Operations Development Manager
2 months ago
Lead & influence successful customer outcomes
- Spark the change you want by Joining a leading, national organisation
- Opportunity to make an impact in this exceptional team
At ANC
We reimagine the experience for the customer and consumer for the better. Our DNA of innovation, adaption and reinvention has helped us sustain and grow our business for over 100 years. We are a national business delivering outcomes in ever-expanding ways, taking on challenges to meet customer and consumer expectations, and supporting our Delivery Professionals and people be successful.
We believe in being sustainable and green. We seek opportunities to not only minimise our carbon footprint but also to offer solutions that help our customers and consumers reduce theirs. We currently operate several electric vehicles and have a national strategy to move at scale in the implementation of zero emissions and sustainable delivery to customers.
ABOUT ANC
ANC is a last mile delivery and direct to consumer (D2C) specialist, partnering with many large and emerging retail and e-commerce customers. Our ambition is to significantly disrupt the delivery environment to offer high value propositions to large retailers moving online and fast-growing e-commerce customers.
- We are client intimate, customer centric, Last Mile and Direct to Customer (D2C) specialists.
- We commit to enhancing brand value, customer sales and reputation.
- We do this by representing customers’ brands and ensuring the consumer experience is positive and expectations met.
The Operations Development Manager is a leader within the Operations function and is responsible for implementing and executing our operational strategy with a focus on executing with excellence.
You’re Excited About This Opportunity Because You Will
**Lead**: Influence successful customer outcomes by partnering with the National Operations team to drive exceptional results.
**Own**: Support the Business Manager with representation of ANC operations in front of customers, their transport and logistics leaders, and advocate for customers and their needs internally.
**Delight customers**: Support the National Operations team in providing the customers with the best possible experience on each and every delivery.
**Strategise**: Analyse key client data to identify pain-points or areas of inefficiency. Design, build and execute processes to improve our operation and quality metrics, to proactively drive efficiency gains, process improvement strategies and offer cost effective solutions that enable better overall results and outcomes.
**Safety**: Everyone at ANC is responsible for safety. You will work with our Delivery Professionals and operations team to ensure our robust initiatives are being executed to continue to improve driver safety & wellbeing.
We’re Excited About You Because
- You solve problems from first principles. You're excited to solve problems in innovative ways, and you resist "this is how it's always been done" thinking.
- You're a proven leader. You have managed and coached high-performance teams, showcasing strong communication, and influencing skills.
- You act like an owner. You drive successful outcomes for ANC. You're excited to have ownership over a growing business.
- You're analytical. You can source, and present data and using analysis to promote process improvements. You are a data-first problem solver.
- You have 5+ years' experience: In Warehousing, Logistics, Fulfilment, eCommerce, or a related field.
- You have demonstrated experience leading a team within the transport industry: You know how to build a high-performance team culture and influence to get the best results.
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