Senior BD specialist

1 month ago

Sydney, Australia World First Pty Ltd Full time

Ant Group aims to create the infrastructure and platform to support the digital transformation of the service industry. We strive to enable all consumers and small businesses to have equal access to financial and other services that are inclusive, green and sustainable.

The Role

Role Overview

The Key Account Sales position is a fundamental component of the sales team, responsible for both the acquisition of new merchants and nurturing an existing portfolio of our larger and strategically important clients. By penetrating deep into the B2C, E-commerce and Online Selling community you will serve businesses with an overseas customer base and/or those sourcing goods across border for sale in Australia or New Zealand.

You will work cross-functionally with our Marketing, Partnership, Merchant Servicing, Inside Sales and Onboarding teams to convert new business opportunities and deliver customers with the best possible experience.

Your responsibilities will include:

  • Self-generate new opportunities through cold outreach
  • Use your existing network and assigned portfolio of merchants to generate referrals for new business opportunities
  • Attend relevant industry events to keep informed of the latest trends and forge new connections within in the target segments
  • Maintain a specific number of accounts, build strong relationships, and ensure high levels of customer satisfaction across the portfolio.
  • Drive greater uptake of World First’s suite of products within the account portfolio.
  • Present relevant solutions and provide detailed education to merchants regarding products and processes
  • Work closely with related teams to resolve merchants’ issues.
  • Share insights and customer feedback to the wider team ensuring the customers’ voices is heard across the business
  • Have a systematized approach to keeping in regular contact with merchants and maintain business relationships;

Ideal Profile

  • Experience working within the e-commerce industry, either selling to e-commerce brands or working within an e-commerce brand
  • A motivated individual with a proven track record of self-generating leads and selling to Business Owners and/or the C-Suite
  • Solutions-orientated approach to building and maintaining customer relationships
  • Effectively communicate via telephone, email, and face-to-face by utilizing active listening skills and good presentations.
  • Strong attention to detail, be process-driven with outreach and engagement cadences
  • Ability to handle tough conversations, overcome objections, and deal with customer dissatisfaction
  • Skilled in time management, task management and problem-solving
  • A collaborator that works with related functions to best support the client’s needs
  • Someone who thrives in a fast-paced environment with the ability to learn and adapt to new product knowledge quickly
  • Payment industry experience would be an advantage

What's on Offer?

  • Opportunity within a company with a solid track record of performance
  • Fantastic work culture
  • Join a market leader within FinTech

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