Aboriginal and Torres Strait Islander Preventive

2 months ago


Brisbane, Australia Queensland Health Full time

It is a genuine occupational requirement that an Identified position be filled by an Aboriginal or Torres Strait Islander person as permitted by and arguable under Section 25, 104 and 105 of the Queensland Anti-Discrimination Act (1991).
**Key Repsonsibilites Include**:

- Contribute to effective team functioning, decision-making and quality service provision utilising high level communication and negotiation skills.
- Contribute to the effective extended hours operation of a state-wide service by working shifts over a 7-day week.
- Contribute to the delivery of a range of other telephone-based services operating from the Health Contact Centre, including assisting with contact tracing activities.

**Key Competencies/ Suitability**:

- Understanding of the cultural and historical issues that impact on Aboriginal and Torres Strait Islander persons engaging with Health Contact Centre services.
- Demonstrated knowledge and experience in collaborative counselling, referral and education using best practice counselling skills (e.g., Motivational Interviewing, Acceptance and Commitment Therapy, Cognitive Behaviour Therapy, Strengths-based Counselling and Narrative Therapy).
- Excellent communication skills including written and oral communication.
- Strong self-motivator to work independently and efficiently to achieve team and individual goals within a structured call centre environment.
- Capacity to contribute effectively to the Health Contact Centre's clinical and operational performance and workplace health and safety requirements through provision of evidence-based care and information, and adhering to relevant workplace instructions, policies, and procedures.
- A non-smoker (including not being a social smoker) for at least 6 months.

**Qualificiations, registrations and other requrements**:

- Tertiary qualifications or studying for tertiary qualifications in counselling, psychology, or social work are desirable but not essential.
- This role involves counselling and support services for children and as such under the Working with Children (Risk Management and Screening) Act 2000a Blue Card will be requied prior to commencement of employment.
- Due to the extended hours of service operation (8.00am-9.00pm weekdays; 8.30am to 5.00pm weekends), shift work across hours of operation is a requirement of the role. Shifts offered include daytime and evening and are of 6 and 8.5 hours duration.This work is licensed under a Creative Commons Attribution 3.0 Australia License.



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