Customer Service Agent

3 weeks ago


Melbourne, Australia Probe CX Full time

As a Customer Support Consultant, you'll be the face of Tow Truck Allocations TAA, providing excellent customer service to our clients and customers. With a variety of inquiries regarding members of the public being involved in a motor accident or those involved at the scene may call the Accident Allocation centre and request a tow truck to be sent out to remove that vehicle. Our job will be to handle these call types, correctly organising the tow truck to be sent out to scene whilst also handling other call types associated with the requests, you'll have the opportunity to upskill and handle complex call types. Not only will you have the chance to interact with diverse customers, but you'll also take on back-of-house tasks, broadening your skill set. Join our team to become an essential part of Victoria's public transport system

**Key Details**
- Hybrid working model Post Training and nesting.
- Remote Paid Online Training
- Commencing 23rd September 2024
- Full Time available.
- Enjoy rotating rosters Monday to Sunday.
- Ideal for those seeking diverse work schedules.
- Full work rights to work within Australia for at least 12 months
- You will be required to complete a National Police Clearance

**As this role will be a Remote work from home model, you will need to have the following setup**:

- Windows 10 based PC & Monitor Or Windows 10 based Laptop with an i5 processor and 8GB RAM or equivalent. (25G upload and download speed / at a minimum) 50 Meg plan
- Anti-Virus installed and Windows Defender switched on.
- Must have dual monitors (this does not include laptop screen)
- Reliable internet connection - Hardwired NBN Internet connection - No hot spotting or tethering.
- Headset with a microphone.
- Note: No Macbooks as they are not compatible with our system.

**To be successful in this role, you will need to**:

- Build strong client relationships through effective phone communication and timely responses.
- Follow strict compliance regulations to maintain standards.
- Consistently deliver exceptional customer service experiences.

**Culture & Benefits**
- Hourly rate plus On-Target Earnings (OTE) based on meeting Key Performance Indicators (KPIs).
- Continuous coaching and support to enhance personal and professional growth.
- Abundant pathways for progression.
- Inclusive and vibrant team culture that values everyone's uniqueness.
- Unlimited 24/7 access to a dependable mental health and well-being platform

**Our promise to you.**

There is no rule that says that work can’t be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We’re committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do


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