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IT Business Partner

3 months ago

Sydney, Australia HCF Full time

**About HCF**

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.7 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our 2025 Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

**About the role**

Reporting to the Head of Business Engagement & Partnering, the IT Business Partner is responsible for ensuring alignment between IT and business objectives, collaborating closely with employees and management in their designated portfolio, and aligning technology solutions with strategic goals.
The role will develop a deep understanding of the designated divisions business unit plans, objectives, opportunities, and challenges - from day-to-day operations to strategic objectives and projects, and also act as a trusted advisor on all IT related projects, initiatives and relevant matters. This role will foster and promote a collaborative and positive team culture continuing to look for opportunities to make improvements to the ways of working between divisions

**Responsibilities**

The responsibilities of this role include but are not limited to the following:

- Establish and maintain effective relationships with key business stakeholders, acting as a bridge between the allocated business unit and IT.
- Understand business units plans, objectives, opportunities and challenges including general day-to-day operations, strategic objectives and projects.
- Point of guidance if the business needs IT to deliver on a new opportunity or address a challenge, collating initial analysis (articulate business problem) before it becomes a project or an initiative.
- Understanding of where the business is not fully using functionality that is available.
- Act as a trusted advisor regarding relevant IT related matters. Proactively drive value through improved problem definition, solution clarity, better understanding of how IT can support business units with solutions.
- Have a commercial focus to understand the cost benefit tradeoffs, the size and impact of issues and the solutions

**About you**

To be successful in this role, you will demonstrate the following qualifications, experience and skills:

- Bachelor’s degree in IT, business, or a related field
- 5+ years of experience in IT, with at least 3 years in IT business relationship or a similar role
- Proven track record of delivering IT solutions and services that meet business needs and expectations.
- Strong knowledge of IT project management methodologies, tools, and processes
- Excellent communication, presentation, and negotiation skills, with the ability to influence and persuade at all levels
- Exceptional interpersonal and relationship-building skills, with the ability to collaborate and partner with diverse stakeholders
- Demonstrated ability to improve and mature organisational practices
- Experienced with planning, estimating, resourcing and working on multiple projects and BAU initiatives simultaneously.

**Good to have**:

- Advanced knowledge of software development
- Advanced knowledge of analysis methodologies, tools and techniques
- Experience delivering excellent business analysis and support outcomes on large scale transformation projects

**Culture & Benefits**
- Purpose-driven passion _

At HCF, we’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.
- Wellness and work-life balance_

We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:
**50% subsidy on HCF hospital and/or extras cover**

**18 weeks of parental leave **for all new parents

**Mental health and wellbeing programs, **including workshops, fitness classes, flu vaccinations, skin checks and more

**Discounts on HCF’s products, **including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.
- Collaboration and inclusivity_

We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.
- Continuous learning and growth_

We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops t