Team Leader IT Service Delivery
5 months ago
**Your New Employer, Camden Council**:
To Find out more about Camden Council - About Us » Camden Council (nsw.gov.au)
Enjoy a 35-hour working week;
Flexibility through Flex leave provisions and hybrid work arrangements;
Health program including free flu vaccinations, skin checks and health and wellbeing leave options;
Ample free parking;
Modern building with latest technology; and
Join an organisation committed to offering and supporting professional career development.
**Your New Role**:
Reporting to the Head of Technology Services, The Team Leader IT Service Delivery is responsible for empowering a high-performing IT Service Delivery team and championing best practices frameworks to ensure exceptional service and continuous improvement.
**Key Responsibilities**:
In collaboration with the CIO and Head of Technology Services, provide leadership, guidance, and daily supervision to the IT Service Delivery team;
Develop, implement, and manage core ITSM processes including Request Management, Incident Management, Problem Management, and Change Management;
Foster effective business partnerships between the branch and its customers;
Lead the Council's IT Change Management process, ensuring smooth service implementation and mínimal disruptions;
Provide level 3 or higher technical support to team members and escalate complex issues as necessary;
Manage the entire lifecycle of IT assets assigned to end users, ensuring security and compliance;
Oversee relationships with third-party vendors to ensure quality service delivery;
Continuously review customer requirements and team member skills to optimize service quality;
Collaborate with peers to lead the management of service provision and delivery of solutions; and
Coordinate corporate reporting and monitor allocated budgets.
**Your Skills & Experience**:
We'd love to hear from you if you have most of the following key experience/capabilities:
Tertiary Qualification in Information Technology or related discipline;
Deep understanding of ITIL frameworks and proven ability to implement ITSM best practices;
Experience in coordinating IT Change Management and providing technical support;
Proven experience in leading and motivating IT teams and building positive relationships with customers;
Strong analytical skills and ability to manage multiple projects within set timelines and budgets;
Experience in setting up and configuring IT Service Management platforms;
Additional certifications in ITSM frameworks, business analysis, or project management.
Please send a brief cover letter (maximum 500 words) outlining what you will bring to this role and a resume (maximum of 3 pages).
**Please note**:
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