offer a wide range of services and solutions to our small to medium, enterprise customers and our regional and agribusiness customers. This role is within the Merchant Solutions domain within the Everyday Business Banking (EBB), which is a centre of...

  • Customer Success Manager

    4 weeks ago

    Sydney, Australia PayPal Full time

    At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. Job...

  • Risk Manager Merchant Acquiring

    1 month ago

    North Sydney, Australia Monoova Full time

    North Sydney | Permanent | Full time We’re looking for a Risk Manager Merchant Acquiring to manage risk associated with accepting card payments throughout the entire product lifecycle including onboarding new clients, setting their settlement limits, monitoring their transactions and managing fraud incidents. You'll be reporting to our Chief Risk...

  • Senior Business Analyst

    3 weeks ago

    Sydney, Australia Talent International Full time

    Our client is a Tier 1 client in Financial Services sector. They are seeking a highly skilled Senior Business Analyst with specialized expertise in merchant pricing or merchant payments to join their dynamic team and drive forward their mission of delivering unparalleled value to their clients. As a Senior Business Analyst specializing in Merchant Pricing /...

  • Manager Governance and Portfolio

    1 month ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Manager Governance and Portfolio - Ongoing role, flexible hybrid working model including work from home and our Sydney office** The Customer Experience Unit (CXU) has a rare and exciting opportunity for a Manager Governance and Portfolio to join its supportive and driven Strategy & Operations team. In this role you will lead a small team and work closely...

  • Pricing Manager

    1 month ago

    Sydney, Australia Westpac Group Full time

    **46222 - Pricing Manager** **Full-Time Permanent** **Location: Sydney** **Hybrid working** **How will I help?** Merchant Pricing Management responsible for the pricing of Group’s Merchant Acquiring portfolio. The position sits within the Pricing and Performance Village that optimise Merchant’s returns to the Group’s Cash and Transactional Banking...

  • Manager Governance and Portfolio

    1 month ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Manager Governance and Portfolio - Ongoing role, flexible hybrid working model including work from home and our Sydney office** The Customer Experience Unit (CXU) has a rare and exciting opportunity for a Manager Governance and Portfolio to join its supportive and driven Strategy & Operations team. In this role you will lead a small team and work closely...

  • Customer Success Manager

    5 days ago

    Sydney, Australia BigCommerce Full time

    Job description BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses. We are equally passionate about growing our employee’s...

  • Account Executive, New Verticals

    1 day ago

    Sydney, Australia Afterpay Full time

    **Company Description** It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47...

  • Account Executive, New Verticals

    1 day ago

    Sydney, Australia Afterpay Full time

    **Company Description**: - It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our...

  • Portfolio Manager

    4 weeks ago

    Sydney, Australia Profusion PAC Pty Ltd Full time

    **Job Opportunity: Portfolio Manager - Fixed Income ETFs** **Client Overview**: Backed by a significant Global Investment Manager (>$500bn FUM), they are an evolving and highly successful Investment House with major growth plans for Australia. Since launching in Australia they are experiencing rapid development in a growing sector. This role offers the...

  • Partnerships Manager

    5 days ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Partnerships Manager - CommBank Yello Offers - Permanent full time opportunity - You're driven to deliver exceptional customer and merchant outcomes. - You are resourceful with a strong background in partner facing business development. - Day to day you'll primarily work with the CommBank Yello team, a super exciting and innovative team. **See yourself in...

  • Smb Account Manager, Outbound

    6 days ago

    Sydney, Australia Hatch Full time

    ** This role is at Afterpay (Square) (not for Hatch)** Hatch is supporting Afterpay (Square) to find a great SMB Account Manager, Outbound to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Afterpay...

  • Account Manager

    1 month ago

    Sydney, Australia Adyen Full time

    This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the...

  • Private Portfolio Manager

    4 weeks ago

    Sydney, Australia Recruit and Consult Full time

    $30 - $40 per hour + company phone - Fluent Mandarin or Cantonese language skills essential - Real Estate or hotels experience essential **A little bit about the company**: A unique opportunity to manage a portfolio of prestigious and luxury homes and apartments for a private landlord. This role will see you work across Sydney's North Shore, Inner City and...

  • Chapter Lead Merchants Non Financial Risk

    4 weeks ago

    Sydney, Australia Commonwealth Bank Full time

    **Do work that matters** Business Banking (BB) offers a complete range of transaction, lending, and trading solutions, along with tailored offerings for over 1 million Commonwealth Bank’s small-medium enterprise customers, mid-market corporate customers, and regional and agribusiness customers. It also services our personal and institutional online...

  • Product Marketing Manager

    3 weeks ago

    Sydney, Australia Six Degrees Executive Full time

    About the company Our client is a leading manufacturer of residential access solutions products, known for their innovative high quality range products. With a legacy spanning decades, they pride themselves on delivering high-quality, reliable solutions that enhance the safety, security, and convenience of homeowners worldwide. About the role As a...

  • Account Manager

    6 days ago

    Sydney, Australia Adyen Full time

    Account Manager **This is Adyen** Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed,...

  • Senior BD specialist

    1 month ago

    Sydney, Australia World First Pty Ltd Full time

    Ant Group aims to create the infrastructure and platform to support the digital transformation of the service industry. We strive to enable all consumers and small businesses to have equal access to financial and other services that are inclusive, green and sustainable.The RoleRole OverviewThe Key Account Sales position is a fundamental component of the...

  • Enterprise Strategic Account Executive

    4 weeks ago

    Sydney, Australia Doordash Full time

    About the Team DoorDash is looking for top-talent to help grow our Restaurant business in ANZ! We're looking for passionate individuals with deep market knowledge to allow us to best serve our consumers, Dashers, and merchants. Join our never-ending pursuit to better power economies in Australia and across the globe. About the Role DoorDash is looking for an...