Service Coordinator

3 weeks ago

Sutherland, Australia Australian Unity Full time

**About Us**:
As Australia’s first member-owned wellbeing company we are dedicated to helping people thrive. We put our people first, customers, clients, partners and communities.

The Home Care service program delivers in-home support services to aging clients to help them live independently, supported and empowered, within their own homes and communities.

In these unprecedented times, we must do what we do best: We connect. We Respect. We make it possible.

**About Your New Role**

As a **Service Coordinator** for the **Sutherland **Branch** you will be the primary point of contact for our customers and your own team of Care Workers.

Your key objective will be to manage a portfolio of approximately 150 customers receiving In-Home care and to lead a team of Care Workers, who deliver our services across Domestic Support, Social Services and Personal Care.

You will enjoy being active in your local community meeting with clients and their families. You will also be a real enabler for your team of Care Workers to deliver the BEST in tailored services and care, which truly empowers clients to be living at home both happily and safely.

**You will lead and manage the following**:

- Manage and lead a Home Care service team, including the operational leadership of a team of Care Workers.
- Assist the Branch Manager with overall leadership support for the area, it’s staff and clients
- Ensure excellence in client service delivery, including managing the assessment of client care and goal planning and the successful on-boarding of new clients.
- Managing client escalations and complaints to a high level of resolution.
- Developing exceptional relationships with both existing and new clients and their families.
- Developing effective collaborative relationships with other relevant service providers, including Community Support, Clinical and Allied Health services.

**About You**:
Does this sound like you?
- Previous experience managing a service area or program within a Health Care, Aged Care or Community Service organisation
- Strong and proven People Leadership experience, developing and maintaining high level team performance will be pivotal for this position.
- Experience with managing remote direct reports and a dispersed workforce would be highly regarded
- Proven experience in coaching and developing individual and team performance
- Experience managing a high-volume client caseload, including complex client care needs, service allocation, compliance, and case management
- Some knowledge of Home Care Packages would be highly beneficial

**Why Join Us**:

- Yealy paid Community and Wellbeing days
- Competitive Remuneration
- Use of shared branch vehicle for client visits and business
- Flexible Work Options - We believe in a work life balance and flexibility that allows people to thrive at work PLUS great work from home options
- Supported learning and development program to assist your career pathway towards Branch Manager and future leadership opportunities
- Access to a range of great staff discounts on Australian Unity Financial Services products, including great discounts on Health Insurance

**What Makes Us, Us?**
- We’re all about lifelong learning
- We’re all about supporting your wellbeing
- We take care of our people, they take care of our customers We’re all about making a bigger difference together

  • Service Coordinator

    1 week ago

    Sutherland, Australia Australian Unity Full time

    The Home Health service program delivers in-home support services to aging clients to help them live independently, supported and empowered, within their own homes and communities. **About Your New Role** As a **Service Coordinator** you will be the primary point of contact for our customers and your own team of Care Workers located at **Sutherland,...

  • Service Coordinator

    2 months ago

    Sutherland, Australia Australian Unity Full time

    **About Us**: As Australia’s first member-owned wellbeing company we are dedicated to helping people thrive. We put our people first, customers, clients, partners and communities. The Home Care service program delivers in-home support services to aging clients to help them live independently, supported and empowered, within their own homes and...

  • Service Coordinator

    10 hours ago

    Sutherland, Australia Australian Unity Full time

    **About Us**: As Australia’s first member-owned wellbeing company we are dedicated to helping people thrive. We put our people first, customers, clients, partners and communities. The Home Care service program delivers in-home support services to aging clients to help them live independently, supported and empowered, within their own homes and...

  • Service Coordinator

    2 weeks ago

    Sutherland, Australia Australian Unity Full time

    **About Us**: As Australia’s first member-owned wellbeing company we are dedicated to helping people thrive. We put our people first, customers, clients, partners and communities. The Home Care service program delivers in-home support services to aging clients to help them live independently, supported and empowered, within their own homes and...

  • Customer Service Coordinator

    4 weeks ago

    Sutherland Shire, Australia Sutherland Shire Council Full time

    **Join Our Team as a Customer Service Coordinator**: - Lead and inspire a dynamic team - Provide exceptional customer service and create memorable experiences for our community - Work in a collaborative and growth-oriented environment - Join us in our mission to lead the way in customer satisfaction and health, fitness, and recreation facilities that...

  • Support Services Coordinator

    1 week ago

    Sutherland Shire, Australia Sutherland Shire Council Full time

    Things We’ll **Trust** You With: - Lead and empower the Support Services team in providing excellent customer service as the initial point of contact for customer enquiries. - Demonstrate sound experience in providing business, coordination and administration support at a senior level with proven capacity to support high profile projects in a...

  • Customer Service Coordinator

    3 weeks ago

    Sutherland Shire, Australia Sutherland Shire Council Full time

    **Join** the Leisure Centres Team: Join our 1,400 strong team and be part of an organisation committed to creating a thriving community of active lives. Applications are now open for a Customer Service Coordinator opportunity within our Sport & Leisure Services Team! About **You**: You will be: - Motivated and driven to provide safe and high-quality...

