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Team Manager Business Banking Contact Centre

3 months ago

Perth, Australia Commonwealth Bank Full time

**Do work that matters.**

The Business Banking Contact Centre supports a range of business customer’s financial needs to move their business from today into tomorrow. Our Business Banking team provide invaluable support to our frontline Relationship Managers as the first point of contact to our business and private banking customers.

You'll be joining the Business and Private Banking (BPB) team - a hardworking bunch who support our online and phone business banking activities. Customer experience will be at the centre of everything you do.

**See yourself in our team.**

As a Team Manager in the Business Banking team, you will:

- Develop a team culture that demands the highest standards of excellence and continually promotes simplicity.
- Successful delivery of quality service to customers and business partners (internal & external)
- Coach your team to ensure they can meet and exceed their performance targets.
- Continually review and improve business practices and processes.
- Be responsible for meeting business objectives across a range of Key Performance Indicators
- Work with your Contact Centre Manager, Executive Manager, peers, and people to lead a contact centre focussed on providing exceptional customer service, increasing first point resolution, and reducing contact volumes through driving self-service initiatives.

**We’re interested in hearing from people with**:

- Solid experience in customer experience management / front line experience advantageous.
- Ability to think analytically, develop insights, make decisions and to lead change that deliver results.
- Strong commercial acumen and numeracy skills, balanced by a desire to achieve optimal customer outcomes.
- Effective communication skills and a history of building and leverage strong stakeholder relationships.
- Strong prioritisation and organizational skills, complemented by deadline achievements.
- High levels of motivation, drive and strong success orientation.

This is an outstanding opportunity to continue to build your brand and your career in a growing and successful business.

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Advertising End Date: 15/03/2024