Channel Optimisation Manager

4 days ago

Sydney, Australia Assurant Full time

**Why work with Assurant?**:
**Everyone at Assurant, no matter their role, their skills, or where they’re located around the world is united by our uncompromising values and culture. You’ll bring innovative thought, and a passion for exceptional customer & client partnering to everything you do.**:
**With more than 100 years industry expertise, we are trusted by over 300 million consumers worldwide and, Assurant supports global businesses that are advancing the connected world for their customers, making technology more**:
**accessible and eco-friendly.**:
**Some of the benefits you'll get working at Assurant include**:

- **A cultural day off to celebrate what’s important to you**:

- **International and Local mentoring programs**:

- **Discounted Employee Share Purchase Program**:

- **Diversity panels and employee resource groups**:

- **6 weeks company paid parental leave including superannuation contributions while on unpaid leave**:

- **Development programs and support for higher education**:

- **Novated vehicle leasing**:

- **Volunteering leave to give back to the communities we serve**:
**What's the role about?**:
**Channel Optimisation Manager will be responsible for the strategic development of key, assigned clients. This will include retaining and extending the client contract, building a wide, deep network of client contacts, delivering the annual operating plan and identifying and delivering growth opportunities, day to day management of the client, delivery of our service obligations and working with key functional areas to enhance continually the customer experience. The role will include supporting the profitable growth of the client, the delivery of the plan and identification of new business opportunities**:

- **Work alongside the Account Director (Channel Optimisation Lead) and liaise with clients in multiple territories to create the annual client plan, ensuring stakeholders are aligned during delivery of this plan**:

- **Contribute to the creation of and delivery of client P&L as well as identifying and delivering new business opportunities to drive incremental value**:

- **Develop and maintain sustainable and profitable long-term relationships with clients, ensuring optimisation and engagement with strong strategic direction**:

- **Build effective and strategic client relationships, positioning Assurant as a trusted advisor and be responsible for day-to-day management of the client account**:

- **Build sustainable client relationships and develop enhanced client engagement through driving client understanding and advocacy**:

- **Contribute towards the commercial management, development and delivery of client plans - being specifically responsible for key accounts.**:

- **Lead and where needed support the Account Director Channel Optimisation Lead in the delivery of specific goals within client plan**:

- **Responsible for preparation of meeting materials, minutes & action logs**:

- **Responsible for service delivery and ensuring that key SLA and KPIs are delivered**:

- **Maintain oversight of the contracted service to the client, quickly Identifying and resolving issues which may arise with customer experience via analysis of customer feedback, root cause analysis of complaints and deliver an action plan to remediate and removing points of friction through driving continuous improvement**:

- **Responsible for delivery of client requirements via management of an internal virtual team.**:

- **Support, mentor and develop new team members**:

- **Ensure that both internal and external governance processes are adhered to**:
**Does this sound like you?**:

- **Excellent Client relationship management skills**:

- **Excellent customer service provided through good knowledge of product range, supporting systems and the business sectors that we work in**:

- **A proven ability to build strong relationships with management & key internal stakeholders**:

- **Successful track record of delivering customer change initiatives**:

- **Knowledge of insurance sales processes, to be able to adapt processes effectively where appropriate to meet customer needs**:

- **A broad, up to date knowledge of developments within the insurance and financial sectors and the markets in which our partners operate**:

- **Ability to identify opportunities to develop and grow the Account**:

- **Familiar with the relevant departmental and companywide procedures, policies and guidelines**:

- **Good interpersonal skills, ability to work as a team member**:

- **Skilled in Influencing and negotiation**:

- **Effective communications and networking skills**:

- **Strong Presentation Skills**:

- **Business Consultancy skills**:

- **A self-starter that is able to work with minimum supervision**:
**If you’d like to discuss this role further, please click the link to apply.**:
**_At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religi

  • Digital Optimisation Manager

    2 weeks ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Digital Optimisation Manager - 12 month Fixed term contract - You are a digital optimisation specialist with a passion for great digital experiences - Our team is committed to super-charged end-to-end digital engagement, powered by compelling personalised content and data-led customer insights **Do work that matters** As a Digital Journey Optimisation...

  • Creative Optimisation Manager

    2 months ago

    Sydney, Australia Xero Full time

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...

  • Digital Optimisation Manager

    3 weeks ago

    Sydney, Australia Commonwealth Bank Full time

    12 month Fixed term contract - You are a digital optimisation specialist with a passion for great digital experiences - Our team is committed to super-charged end-to-end digital engagement, powered by compelling personalised content and data-led customer insights **Do work that matters** As a Digital Journey Optimisation Manager you will leverage your...

  • Digital Optimisation Manager

    2 weeks ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Digital Optimisation Manager **Digital Optimisation Manager - Wealth & Private** - **You are a digital optimisation specialist with a passion for delivering personalised and engaging digital experiences - **Our Chapter is committed to super-charged end-to-end digital engagement, powered by compelling content, data-led customer insights & an obsession with...

  • Digital Optimisation Manager

    2 weeks ago

    Sydney, Australia Bankwest Full time

    Digital Optimisation Manager - Wealth & PrivateYou are a digital optimisation specialist with a passion for delivering personalised and engaging digital experiences- - Our Chapter is committed to super-charged end-to-end digital engagement, powered by compelling content, data-led customer insights & an obsession with experimentationDo work that matters - As...

