Customer Service Officer

5 months ago


Brisbane Northern Suburbs, Australia Page Personnel Full time

12 Month FTC
- Based in North Brisbane

**About Our Client**:
A lot of the time, this role will demand a high volume of calls to be answered amongst the team, so we are looking for someone who can multi-task whilst still providing excellent customer service.

This position plays a critical role in making sure we delight our customers, making sure the right product is delivered safely and on time to customers.
- Ensure a seamless high standard of service to our customers
- Investigate, resolve and respond to customer queries in a timely manner
- Provide proactive communication and negotiation regarding deliveries and transportation issues
- Support other business areas with queries regarding product availability and invoicing

**The Successful Applicant**:

- At least 2 years prior call centre or phone based customer service experience
- Experience in transport or logistics industry an advantage
- Excellent problem solving skills and written and verbal communication
- Ability to multi-task and prioritise under time pressures
- Strong team focus and ability to build relationships with people quickly
- Good IT skills, including Microsoft Office and ideally experience with an ERP system (SAP an advantage)
- Good verbal and written skills

**What's on Offer**:

- 12 Month FTC - Possibility of permanent opportunity
- Friendly environment
- Parking on site
- Immediate start available



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