Student Support Officer

2 weeks ago

Sydney, Australia NSW Government -NSW Education Standards Authority Full time

**Join us to make a difference for all students in NSW**

**Position details**
- Student Support Officer - Clerk Grade 3 / 4
- Temporary role - 12 months
- **Close to transport & hybrid work arrangements available**

**About the role**

Being a Student Support Officer, you be responsible for providing administrative services for a range of student support programs relating to external school examinations in NSW Higher School Certificate.

This role is a part time role working two (2) days per week, with the days being flexible.

**On a day-to-day basis you will be responsible for**:

- Providing a range of administrative and support services, including records management, routine correspondence, and meeting / event coordination
- Responding to first level enquiries, and escalating as required
- Communicating with relevant stakeholders on disability provisions and appeals processes
- Maintaining records and databases, and ensuring information is accurate, stored correctly and accessible.

Download the role description.

**About us**

At the NSW Education Standards Authority (NESA) we work with the NSW community to drive improvements in student achievement.

We achieve this by supporting all school sectors with high-quality syllabuses, assessment (including managing the HSC and NAPLAN), teaching standards (e.g., accrediting teachers) and school environments (including setting and monitoring school standards).

To find out more about the important work we do for NSW visit our** **website.

**Ready to join us?**

1. Describe how you ensure deadlines are met when you have multiple tasks to get complete. How do you work collaboratively with colleagues to ensure that you were all working toward the same goals to deliver by the deadline.

2. Describe an instance when you successfully navigated a challenging customer interaction over the phone while also highlighting the strategies you employ to maintain sensitive or confidential information when pressured from customers to provide it.

If you need reasonable adjustments for the recruitment process and workplace, please reach out to the contact person above_._

**Important information**

**Visa sponsorship is not available for this position**. For ongoing roles, you must be an Australian or New Zealand citizen or an Australian Permanent Resident. Australian Temporary Residents may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position.
- A _Talent Pool_ (valid for 18 months) _may be created for future ongoing and temporary roles._

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