  • Digital Optimisation Manager

    1 month ago

    Sydney, Australia Commonwealth Bank Full time

    **Digital Optimisation Manager - Wealth & Private - **You are a digital optimisation specialist with a passion for **delivering personalised and engaging **digital experiences** - **Our Chapter is committed to **super-charged end-to-end digital engagement **, **powered by compelling content, data-led customer insights & **an obsession with...

  • Digital Optimisation Manager

    2 months ago

    Sydney, Australia Commonwealth Bank Full time

    **Permanent Full-time opportunity**: - **You are a digital optimisation specialist with a passion for great digital experiences**: - **Our team is committed to super-charged end-to-end digital engagement, powered by compelling content, data-led customer insights & an obsession with experimentation** **Do work that matters** As a Digital Journey...

  • Creative Optimisation Manager

    4 months ago

    Sydney, Australia Xero Full time

    **How you’ll make an impact: Creative optimisation is one of the most important levers to drive acquisition efficiency for both Paid and Organic channels. As a Creative Optimisation Manager at Xero, you will drive the global creative optimisation agenda for our Performance Marketing team. Your role will involve analysing data, identifying trends, and...

  • Experience Optimisation Manager

    2 weeks ago

    Sydney, New South Wales, Australia Woolworths Full time

    Experience Optimisation ManagerWe are Woolworths Group, a dynamic and innovative organisation with a shared Purpose - 'to create better experiences together for a better tomorrow'.Our team is looking for an Experience Optimisation Manager to join our Experimentation Specialist role. As part of this role, you will have the opportunity to shape the future of...

  • Digital Journey Optimisation Manager

    3 months ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Digital Journey Optimisation Manager - One Permanent full time and Two 12 month secondment / fixed term opportunities - Our Chapter is committed to providing the best digital experience for our customers by creating connection with customers through relevant and contextual messaging across a range of digital assets - You are a digital optimisation specialist...

  • Digital Journey Optimisation Manager

    3 months ago

    Sydney, Australia Commonwealth Bank Full time

    One Permanent full time and Two 12 month secondment / fixed term opportunities - Our Chapter is committed to providing the best digital experience for our customers by creating connection with customers through relevant and contextual messaging across a range of digital assets - You are a digital optimisation specialist with a passion for usability and...

  • Assisted Channels Optimisation Lead

    3 weeks ago

    Sydney, Australia Ubank Full time

    About us At ubank, we want to empower the digital generation to be more successful with money. Think of us more as a daily money companion. One that brings together the ability for customers to see their money in one place, with smart features and real-time insights designed to help them get ahead. With ubank, our customers can discover what it feels like...

  • Digital Journey Optimisation Manager

    3 months ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Digital Journey Optimisation Manager - Our Chapter is committed to providing the best digital experience for our customers by creating connection with customers through relevant and contextual messaging across a range of digital assets - You are an optimisation specialist with a passion for usability and conversion drivers - We are currently hiring for a...

  • Digital Journey Optimisation Manager

    4 months ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Digital Journey Optimisation Manager - Our Chapter is committed to providing the best digital experience for our customers by creating connection with customers through relevant and contextual messaging across a range of digital assets - You are an optimisation specialist with a passion for usability and conversion drivers - We are currently hiring for a...

  • Digital Channel Manager

    2 months ago

    Sydney, Australia Avant Full time

    Doctors’ Health Fund is a restricted private health insurer, the only health fund in Australia that exclusively serves the medical community and their families. We are one of Australia’s fastest growing health funds and now cover more than 70,000 lives. Proudly part of the Avant Mutual Group, we are owned by doctors, not shareholders. We support the...

  • Digital Journey Optimisation Manager

    4 months ago

    Sydney, Australia Commonwealth Bank Full time

    Our Chapter is committed to providing the best digital experience for our customers by creating connection with customers through relevant and contextual messaging across a range of digital assets - You are an optimisation specialist with a passion for usability and conversion drivers - We are currently hiring for a Senior Digital Journey Optimisation...

  • Digital Optimisation Manager

    4 months ago

    Sydney, Australia Westpac Full time

    **Digital Optimisation Manager - 50930** - Location: Sydney - Hybrid Working Model - 12 Month Max-Term Contract **How will I help?** As the Digital Optimisation Manager, you will be responsible for developing and implementing strategies to optimise the experience across all digital journeys in the Merchant Portfolio. Your primary focus will be driving...

  • Digital Channel Strategy Director

    4 weeks ago

    Sydney, New South Wales, Australia Are Media Full time

    **About Are Media**We are Australia's leading omnichannel content company for women, influencing, informing, inspiring, and connecting with 6 in 10 Australian women across magazine media, digital, video, social, e-commerce, customer review sites, podcasts, events, and experiences.With a portfolio of renowned brands including The Australian Women's Weekly,...

  • Digital Optimisation Strategist

    3 weeks ago

    Sydney, New South Wales, Australia Woolworths Full time

    Job Opportunity: Digital Insights and Optimisation ManagerWe are seeking a highly skilled Digital Insights and Optimisation Manager to join our innovative team in BIG W. This 12-month fixed-term contract will provide you with a unique opportunity to shape the future of our customer experiences.The role involves working closely with various teams to leverage...

  • Performance Optimisation Specialist

    3 months ago

    Sydney, Australia Tyro Full time

    Why work for Tyro We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture. Tyros are a highly collaborative mix of people. You will work closely with our awesome teams...