  • Coordinator-Illawong

    1 month ago

    Sutherland, Australia Camp Australia Full time

    We are searching for our next Part-time Service Coordinator to lead our amazing team in Illawong! The Service Coordinator supports the delivery of our service to provide before and after-school care and vacation care for children in the school we partner with. We are continually improving the quality of our Service Delivery as we strive to deliver Service...

  • Lifestyle Coordinator Sutherland Shire

    2 weeks ago

    Sutherland, Australia BaptistCare Full time

    **LIFESTYLE COORDINATOR | PPT | BANGOR- SUTHERLAND SHIRE** Make a difference with us **About Us** BaptistCare support thousands of people across 75 locations in NSW and ACT. From humble beginnings in 1944, BaptistCare has grown into one of the nation’s most respected care and community services providers **About the role** Baptistcare Warena Gardens...

  • Support Services Coordinator

    2 months ago

    Sutherland Shire, Australia Sutherland Shire Council Full time

    **_Due to an exciting period of growth, a number of new roles have become available in our Development Services unit to better respond to the changing needs of our community._** Things We’ll **Trust** You With: - Lead and empower the Support Services team in providing excellent customer service as the initial point of contact for customer enquiries. -...

  • Service Co-ordinator

    2 weeks ago

    Sutherland, Australia Ivory Group Full time

    Permanent opportunity (38 hours / week) - Excellent training and development program - Attractive employee benefits and bonus opportunities - Permanent opportunity (38 hours / week) - Excellent training and development program - Attractive employee benefits and bonus opportunities **ABOUT THE COMPANY.** *** This is a highly respected Australian-owned...

  • Rostering Coordinator

    3 weeks ago

    Sutherland, Australia Australian Unity Full time

    As a **Rostering** **Coordinator**, within our Home Health program, you will be responsible for the provision of effective scheduling of our Care Workers who provide in-home services with our customers. This position is to support our team with the position based in our **Sutherland** branch and **is** for a period of 6 months on a fixed term contract...

  • HR & Learning Coordinator

    1 week ago

    Sutherland, Australia JN Full time

    Monthly ADO'S - Sutherland Shire Based - Hybrid Working Environment Since 1970, JN has proudly served the construction industry in Australia. In the early years, we operated as a small family business, specialising in structural engineering. Today, with offices across NSW and Queensland, and around 80 employees, JN is a full-service multi-disciplinary...

  • Rostering Coordinator

    3 days ago

    Sutherland, Australia Australian Unity Full time

    As an **Allocations** **Coordinator**, within our Home Health program, you will be responsible for the provision of effective scheduling of our Care Workers who provide in-home services with our customers. This position is to support our rostering team with the position based in our **Sutherland** branch and **is** until the end of December 2024 on a fixed...

  • Admin Officer/coordinator

    2 months ago

    Sutherland, Australia BaptistCare Full time

    Make a difference with us **About Us** BaptistCare support thousands of people across 75 locations in NSW and the ACT. From humble beginnings in 1944, BaptistCare has grown into one of the nation’s most respected care and community services providers. **About BaptistCare Warena Centre** The home is blessed with a welcoming and home-like environment....

  • Admin Officer/coordinator

    2 weeks ago

    Sutherland, Australia BaptistCare Full time

    Make a difference with us **About Us** BaptistCare support thousands of people across 75 locations in NSW and the ACT. From humble beginnings in 1944, BaptistCare has grown into one of the nation’s most respected care and community services providers. **About BaptistCare Warena Centre** The home is blessed with a welcoming and home-like environment....

  • Allocations Coordinator

    2 weeks ago

    Sutherland, Australia Australian Unity Full time

    **About Us** As Australia’s first member-owned well-being company we are dedicated to helping people thrive. We put our people first, customers, clients, partners and communities. The Home Care service program delivers in-home support services to aging clients to help them live independently, supported and empowered, within their own homes and...

  • Implemenation - Client Services Officer

    1 week ago

    Sutherland, Australia Advance Recruitment Partners Full time

    We are seeking a highly motivated and skilled Implementation Specialist/Client Services Officer to join our financial planning firm located in Sutherland. In this role, you will be responsible for ensuring the smooth implementation and delivery of financial planning services to our clients. This is a great opportunity for someone looking to advance their...

  • Lifestyle Coordinator

    1 week ago

    Sutherland Shire, Australia Anglicare Full time

    Are you an optimistic leader who can inspire & encourage others?:Do you truly understand & value people? listen well and with empathy?:- Do you love to communicate with a range of people & are comfortable presenting in a group?About the roleBased in Jannali, Mildred Symons House is seeking an inspirational and vibrant Lifestyle Coordinator to join their team...

  • Rates Coordinator

    7 days ago

    Sutherland Shire, Australia Sutherland Shire Council Full time

    Things We'll Trust You With: Coordinating the overall integrity and accuracy of Council's valuation and rating database. Ensure Council's land valuations register is maintained and reconciled regularly with NSW Valuer-General valuation data. Championing Council's TechnologyOne Property & Rating system and collaborate with key stakeholders to develop and...